What a Terrible Experience dealing with these people!! A total Rip Off !!
We dealt with a Mortgage Broker by the name of Rupert Ireland associated with this company.
We were first time home buyers and were in a desperate need of a mortgage broker as the closing was nearing within few days, our last mortgage agent deceived us at the last minute and hence were helter scelter looking for one. Our lawyer suggested this guy. We met him three days prior to closing, he reassured us that he will get the closing done, we were relieved !
We sent all documents he needed, in fact much much more than required to him. He calls a day before saying closing cannot be done and will have to call the builder to push it by a week, still no guarantee. As frustrated as we were we said it's ok as long as it's done, we called the builder and were willing to pay the change fees.
Now 2 days more down, we don't hear anything from him, multiple calls no answer to emails or voice mails, finally he calls and says CMHC isn't approving the loan as the property doesn't comply, the credit is good and bank approves us, but CMHC denies it. We were hell stressed. we personally made back and forth calls to CMHC (doing all his work!!) providing all information to prove this was a residential property and not commercial, nothing done by the agent nor the lawyer. Last step was the bank to call to CMHC to verify the info we gave, when we told Rupert he got angry on us that this is all additional work, finally they called and it got approved. Again Relieved but the worst was yet to come !
So we went to sign all documents, he didn't bother to explain any specific details, just an overview. As naive as we were, we were just happy that the closing was finally going to happen. He was in a hurry and wanted us to just sign the documents ASAP, we did that and left.
When we go to our lawyer to finalize closing costs, he says there is a $3000 brokerage fees, we were shocked and said this was never disclosed to us, our lawyer presented this document which outlined our signatures with the fees on it. He being the agents friend, defended him only and said we didn't stand a chance as there was a signed document. Not even once did Rupert mention any fees, nothing at all !
When asked him about it, again after several calls, he says either I pay the fees or the closing is cancelled. Once again taking advantage of our situation, we were left with no option but to pay it as the closing was in 2days.
We emailed him and called him continuously for months but he never bothered to respond anyway. I even called and lodged a complaint with the Head Office, again no response to it at all.
It's indeed the worst company to deal with especially this agent Rupert Ireland. I request you to please not fall in their trap !! read more