These guys are amazing! I needed a custom made mobile set of drawers for my art room. I just told…read moreBec what I needed from it and she designed the perfect piece of furniture. We also needed a vanity unit for a very old bathroom. So many businesses wouldn't touch it without wanting to revamp the whole bathroom, which was beyond our budget. They designed it and fitted it with perfection. I thought Scott would have endless problems with the situation but he made it look so effortless. It looks fantastic. These guys are genuinely nice people to deal with, I can not recommend them enough.

At the end of the day the kitchen looks pretty good. However, I didn't get some of the features I…read morewanted. Custom kitchen doesn't mean custom kitchen apparently. In addition, I was really frustrated by water damage that was caused by a plan modification that I specifically asked them not to do. (I have an old roof so we agreed to duct the range hood exhaust to the old piping.) Instead they moved the exhaust and the roof leaked. 4k in repairs. I was also charged about 1k in callbacks for fixes I felt were necessary. Finally, I agreed to do the painting myself on the company's recommendation. It should have been explained to me that the painter is responsible for sanding new drywall, patching holes in walls and sealing the baseboard (among other things). This is my fault for not knowing more but it was still a pain in the ass. Another thing was that there was a noticeable lack of site management. I was told that the company owners had some personal emergencies for which I am sympathetic, BUT there was needless argueing about features I wanted changed or didn't like. ANY change was really hard to get put in. Changes that probably wouldn't have been necessary if I had received the final image rendering I repeatedly asked for but didn't get. To be fair I did receive a copy of the plans but I'm not a builder so when they made changes to the design to make things work I wasn't aware of the visual impact. This goes back to the custom kitchen issue. Finally, in the future I'm going to insist that anyone I hire be a single point of contact. When something went wrong I thought I could call James kitchens. No, that issue was the builder's responsibility who then referred me to the tradie etc etc.. The end result was that a couple of the sub-jobs were done in the easiest or fastest way possible. "Fixing" it up was always the next guys responsibility. I heard that way too many times on this project. Hence the 3 stars. Response from James: It has come to our attention that you have left a 3star Google Review. We strive to ensure that our clients feel they want to leave a 5star review so we ask that you kindly respond to the below so we can address your concerns where James Kitchens has failed to provide you with the service you believe you should have recieved. 1- What features did you want that you didn't get? 2- The plumber explained to you that your "existing ducting" was just a pipe into the ceiling. Please explain how you wanted us to re-use that? 3- Please provide evidence of the $4k in roof repairs and advise how that is the fault of James Kitchens. You have already been shown photos that the leak was in a different spot that where your ducting went through. 4- Please elaborate on the $1k in call backs for fixes. 5- Please explain your comment regarding "Fixing it up was the next guys responsibility. My re-response: Glad to hear you're looking to improve. 1) I asked on day #1 for a recessed tap for the fridge water. When the piping went in I then re-expressed to **** directly that I wanted a recessed tap and was again told that this was not a problem. Then on completion of the non-recessed wall tap I was told that all extra features would be billed additionally. 2) The "existing roof port was a pipe? I don't see how that is a problem. You can attach duct tubing to a pipe with duct tape. In any case, I should have been made aware of the change in plan regardless. I would have agreed but as I have had problems with my roof tiles and I would have had the opportunity to tell the plumber to use silicon sealant. He used nothing. 3) The damage "next to" the roof work is a huge load of ****. I sort of expected the plumber to give me that line but I'm really surprised that you are entertaining it. It hasn't leaked there for 30 years and it leaks the 1st rainstorm after roof work was done? In addition, "next to" was also down the "slope of" my roof, and water has been known to flow downhill. It is also NOT TURE that the area directly under the piping was not also wet. It just "pooled" about 18 inches downslope of the roof port. THE AREA UNDER THE ROOF PORT was also wet. I'm happy to provide you with the re-work quote for my ceiling if you commit to paying for it. Otherwise please just do a better job in the future. 4) You are correct that the $1000 in additional charges over the quote may not have been for call backs. The invoices says they are for trades so I just assumed that was what it was for. If not then please do a better job on your initial estimates. For confirmation please refer to you final invoice. Expectation was for $2400 and bill was for $3400 5) "Fixing was the next guys responsibility" This refers several items. a. The holes in the walls left by the electricians were to be fixed by the builders b. The drywall sanding was to be done by the painter c. The board trim and nail fill and sealing was also to be done by the painter d. The loose electrical sockets was to be fixed by the splashback

When the Government rebates for heat pump Hot Water Systems kicked in, I contacted several…read moreoperators to find a rebate-certified installer who could swap out our gas HWS. I choose Wade for several reasons. His business is family-owned and has been operating for decades and was close by, unlike the other companies which were corporations based in Sydney. Wade supplies and installs the system, guaranteeing both the work and the product. He matched the best price of the competitors I found and honoured that price without any hidden costs. He promptly responded to all of my correspondence and questions. He found and installed the specific system I wanted (Aquatech Rapid X) in record time. He was pleasant to deal with and gave me some hints to maintain not just the heat pump HWS, but also another HSW we had installed 2 years earlier for the granny flat. I am very happy with the product and service I received from Wade and am happy to recommend him

Recently had a pest inspection find a high moisture reading behind a shower wall, and noticed our…read moreoutdoor hot water heater was leaking, so thought it was time to call a plumber. I had in the past used Mooses Plumbing and had a good experience with them, so thought I'd use them again. I called their phone number on Wednesday afternoon, which appeared to be their office. I told them the two issues that I needed repaired, and she said that a plumber would call me later to organize a time to come. The plumber (Wade) called later that afternoon, and I explained that I needed someone to fix the hot water leak, and to determine if there was a leak in the wall, and repair if necessary. He said that would be fine and organised to come to our house on Monday morning at 8 am. Monday came, and went, with no plumber coming by, and no phone call to notify us that they were not coming. Thursday morning, when I was at work, the plumber called and asked if he could come by. I told him that I was at work, and asked him what happened on Monday. He apologized and said they were too busy. He reorganized to come on Monday morning again at 8 am. This time he arrived on Monday at 9 am. He could only fix the hot water leak, and said that he would need to call someone else to do that job. I told him I had requested the services required at the beginning, and that I shouldn't have to pay two separate call out fees, to which his response was "It was always going to be that way". They charged me $203 to fix a hot water leak and now I have to call someone else to detect and fix the possible leak. I am unhappy with their timeliness, and communication skills in keeping their customers informed about the services they provide, and the associated call out fees. I would not recommend Mooses Plumbing.

We used Michael to do a fair bit of TLC in our yard, including removing a hedge and removing a…read moretree. Extremely happy with Michael's service. No job is too small or big for him. He also puts real consideration into the jobs he does, asking me things like whether I'd prefer the border of the new yard moved this way or that way to make mowing easier. Michael also does every job properly and with great attention to detail. No quick and easy fixes. 3 months later and no issues whatsoever. For all the work he did he charged us a very reasonable price. I couldn't recommend him enough if you're in the area. Will definitely use him again.

We are very happy with the result, everything was handled professionally, and they were a pleasure…read moreto deal with. I would definitely recommend MRJ Decorative Concrete.

Joe is professional and reliable. A seventeen year old…read morecontinuous flow hot water system is leaking water and short circuits. Joe arrives within one hour and thirty minutes and has the job finished by three in the afternoon. All is back to normal: Perfect.

I dealt with Glen Owen when I was doing my renovation. He is an abusive, foul mouthed man who…read morescreams and bullies his employees which makes it a very difficult environment to work under. When it came to dealing with his customers he is even worse. He screamed at me via a phone conversation for over 36 minutes, because I had repeated some negative information an electrical store had said about the cost of using him. He threatened to sue me and screamed at me while I tried to explain I had only repeated to another trade what was said to me out of concern at what I might be charged. Ironically the other trade was a friend of his, and then told him what had been said .. but had told Glen not to take the comments up with me, but with the electrical store that made the comments. I then told him i would no longer be using him to finish my electrical work and i would like a bill, to make matters worse, when he told me how much I owed him, I asked for a breakdown of the charges via an invoice, he screamed at me "people like me give him the shits" (actual quote). This is after barging into my home uninvited and without knocking. I had a terrible experience with this man ... after finally getting an invoice from his wife, I have also found he has overcharged for labour as well as equipment - so I refused to pay and this matter will be going in front of the courts. I am wanting the court to know about this man's bullyish arrogant behaviour - I think everyone should know what sort of man he is. I would certainly not recommend this vile man to anyone wanting an electrician in the tweed area. I should have listed to the electrical shop !!! They tried to warn me !! It was a nightmare .. and no-one should be abused and threatened like I was. The emotional turmoil and anxiety this has caused has directly affected my health and state of mind.

Glen Owen has been my electrician for a number of years. He is always pleasant and helpful and…read moreoffered a wealth of advice in relation to some electrical issues I was experiencing. Nothing is too much effort for him and his staff. Glen is reliable and his rates are very reasonable in comparison to other electrical contractors out there. Glen has been in business for many years and has a very good name in the local area. I would highly recommend Glen and his courteous staff for any electrical works.

Came out and gave me a quote for the work I needed done. Work was undertaken quickly and…read moreprofessionally. The guys were friendly and very easy to deal with. Pricing was competitive and would not hesitate to use The Electrical Co Australia again.

Precision painting done an amazing job helping complete my renovations, and for a great price. Will…read moredefinitely be referring Lachlan and his team for further work.