Disasterous communication (almost none) for the 3+weeks was…read morethere for an expensive insurance repair & they never asked my permission to replace my Deluxe Top trunk (with backrest) with a basic top trunk no backrest! This to me was inexcusable not to inform me 1st & then to never ask me if I wanted my deluxe trunk back!. This accessory was not damaged and in good condition? Their reply to me was they threw it in the dumpster? I find this an unacceptable answer and suspicious as the one off trunk key was never returned to me? My Trunk was worth $500+ & the repalcement was $455. This was a lousy experience and I am a victim

We were able to get our bike into the shop on the same day we called! The lady who assisted us was…read moreknowledgeable and friendly. The price at the end of the day was more than fair! Thank you Cascade Cycle!

Curtis and the team here are really awesome. I came in to look at the BMW R-18 and Triumph T-100…read moregold line Left with a great feeling and all my questions answered. Brenda at the desk went out of her way to help me with a non critical warranty issue on a pair of gloves. The entire team here makes you feel like part of the family. I am excited to return and finish my deal.

I recently had an excellent experience with Cascade Moto in Eugene OR while touring on a 2.5 week…read moretrip through Oregon. I had hit a pothole and bent the front rim of my R1200GS - causing a loss of tire pressure. Upon calling Chris at Cascade, he immediately agreed to order a new front wheel from the BMW network and get it shipped overnight. The amazing thing was, he agreed to do this without any payment up-front. He further went out of his way to stay late and wait long after closing time to receive my bike and get it secured in the shop. The next day, the wheel arrived, they prioritized my bike's service and I was able to continue my trip with only a day of lost time. While in the shop, their technician also noticed I was badly in need of rear brake pads and quickly replaced those based on my verbal approval. Cascade Moto and employees like Chris exemplify the best of the BMW dealer network. Thank you Cascade Moto!

Staff was Supportive and knowledgeable about products. I was shopping for a helment. There were…read moreseveral in stock and I worked with one of the sales representative to piece together which helmet component was most important to me and then which helmet matched with what I wanted. It was great. The only negative comment I would say is that there were no full face helmet above 1x and maybe a couple 2x but No helmet bigger. Made me sad. I had to order on line hoping what I ordered would fit.

They will only change oils!!! This is not a repair shop it's…read morea jiffy lube!! If you want your bike fixed ie carbs rebuilt "maybe this fall" MAYBE lmfao Do yourself a favor don't waste your time calling

A.K. Motorcycles. Excellent results. Great Communication…read more Reasonably priced. I purchased a used Kawasaki Vulcan 1500 cruiser. It needed tuned as I was experiencing a performance(carb) issue, an electrical issue, and a cooling issue. I also wanted to upgrade some parts. Aaron diagnosed all issues, made recommendations on repair and sourcing parts, allowed me to order parts from EBay or other sources as needed. He kept me apprised of the labor costs as he discovered items needing repair. Work completed: * Carburetor tune/Clean * Radiator and fan replacement * Tire replacement * Electrical Junction Box replacement * Throttle, Brake , Clutch cable replacement * Spark plug replacement * Choke Cable replacement Results were as expected and bike is running and he guarantees his work and willing to pickup if needed. Great experience. Will brink back when needed.

I highly recommend Aaron for work on your motorcycle. His work reflects high attention to detail…read moreand you will be very pleased with the results. He serviced my KTM 1190 and also installed several accessories. This is the kind of personal service that you rarely get at the dealer. Aaron takes the time to listen and then do an even better job than you expected.

Incredible shop! They gave me the best price by far in the city & did an INCREDIBLE JOB. Their…read morecustomer service was amazing, got the job done so fast. Couldn't recommend more!

Rob did an amazing job painting my motorcycle, I live in Mcminnville and no body shop around here…read morewould even touch it. Rob repaired and painted my damaged luggage lid, and perfectly matched the rest of the bike. The repair was flawless and I could not have been happier. Rob does very high quality work, and his prices are reasonable unlike all the other shops around me. He said I could ship the part to him in Eugene and he would ship it back, although I wound up driving the part to him it was nice to have the option. I you need motorcycle paint repair work this is your best bet. Thanks again Rob your the best!!

I was an out-of-state buyer looking for two elusive Sea-Doo Apex 300s. Travis was fantastic--he…read morequickly put a deal together and proactively located a second ski at another dealer just to meet my request. What really set this dealership apart was their pricing integrity: they were completely transparent and didn't hit me with the hidden freight or prep fees that my local dealers tried to impose. If you're shopping from a distance, ask for Travis for a great experience. on a side note their prices on the Sea-doo extended warranties are very competitive

I went in there for my first oil change the 1000 Mile mark because it would take a certain funnel…read moreto not make a mess I thought I would take it in to have it serviced for the first time so we don't get it all messy well very very disappointed in this service department it looks like they took the plug out and let it drain all over the bottom cover. My 7-year-old kid could have done that ourselves didn't even clean it up doesn't even look like they tried to wipe it up very disappointed won't be back especially at $150 an hour and then I had two tires mounted that they charged me $75 which I think is just crazy each tire

I took my parts to CEI on December 3. I was provided a quote in the amount of. $1,820.00 and told…read morethe parts were estimated to be ready by the end of the year, December 31, 2020. On 01/20/2021, having surpassed the estimated completion date by nearly double I asked for a firm completion date. Solomon all but actually stated my job kept being bumped for more lucrative jobs, "competing priorities" I think it's how he put it. I showed up on 01/27, as told, to get my parts at 3:50 pm & no one in the facility knew what I was talking about. We found my order, still on the racks, not wrapped and in no way ready for transport. I immediately emailed Solomon at CEI/VP and shared my concerns. The response I received stated: your parts are in final quality review, would you like the parts done on time or correctly? Well, color me a fool, but both really!! Is that odd? Would receiving your steak dinner two hours after ordering be upsetting, even if it was done right? I suggested an adjustment to the bill was in order for the repeated failures on the part of CEI/VP. CEI/VP agreed and re-developed the price quote by more than double from $1800.00 to $3,514.96! NO JOKE, AFTER COMPLAINING AND ASKING FOR AN ADJUSTMENT THEY AGREED BY INCREASING THE AMOUNT DUE!!! CEI/VP then reduced the price to $2,070 for a net increase of 250.00 after I voiced my complaint. But it gets better! I finally get my parts home. And begin unwrapping and inspecting them. Remember above when Ariel asked if I wanted the parts done on time or correctly? Haha! Wrong on both accounts!!! I get back to the house, unwrap the parts and neither the front nor rear fender has any paint, primer or coating on the underside, just bare raw metal!!! Neither done on time, nor correctly, or even within budget! This makes me really laugh at the email when they speak to going through final quality review! By whom? A blind man with no hands? I called and spoke with Solomon. He claims motorcycles don't come from the factory painted on the underside, they use an "undercoating". Interesting because I personally took this fenders down to bare metal myself, and they were painted. Further, while I can see why an undercoating vs. paint may make sense on some applications, my front fender floats above the front tire, with four bolts afixing it to the forks. When you look through the forks you see the underside of the fender mounting tabs which are an ugly matt black rather than professional looking paint. Even better however, is when I return to pick up the fenders you can actually and quite literally see metal through the thin veneer they sprayed over it, nor did they tape it, so there is a pronounced, uneven and unfinished look to them now. I have a lot more parts to get powder coated. Imagine the difference in review had Solomon simply apologized and offered me 10-15% off my next job? I'd have been happy, I'd have returned with more work and I would have shared my positive experience with my extensive network of friends, family and aquaintances. As a result CEI/VP would have made more money. Instead, CEI/VP would rather hold my parts hostage for more than the agreed upon price after double the reported completion time with the work being poorly and incorrectly done. I am utterly convinced your experience will be the same should you choose to use this company, but don't say no one warned you...

My 2016 Surveyor travel trailer had the paint fade on the front cap within 2 years. I was expecting…read morerepairs to be very expensive. It was not!! Plus I got to do a little something different on the front to make it my own. No reason to advertise for a trailer company that can't make their paint last more then 2 years. Cutting Edge Illusions made my trailer look great again for far less that I thought it was going to be. It only took them a week to have it back to me too. I recommend!!!

Darren, the owner came through big time for me during a long trip with my riding bud who unluckily…read morehad a flat tire from a huge nail! He was super helpful and took time out of his normal day to get us back on the road. If you need a shop, give him a call!

Hello around February 2015 i stumbled upon a website that had a February promo on 80% ar15 lowers…read more The products was half price due to a scheme of trying to earn the start up money to go from a motor sports company and expand in to the firearm business. I spoke to Jim that was supposedly in charge. I order around $750 in products with claims and excuses of reasons not to fulfill my orders.I filed a better business bureau claim to try to get my money back. This is the exact wording in Bbb. "I ordered some products from this merchant around February 2 2015 in the amount of 524 on my debit card and 259 on my credit card for his half off February promo. After my time frame was up i called and emailed the merchant for my products but each and every time he made up an excuse such as my worker quit, my machine broke and so on. I waited in him because I thought these were legitimate reasons. After a few more emails there was not contact back from the merchant. I tried to file a complaint to my bank but the time frame has passed to get my money back. I have email correspondence from the merchant still as proof. Thank you for your time."

These guys know scooters. My daughter recently bought a chinese scooter that had wiring issues. I…read morecouldn't find any info on the problem and after striping it down to expose wiring was still at a loss to understand just what was going on. I was able to find Viper motor sports in Eugene after some searching for a shop that would work on a chinese bike. They took the bike in diagonosed it quickly and had the bike back to me the next day. Reasonable rates, friendly service and a great shop to know about if you ever have scooter issues.

Pretty painless, very friendly, quick, almost error-free!…read more I needed two new rear tires. I do typically avoid Walmart, but I needed the service immediately. I called and was told they should be able to get me in same day, as it's first-come service. When I arrived there were no cars in the bay and none in the lot. Lucky me! It took 35 minutes and my tires were replaced. I did have the car put back up because a sensor was broken and they didn't ask about it when it would've been a quick fix. It took another 10-15 and I was in my car and on my way. In the scheme of things, not a big deal. A mechanic told me that the other techs/mechanics there were all knowledgeable and certified, as well as really good guys. There's a sense of community in the Eugene auto care center, and it helped the place feel welcoming and effective. If you get new tires here, be sure to go back after 50 miles to have a third lug nut tightening!

We bought 4 new tires for my husband's truck last saturday. We normally buy tires at Les Schwab,…read morebut were trying to save money knowing we were not keeping the truck. Well we quickly learned you get what you pay for. As soon as we drove away, we could hear a noise that was not there before. We took it back 2 days later to have them figure it out and fix it. Not only did they flick my husband shit for bringing it back, they confirmed that they didn't properly balance the tires when they installed them. When my husband asked how long it would take for them to look it over, the staff joked around saying it would take a month or 1 week. He just wanted to know if he had to leave the truck there and come back later or wait. After they balanced the tires we drove away, the truck was shaking like it had never shook before. It looks like we are going to have to take it somewhere else to get the tires balanced correctly. We are very disappointed and will not go back!