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    Mountain View Estates

    5.0 (1 review)
    Open 10:00 am - 6:00 pm

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    7 years ago

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    Roof It Forward - In correct installation of decking

    Roof It Forward

    (73 reviews)

    I was actually excited after meeting with Roof It Forward. They knocked on our door, spent over an…read morehour walking me through the entire process, and were incredibly convincing and personable. They even helped me call my insurance and assured me they would be present for the inspection. I confirmed again via text the day before, and they reassured me they would be there. On the day of the inspection, they were a complete no show. I called the office and was told that either David or the representative I spoke with would call me back within ten minutes. An hour later, after hearing nothing, I called back to follow up. Not only did no one show up, but no one returned my call either. I eventually received a call back a week and a half later, which I chose not to answer or return. At that point, it was simply too late. I am now working with another company that has followed through on every promise they made.

    Neighbors, I want to share our experience with Roof It Forward so no one else goes through this…read more My mother hired Roof It Forward to replace our roof in August 2021 via her insurance. Three years later, Roof It Forward was called to make a repair. They said our problem was due to missing flashing--something they had expressly stated would be removed and replaced in the original 2021 scope of work. Not knowing, we arranged to have them replace the flashing at our expense. On the scheduled day, Roof It Forward never showed. Instead, they came the following day--when they expected us not to be home. We witnessed them on-site for only five minutes, supposedly completing all of the following: Remove shingles from the area if needed Correct flashing issues against the chimney Seal areas of possible water penetration Install ice and water barrier as needed Re-shingle around the chimney I texted them immediately to ask if they were returning to finish the job. No response. Days later, I received an invoice--dated August 21, 2024--for work that was not done. Despite my calls, emails, and letters, they never addressed it. Instead, on October 8, 2024, they doubled down with a letter claiming all work was completed. Continued water intrusion proved otherwise. Another roofer later confirmed the repair had not been made. In fact, under Georgia law, O.C.G.A. §9-3-24: workmanship is covered for six years under any signed contract, regardless of a shorter "warranty." Since this flashing replacement should have been included in the 2021 insurance scope, charging us again may even constitute insurance fraud. When I refused to pay half the invoice for work not done, Justin Dover, Roof It Forward's CIO, filed a lien against me--a non-homeowner--on January 27, 2025. That lien came more than 90 days after they claimed the work ended, making it untimely and fraudulent. Their own invoices and letters contradict the lien, and when asked directly to state the repair date, neither they nor their attorney Matthew Wilkinson will answer--because any answer exposes the truth. If the work ended August 16, 2024, the January 27, 2025 lien is invalid and knowingly false. If the work ended January 27, 2025, then Roof It Forward and Derek Harrington invoiced for work never performed, per the August 21, 2024 invoice and October 8, 2024 letter from billing staffer Sandy Sisson. Filing a knowingly false lien is not just unethical--it is an abuse of the legal system. Homeowners and non-homeowners alike deserve protection from this kind of intimidation. What I find most disturbing is that one of Roof It Forward's affiliated charities claims to stand for women's protection and safety. Yet this same company filed a lien asserting they performed roof work at our home without our knowledge, permission, or request--five months after they themselves said the work was complete. For a company that publicly promotes women's safety to simultaneously intimidate women in this way is deeply hypocritical and alarming. My family is pursuing this in court, but I want others to be aware: tactics like this can put your property title at risk and cause needless stress. Be cautious before trusting ROOF IT FORWARD with your home--or your property title.

    Mountain View Estates - realestatesvcs - Updated May 2026

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