Big thanks to Johnny for making the process of buying my dream mustang incredibly easy and I'm so…read morehappy with my purchase

Absolutely Horrible Experience with General Manager Jose Diaz at Woodbridge Auto Sales…read more I cannot stress enough how terrible my experience has been dealing with the general manager, Jose Diaz, at Woodbridge Auto Sales. From the moment we purchased our vehicle, it was a downhill journey riddled with deception, hostility, and blatant disregard for customer service. We purchased a vehicle via cashier's check and were led to believe everything was in order, including receiving the title. However, we later discovered--only after attempting to register the vehicle--that they had retained the title without notifying us. This critical detail was never disclosed at the time of purchase. The only explanation given later was that they wanted to "make sure the check cleared." While we understand financial precautions, it is completely unacceptable that we were not told this upfront. After three weeks of calling, following up, and trying to get clarity, we finally got through to Jose Diaz. Instead of an apology or even a solution-oriented conversation, we were met with confrontation, defensiveness, and finger-pointing. He coldly told us that they would "get it to us when they get to it." No empathy. No urgency. Just blatant disrespect. We even asked if they would cover a same-day courier service to receive the title due to the urgent need to register the vehicle. Jose Diaz refused and said it would be delivered the next day instead. When we followed up the following day to confirm, we were told by the administrator that the title was only just being sent out that day--meaning Jose Diaz had blatantly lied with no regard for his word or ethics. This level of dishonesty is completely unacceptable for someone in a leadership role. Despite all this, I want to acknowledge the one bright spot in this entire ordeal: Mary Lou, an administrator at Woodbridge Auto Sales. She was the only professional and courteous person we encountered. She apologized for the inconvenience and actively worked to resolve the issue. She offered to make things right by ensuring the title would be sent out immediately and even offered to renew our temporary registration if needed due to their delays and errors. Her integrity and willingness to help were the only reason we were able to make any progress. When I asked Jose Diaz for the owner's contact information to escalate the matter, he arrogantly told me that he was "as far as it goes" and refused to provide any names. Thankfully, after speaking with my attorney, we were able to identify the owner as Chady Nasr, and we are now pursuing a negligence claim due to the mishandling of the transaction and the unprofessional conduct we experienced. If you are considering doing business with Woodbridge Auto Sales, especially under the management of Jose Diaz, I strongly advise you to think twice. He is hostile, unprofessional, and lacks the basic skills and ethics required for leadership. The experience has been nothing short of exhausting, and no one should have to go through what we did just to get the documentation for a vehicle they legally purchased. Avoid this place at all costs if Jose Diaz is your point of contact. If you do end up there, I hope you're fortunate enough to work with Mary Lou instead.

They were pretty firm on price but... the F150 Larait was worth every dime. Ali is the man for your…read moreneeds, Their cars are in great shape all the staff and management was truly great felt like family. Would definitely check here first when I need my next one.

had an amazing experience working with Ali! He went above and beyond to help my daughter and me get…read moreinto our new car.. beautiful 2019 Mercedes-Benz C300. From start to finish, Ali was patient, knowledgeable, and genuinely caring. He made the entire process smooth and stress-free, and made sure we felt confident and excited about our purchase. If you're looking for someone who truly puts customers first, Ali is the person to see. Highly recommend!

I went to purchase a vehicle but it was already sold. They showed me another vehicle well within my…read moreprice range. I went for a test drive and truly enjoyed the new vehicle. Sarah (who sold me the vehicle) provided the Carfax and all the original owners manuals were in the car. The process was easy and fast. Recommend working with Sarah for the process. She is very nice and explained everything.

THIS PLACE IS A SCAM! DONT BUY HERE! I just bought a vehicle…read morelast night, drove 3 hours to get this amd my check engine light is on today!! I have 5 kids and now no vehicle!!!! After they got my name, they wont speak to me, they keep hanging up!! they know they sold me a bad car!!!

Truly one of the best experiences one could have with an auto seller. Mac was helpful, informed,…read moreand extremely kind. He was fair with the pricing and not at all pushy to upgrade or get additional add ons. If you are in the market for a used car I cannot recommend them enough!

Jay made my experience wonderful. I've bought several cars in my life and by…read more Far this was the best Dealership I've ever dealt with. The finance manager was very helpful and everyone was very personable. Thank you so much again JAY!

Probably the worst used car dealership experience ever. Instead of being greeted by the salesman…read more"Bob". He says What? Over and over. I ask about a car on the lot he says that he left the key in his other car. Doesn't bother to take my info or number to call me back, absolutely horrible experience. I could say more but let's leave it at that.

Called this dealer on a Saturday morning about 2 different trucks that I saw and was interested in…read more Called and asked if they were available to test drive because we live more than 2 hours away from the dealership. The salesman told me that they were available and while not brand new, they were not ragged out. We drove the 2.5 hours to see the truck only to be told as soon as we got out of our vehicle neither had been available for several days. They then went on to try to show us another truck that was NOTHING like what we came to see. Total dishonest move. Please respect people's time when you are asked a question about a specific vehicle.

Marcos sold me a car in May of 2021 that appeared to be good but as soon as I got it home in DC the…read morecheck engine light came on. After Audi of Bethesda Dealership did a $900 diagnostic because it's a Audi hybrid I was told the engine would have to be taken out and the timing chain would need to be replaced which is a $9000 repair. The warranty I bought through my credit union would not repair because I only had the car for a few days and it didn't have at least 500 miles on it. Resultingly the credit union returned my $3000 I paid for the warranty. I reached out to Marcos and wanted to return the car to but he would not take it back. I guess that what I get for paying for the car outright. Marcos owns an electric car which he mentioned to me and that he is saavy with reprogramming computers in cars. Thus, I believe he tinkered with this vehicle computer to get it sold before the engine light came on. Marco referred me to an "Audi Specialist" in Manassas who gave me false information about the car but not before he sqeezed me out of $1200 in repairs. He claimed he fixed the problem and turned off the check engine light so I could drive it the 500 miles for a warranty to fix the problem. BIG FAT LIE!!! Once I got a warranty with Car Shield and the 500 or so miles, I took it to the dealer again and got the same diagnostic. I contacted Car Shield after I put it back in Audi of Arlington and they came in with a forensic engine specialist that put cameras through the engine to prove they were not responsible for the issue. According to the computer it was able to provide a freeze frame of the actual time and date of the original check engine light after I got the car and of course it was before Car Shield warranty was obtained. I was stuck with a car that needed fixing so I took it to another Audi repair shop in Pasadena, Md that offered to fix it for $3600. That did not happen!! He made so many excuses such as my dog died, Covid issues, parts stuck on ships in the ocean from Germany, blah blah blah. The car left his shop worse than it came in. To sum it the horrible experience Marcos sold me a lemon and I would never do business with him again.....The saga continues. please see Criswell Audi of Annapolis and Paul's Automotive for the remainder of this dumpster fire of a story.....

Nothing but great prices and even better service. I found exactly what I wanted with no hassle!…read moreMarcos and the team are professionals in this business. Keep up the good work!

I have had an excellent experience in dealing with Used Cars of Fairfax…read more The cars they have are fairly priced and they have a great selection.

I'm not one who conducts immediate reviews of products. I have to have an opportunity to use it to…read moreknow if what I bought is deserving of a rave honest review. I purchased a car exactly 66 days ago. The car is falling apart. This is not an understatement but a fact... the bearings are bad, the transmission went out, tire rods need replacement. This is more upsetting since I paid almost $8k to purchase and another $1,000 to get the car in an inspection condition so that it can get tags. I will say that David was professional and is a used car salesman in every sense of the word. I promise to stick with franchise dealerships from now on when making my car purchases. They seem to have a higher standard of care that is met when it comes to cars and a higher standard for the condition a car is sold.