I have never had to deal with such unprofessionalism. My landscaper bought the fence from this company when he went to pick up the fence it was not ready even though his invoice said the fence would be ready on that day(as it was already paid) the landscaper never received a call that the fence was not ready this delayed the job 3 more days. When the landscaper went to check in on the order they tried to have him take the fence when he paid for delivery. I as the customer tried to call to confirm delivery no one answers the phone stayed on hold for about 30 minutes, I decided to leave a message and never received a return call.
On delivery day the fence was supposed to be delivered by 12noon ... at 1:45pm I started calling the company to find out the status of the delivery after calling 3 times I was finally able to speak to someone on the phone. As I expected the woman on the other line was very nasty, rude and condescending. She told me that the driver will call the landscaper (who SHE said was my cousin) when the driver leaves and then told me to "stay safe and be cool" and hung up the phone. I am the customer with no relation to the landscaper. The fence finally showed up and I had to call my landscaper myself as he never received a call. If I could give negative zero stars I would. The customer service for this company is horrendous. I have advised my landscaper if he wants to deal with disgruntled customers and taint his own reputation then keep ordering fences and continue business with Mr. C Fence.
To professional landscapers and anyone that wants good quality customer service and expects business transactions to be on a professional level stay clear away from Mr. C Fence because you will find only the opposite with this company read more
