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    Moore Travel - Debbie Moore Owner

    5.0 (1 review)
    Closed • 9:00 am - 5:00 pm

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    5 years ago

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    Travel Leaders

    Travel Leaders

    3.0(4 reviews)
    9.0 mi

    Donna was ... to say the least ... unorganized, unprofessional, condescending, and did not follow…read morethrough with tasks she said she would. Initially she did save us on air fare which did get us started in the right direction with her but it went upside down from there. Very difficult to communicate with -- and she even diverted off a specific stop on our trip that we requested the first conversation we had with her. She booked an excursion for us that we thought included that specific place. When we realized it wasn't included we told her we didn't want it. She promised she would get us our money back -- it just might take some finagling through her company's account. Never did receive our money to the tune of over $900. At one point in our planning we even contacted another travel advisor to see if it was us or if she was actually as unprofessional, unorganized and disrespectful as we felt. He totally agreed she was out of line. NOPE - would never recommend her and will NEVER use her for travel!!

    Deceptive business practices. Avoid this agency/agent. We…read morehad a terrible experience with Donna Evanoika Mitchell at this Travel Leaders location. She promised from the beginning that she would provide a stress-free trip for myself and a family group totaling six, stating that was "her job." We told her upfront about our desire to visit Lucca. Instead, she scheduled an excursion that completely excluded Lucca. After we accidentally agreed to the booking and paid, she stated she would "do something" to get us a refund in the end. This never happened, despite numerous reminders. Upon returning from our trip, her stories shifted entirely. She first advised us that we had been refunded the cash excursion cost and told us to split the money among our group. The very next day, she changed her story, claiming I had actually received a "travel voucher" from the company--which is completely useless to us as it cannot be split or used. After escalating the problem to the corporate level, she simply continued to blame us. This seems to be her standard way of doing business. Throughout the planning process, she was rude and condescending, constantly saying things like "remember?" or "I told you...," making us feel inadequate and like a burden. Her communication was entirely disorganized. She promised maps and itineraries; we never received the maps, and we didn't get our itineraries until the night before our departure. In fact, my husband had to spend three hours helping her compile the itinerary in her office the night before we left, and we had to deliver them to the rest of our party en route. That was NOT stress-free. While she did provide a good price on airline tickets and havens, her customer service was unprofessional. When confronted, she claimed being rude is "just the way she is." I would avoid her at all costs.

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    Moore Travel - Debbie Moore Owner - travelservices - Updated September 2026

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