Loved our stay! Elmo was super helpful and courteous. Rooms were very clean, beds and pillows plush…read moreand comfy. Breakfast was delightful with fresh cut fruits, pastries, eggs, bacon potatoes and sausage and more. Host was polite and welcoming. But most important to me was the hotel is pet friendly for a nominal fee of $30. Thank you for providing such great service and for being pet friendly. Happy Canada Day!! Mike and Shirley moving from Alaska to Colorado.

Stayed here for a weekend. Great room! The workers are very courteous. There's even an adequate…read moregym and pool. The free breakfast buffet is very satisfying as well.

If you value customer service and honesty, do not stay here! I checked out and called 4 hours later…read moreto let them know that I left 2 jackets behind in the closet in my room & they said they would look into it. I had to call back the next day. Then they told me "house keeping didn't find anything". Basically housekeeping stole my 2 jackets (an Arteryx & a Patagonia). I left messages three days in a row for the manager Joy to call me back. No return phone call whatsoever. Totally unprofessional.

I travel often for work and considering the price of the stay for…read more4 days 3 nites I was not impressed. This place is outdated. Wooden doors (completely unsanitary in a washroom, btw) and old carpet with staining throughout . Definitely not the level of cleanliness that I am used to or expect missing chunks of tile on even baseboards. Overall, not very impressed with the condition of the king executive suite that I paid for. Drop ceilings in the bathroom make it feel like it's my grandma's basement. Fingerprints on the television as well as the dining room furniture. Just overall unhappy with the cosmetics and cleanliness of the suite. Found garbage on both sides of the bed. And of course, to top it all off the unpleasant front desk staff that may be needed a day off, considering their attitude. Broken window and broken screens . will include lots of photos. I will never stay here again. It thoroughly disgusting to be honest.

Traveled to Grande Prairie for work and overnighted at the Hampton Inn & Suites. The location is…read moreideal if you wish to be close to the airport and they have a free shuttle service that you can book in advance. The have a small pool, hot tub, fitness area and the complimentary breakfast along with wifi throughout the property. The rooms were well laid out and very functional...and I loved the bed. Even thought there is a highway just out front of the property, you could not hear the traffic. The staff were very attentive and professional. It was a positive accommodation experience and happy to recommend Hampton Inn & Suites if in Grande Prairie and looking for a place to stay.

Over the phone booking receptionist doesn't know what they're doing. Got to the hotel and had a 45…read moreminute wait in the lobby with a family of 5, while they figured out how to do their jobs. They could have saved us all time and done their jobs while we booked the hotel on the phone with them hours before. They did give us some water while we waited tho.

I have no complaints on this establishment. Workers are nice and accommodating. They provide…read morebottle water at no cost. I'll go there again.

I was very impressed with this hotel. The shower was incredible, the beds were comfortable, the…read morepillows were supportive, the windows opened, the pool was warm, the hot tub was hot, the staff were friendly and seemed very empowered. And the breakfast was ridiculously good. Omelettes bacon sausage muffins fruit cups fresh fruit coffee juice selection in a pandemic. Well done. Chuck Laderoute and Jane Dansereau Red Deer Alberta

So this is such a hard review to write, we hate to give a negative review but we can't stay it's…read morereally 4 star and no where near 5 star. While we realize you won't be staying at a JW in Grande Prairie but we do expect a decent hotel even in an industrial focused city. This hotel is right on what one might call hotel road, there are many choices within several hundred yards but this seemed to rate the best so we booked it. When we arrived and parked we noticed that there was a very big pool and slide. While we are too old to be sliding around we did find it neat. Once we entered the hotel you could tell that it was older but still very well kept, the lobby smelled good and looked clean, there were a few people enjoying the waiting area which was nicely decorated and well kept. The staff was quick to check us in and delivered a very positive experience (this is what moved this from a 3 star review to a 4 star). They were detailed about how to use the wifi, what amenities they had, the hospitality events and breakfast. Upon getting to our room we found it to be "ok". We've been stuck in worse but we expected more from a Holiday Inn (We're really loyal Marriott people but none were in Grande Prairie). The room was clean and shower free of mold, plenty of towels, soap, water etc (even plenty of makeup remover pads). The sheets and comforter were clean but the bed was quite well boring. It didn't seem to be too comfortable and there was not a lot of padding but we made due. As noted the room as clean and the carpet was also clean but it was in need of a remodel, the wallpaper was worn and stretched in the corners, the paint was there but worn, again, nothing that was dirty or unsanitary just in desperate need of a makeover. On the plus side the internet (complementary not enhanced) was plenty fast enough to even stream movie and TV shows if the abundant selection provided isn't enough. We didn't use the phones so we can't say how they worked, heck does anyone even use a landline anymore?

So I now have to travel to non-glamorous places with my work and have visited GP several times. The…read moreHoliday Inn Express is FANTASTIC. The staff are all friendly and the rooms are very clean. Of course it is a chain hotel so there is a certain level one expects and I feel this place goes above and beyond that expected level. Every Tuesday evening they offer "Guest Appreciation Night" which includes pizza, wings, veggie and fruit trays, wine and beer! There is a decent size swimming pool and standard workout room. The have a continental breakfast in the morning which I would say is a little below average - I stick with fruit and yogurt because everything else seems a little too processed for me. Every room has it's own climate control and they have superb air-con in the summer, I don't even find the units very loud. There are newer flat-screen TVs in the rooms and a good number of plug-ins (you can have a computer and phone plugged in without having to unplug the clock/light/coffee maker). The location seems good to me - it is about a $20 cab ride from the airport and $10 cab ride to the QEII Hospital. The theatres are 3km away and I was able to walk there in 40min and didn't feel unsafe. Across the parking lot is a Mr. Mike's, across the road is a Subway and down the road the other way is Marble Slab. Overall this is my hotel of choice when in Grande Prairie!

This is my hotel of choice when traveling to Grande Prairie. I find the staff to the extra mile…read morefor their guests. The rooms are modern and clean. The hotel also has brand new amenities and a great restaurant.

This hotel is very clean and the lobby is so fancy looking. The room was very clean and all…read moreamenities were perfect. I did go swimming and the pool was rather small and the hot tub was closed but the fitness room was nice and clean. They have great pool towels but need better room towels but my stay was great aside from that. The front desk lady was very kind and helpful When I didn't have a credit card, only a debit card. On the main floor they have lots of snacks you can buy. The hotel is also located to a lot of restaurants only a few minutes away and Little Caesars pizza very close. I recommend staying here.

Upon arrival to my room, the toilet had urine and toilet paper in it and was clogged. Which means…read morethe bathroom was not cleaned! When I notified the staff that my toilet was not working, they sent me up with a disgusting plunger to fix it myself! Because I am staying in Grand Prairie for work, I had someone cover a shift for me. They'd stayed in my room, and so my coworker had notified the staff that the bedding needed to be changed before I returned that evening. When I went to go to bed I pulled the covers back to reveal a large stain and crumbs in my bed. When I asked the staff to come change the bedding, they told me to come down stairs and get bedding. I then had to strip the sheets and remake the bed. I feel that the customer service was absolutely terrible, I have never stayed in a hotel that has been this unkempt, with staff that have this bad of customer service in my life. After reading others reviews with the same issues, I will not be staying here or recommending this hotel to anyone!

Pleeeeeeeeeeeeeeeeeeeeeeeese get TSN. What is up with that? Unfortunately I was staying here during…read morethe Wold Juniors and I had to go to BP's if I wanted to watch the game. I asked the front desk about it and was informed that the hotel does not get that channel...not impressed :(

Nice hotel usually very friendly, and great complimentary breakfast in the morning . often usually…read morechoose to stay here when I'm working up in Grand Prairie . On Tuesday, they had a sprinkler malfunction, on the seventh floor. Right above my room. They could not move me to another room, so I've been in the same room for two days with wet floors and fans running. I have to move the fans in and out of the washroom, whenever I would like to use it.

Recently renovated, and I'm told one of the oldest hotels in Grande Prairie. Quite nice work. I'd…read morecall it a success. Not all rooms completed yet. They are looking forward to being fully modernized. Lots of crystal chandeliers, sparkly button tufting on the chairs in the lobby. The room is well appointed, a couple of maintenance items I'll mention at check out. The facilities seem to be able to accommodate pretty much any size of gathering, wedding or special occasion. Two entrances to the lobby, and you use your room key to access the elevator. The Women's only floor is quite unique. As you exit the elevator, the Lounge and fitness room is right there. Snacks, tea, coffee, beverages in the fridge. A full jar of smarties, apples and oranges, granola bars, and I found some lovely crackers and cheese with strawberries this afternoon. Keurig with several types of Starbucks coffee and Timothy's English Breakfast tea K-cups. I did request that perhaps some other kind of herbal tea or hot chocolate would be nice, and wouldn't you know, the next morning, there was green & herbal teas waiting with some fresh fruit. Very nice. Oh, and there's a corkscrew in the lounge in case you forgot yours. ;-) Fitness room has a treadmill, elliptical and bike, some free weights, mirror and a ball as well as a water cooler. Towels and sanitizer for cleaning off the equipment when you are done. There's a washroom as well shared with the lounge. My room wasn't quite what I had expected when the booking agent said there was a dining table - I thought like the one in the first photo. The dining table is like a dining in bed table tray on wheels, but made of nice dark stained wood. As I set up a number of computers to work on, I usually have anywhere from 6-10 units that need a flat surface. Lining up the sofa table, dining table and the TV unit, I had enough space for 8 units. It worked out well. It was very clean. No grunge on the remote or light switches, and ample power on every table or nightstand. It has a King sized bed with great pillows, a cute little pull out seat in front of the mirror under the coffee/Keurig station with a bottle of water provided, a mini fridge & a microwave tucked under the TV. There's an iHome clock radio with a 30-pin iPhone/iPod port - you may need an adapter to use it with the newer iPhones, but an Aux cable, so you can plug ANY device in including an iPhone for music. With a power outlet on the lamp, you can charge and listen to your music. Bath robe, slippers, hair dryer, plenty of towels, a DEEP shower/tub combo, pull-out magnifying mirror for your makeup etc, and Aveda toiletries. Although the shower curtain is one of the nice current ones that has the sheer top to let the light in, it could use a whiff of an iron. Seems it had a rest in a ball before being hung. It's clean, I'm not worried about a few wrinkles. Means they at least care to wash it! Pretty quiet - although the walls aren't as thick as you'd hope. I can hear my neighbour sneeze, cough and their TV. And somehow there is a Rail line close by that the Engineers feel a need to blow the horn at night. My room is right next to the icemaker, but with the walls, I guess I only have one neighbour. Dining - they offer a 10% off discount for all your meals if you eat in at the restaurant The Office for hotel guests, as well, there is a lounge. Both seem well set up and are great for larger groups to have semi-private meetings and gatherings. GLUTEN FREE FOOD AVAILABLE HERE! I successfully dined on a lovely breakfast - they have gluten free bread, all the meats (ham, bacon and sausage) are gluten free. I'm not certain the wee potatoes might have been fried in a shared fryer - I'll ask tomorrow. Lunch that was catered for our meeting was soup and sandwiches, but WHAT soup and sandwiches! The soup was delicious egg drop vegetable soup. Really, really good. Also reheated well in the microwave in my room while I was working. Gluten free buns for the sandwiches, and there was lox, veggie, ham & cheese, and tuna to select from. The regular sandwiches were made with a nice white thick slice bread that seemed to be devoured happily. The Business centre is a decently sized alcove off the lobby, with a table and chairs, you could have a small meeting, and several PCs with plenty of counter space to work. Chair in the room and business centre are decent, although I find the dining table/ workspace in the room a little tall. Recycling bin as well as appropriate trash containers in the room. There is a pool and other water-type amenities, however, I haven't had a chance to check them out. Located next to a mall - although weekdays the mall closes at 6. Shoppers Drug mart is open until 9, if you need a later one, there's a midnight closing one a short drive away. There's a Moxies across the parking lot at the back of the mall, and if you have a vehicle, you can get to anywhere in 10-15 minutes.

Well were back again , Excellent experience as always…read more Rooms are very clean, service is great, employees are very friendly and are very helpful. We will be back, guarenteed Well done Paulette and staff

If you are a light sleeper, I do not recommend this hotel. At 3:30AM, I was woken up by the rumble…read moreof the train and the train whistles. I'm glad I could fall back to sleep, but for others it may not be so easy. The room is dated with a 70s looking blanket, chairs, and furniture. Also the room gets very warm and there's AC but it takes a while to get it to cool the room. The room felt cooler but the bathroom still felt hot. The best part of the hotel, is the location. Within walking distance to shops, restaurants, and businesses downtown. There's a bar and Denny's onsite if you don't want to venture out. They have one computer and printer which is convenient. On the ground floor there's also a fitness room. The staff are also very friendly and great. If they update the room, then I would give this hotel another star. But with the train so close, it's not a place to get an uninterrupted sleep.

Staying here for business. The suite and lobby is clean and has everything I need. I have a full…read moresize refrigerator, a microwave, coffee maker and a panini maker! The kitchenette comes with utensils and coffee mugs, both paper and glass. They offer free breakfast every morning. Today, 8/16/22 they had corporate night and served free appetizers and drinks to their guest. The staff were kind and check in was a breeze. Plenty of parking spaces. The hotel is close to the Grand Prairie Airport and many restaurants within walking distance.

The rooms are really clean and the tv has so many channels. I also like how modern the water closet…read moreis/ restroom also the AC works great and I like the design of the hotel lobby. I don't know why this places does not have a 5 star rating but it deserves one