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    Mortgage and Credit Pro, Mortgage Broker/Lender Vancouver, WA

    4.8 (6 reviews)
    Closed 8:00 am - 5:00 pm

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    3 years ago

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    6 years ago

    I enjoyed working with John. I would definitely recommend him to anyone looking for mortgage assistance. He really knows his stuff.

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    John W.

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    8 years ago

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    John W.

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    7 years ago

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    John W.

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    10 years ago

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    10 years ago

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    Guaranteed Rate

    Guaranteed Rate

    (5 reviews)

    Our house buying experience with Rate mortgage has been a nightmare. Our loan officer Rick Hartle…read moreis so full of himself thinking he is the best thing his company has ever had. He has these fantasy conversations in his memory where he has said things that just were not said. I have used Tracy with Movement Mortgage three times and I have been very happy. When she told me she needed a signed lease on our Anacortes house, I asked Rick at Rate. He said he was not worried about it because it was going to be a wash with the rental income. Two and a half weeks out from closing he tells me he needs a signed lease for a year. A week and a half out he tells me he needs proof of a deposit and a signed lease. Today he says he never said the rent and mortgage was going to be a wash and that he has this conversation every day. That is the third or fourth time he has said that he has this conversation every day. He said he would get back to me shortly with an answer of what is required with a property manager. That was seven days ago and he never got back to me. That is not an isolated incident. He has several times failed to respond as he said he would. I have gone days leaving voicemails and emails asking for an answer and he just does not respond. What ever you do with a mortgage, absolutely do not use Rick Hartle and for me I will never again deal with Rate. I firmly regret not staying with Tracy at Movement Mortgage. She was honest and upfront about everything.

    Absolutely horrible experience with this company/location. I kept getting promises of the absolute…read morelowest rate. I completed the application process and told the VP of Mortgage Lending that I only have a certain amount of time before my rate guarantee at another lender would expire and was told he would respond immediately. The VP was unresponsive and it took days of repeated calls to to get a response and the responses were continued assurance of the lowest rate. A few more days went by with more unanswered calls so after my guaranteed rate at the other institution expired, I was able to speak to the VP again and his response was "we can't beat the rate you elicited since it's through Costco." Moral of the story? Use Costco mortgage program because Guaranteed Rate will not be able to beat them. Don't waste your time with this unprofessional company.

    Mortgage and Credit Pro, Mortgage Broker/Lender Vancouver, WA - mortgagebrokers - Updated September 2026

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