I'd like to start with, despite the high prices, I love getting my oil changed here. The staff has…read morealways been so kind and because of that, I don't mind spending the extra money. I have been getting my oil changed here since I moved to the area a year ago. Due to employee recommendations, I usually always get extra things, filters, wipers, etc. I've always trusted the employees. Today, I had a much different experience. I pulled to the back of the building and was directed by David pointing his finger to the right bay. I was pulling forward as I've always done and he started aggressively beating on my back driver side door. I was startled, confused, and also had a sleeping 2 month old baby in the back. When I rolled down my window he angrily told me that I wasn't allowed to pull myself in. I'm not sure if this is a new policy or an old one being strictly enforced now, as I've always pulled my car in myself. David proceeded to get an attitude with me, maintaining an aggressive demeanor. I angrily told him the same thing above, that I've always pulled myself in. He stated "not here you haven't". Needless to say, the situation escalated. To give all the facts, I did yell back and use profanity. I decided to take my business elsewhere and left. Hands shaking, I called the Shelbyville location and David answered. I asked for the corporate number and he hung up on me. I called back and someone else answered, I didn't get his name, but he was polite. When I asked for the corporate phone number, he asked if this was in reference to the lady that was just there. I told him I was unaware of what he was referring to and that I just needed the phone number to corporate. I answered with that as I was afraid of being hung up on again. The man politely told me that he didn't have a phone number for corporate but gave me the number of his area manager, who I believe he said is named Greg. I called the number and left a voicemail explaining the experience. I hate to leave such an awful review because as I said above, the other guys have always been so great! Losing a customer here and there doesn't hurt, I understand, but I'd hate to know that he's treating other customers this way.

Best oil change of my life. Genuinely great service, and got in and out so fast. Will be coming…read moreback!

John is the coolest dude ever and helped me with a weird noise I was hearing in my engine bay. the…read moreentire staff is nice and helpful, "love" coming to this place every time a light comes on I do like it in comparison to most oil places

Outstanding service!! The crew that worked on both vehicles did an excellent job. Very quick…read moreservice and friendly staff. I highly recommend this place for vehicle maintenance.

I want to commend front desk, man, Terry for being the best customer service person I have ever met…read moreand one of the nicest guys ever every time I go into this place I constantly get great service and they do everything I for my impressive people and they do a great job. I would recommend this to anybody.

Crappiest customer service ever. Make sure to take your car anywhere else. The way the staff talked…read moreto me and made my husband out to be a liar is absolutely ridiculous because they told him a time to be back. Yaul desperately need to work on your customer skills.

Great service! Joel always take the time to explain and answer any questions that you have. As a…read morewoman, you always get kind of nervous going to car repair places but he is very honest. Joel was very affordable compared to all of the other places I checked. I would recommend him to anyone!!!

From the owner: Joel's Tire & Brakeread more

8/18/25 l just left Walmart auto getting an oil change and having a low tire checked. And I am not…read morecompletely satisfied with my experience at the Auto department. l was the only person there when l pulled in. And the only person there of color. And it's about three or four mechanics on duty at the time. I'm there for about an hour in the meantime, two other cars come in and get service and leave and I noticed that a couple that I was sitting in waiting area talking to for about 20 minutes and they get service and called to get their car. No one has called me yet when I go up there and ask them if my car my car was ready. And l said l was here when they came in for service and ask is my car ready. He says he don't know what is your name it's amazing to me that they have everybody else's name to call but they don't have my name and I'm I was the first one there. About 20 min before the two of people bought there car in for service.So I don't know if this incompetence or racism since I was the only person there for service of color. I feel some type of way and I don't know which one to choose. But I can say that I felt offended to know they were just standing at looking at me when I asked where my car was, because it was not on the usual side that is parked when I get service and no one answer and then finally once mechanic spoke up and said its the on the other side. Again I don't know if it was incompetence or racism. but I do know that I feel offended from the service that I received today from Walmart auto department.

Awesome place for an oil change! Everyone was very thorough and kind... didn't try to upsale or…read morepressure me but also made sure I was taken care of. Highly recommend!

Came in for the first time and got my oil change. Everybody was very friendly…read more My oil was changed very quickly and the value is great i would definitely come back again