After using their services for years I've decided to no longer use them as their customer service…read morehas really gone down hill over the last few loans. I think it's because I've been loaning a less amount and they are no longer making as much off of me. Well I'm sorry red leaf for getting me l myself out of debt. I hope you know that I'm going to be taking my business else where and not recommending your services to anyone that may need them.

Awful customer service, they said they didn't get any of my private documentation that I sent…read moremultiple times and asked me to resend it all. They gave me attitude when I was legitimately upset that I sent my bank statements, pay stubs and 60 days worth of my banking information to and when I asked why they have not got it, they told me to to resent it (when I had been getting replies). Turns out the guy didn't hear me properly when I gave my email address the first 4 times. Then the supervisors on the call magically had all my info, and was less then empathetic about the whole situation. They were both rude and didn't care about the situation at all. They said it was same day service and was not. Completed application early Sat and it's Monday, so I called to check up on it and found they had awful work ethic, professionalism and utter disregard for privacy. Thank goodness I never didn't give them my banking login , which they were pressing me for, even though they had everything they needed already. And I have great credit, I was only getting this for a emergency issue .... I was annoyed at them for being so unprofessional, the so called supervisor said, we don't recommend going though with this loan. They hung up on me. Then proceeded to email me with "Unfortunately, we are unable to grant you a loan at this time. " The kicker, I only needed this for 7 days and would have only been used for emergency if needed. They only want ur money. Nothing else. Don't use this service. Extremely unhappy

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Staff was good. Very polite. I felt comfortable borrowing money...everything was explained wellread more

I have yet to find any financial institution that is as good as MemberOne. It is truly a hidden…read moregem. A few years ago, I found myself looking for a new banking institution, one that would truly understand my needs. I checked out a few banks, and they sure didn't understand my needs - at all. Then, one day, I was walking by MemberOne, and decided to check it out. I'd heard about MemberOne from my neighbours, who work at WS&IB, and they said nothing but good things about it too, and also mentioned it had recently opened to the public so that anyone could join. I was a bit skeptical at first, but I made an appointment with Irina, and was amazed at the service, from the moment I stepped into Irina's office to open the account, to present. Irina was able to get me everything I needed. Irina (as well as all the other staff) are truly wonderful, very professional, and very pleasant to deal with. Not to mention they actually know what they're talking about. I've never had any complaints. They've been there to help me when I've needed it, such as the time I needed a small loan for some dental work and no one else would help me because of my financial situation at the time. While they may only have one branch and somewhat limited hours (M-F 8 to 3), the service more than makes up for it. The fees are very reasonable too - $8/month for just about everything one could ask for. Sure, there are free bank accounts out there, but do those banks actually look after you? Didn't think so... I think $8/month is very fair for what you get. Don't let the modern look of the place fool you - this is a place that still uses the same old-fashioned principles Credit Unions are known for. I've sent multiple friends to MemberOne and all of them were amazed. Trust me, you'll feel the same way, and you will NOT be disappointed.

They are the nicest ppl at this branch I have every been to at any Scotia Bank. The two women who…read moreworks as the customer service at the front desk as soon as you come both have the best communication and listening skills and are well trained at their job. In comparison to other branches their service and approach is far superior then any branch or banking institution that I have ever gone to. They always help me with whatever issue I am having with my account and rectify the problem within minutes. I will always go to this location whenever I need something to be dealt with in my daily banking.

Hillary at the front desk took the time to really listen to my needs before directing me to the…read moreright advisor- she seemed quite knowledgeable and easy to talk to.

Convenient location located inside the Atrium on Bay. Staff are always friendly and helpful…read more Lots of ATM machines so even if there is a long line at times, it goes pretty quickly.

Personal banking is in the lower level of Atrium on Bay. They have a corporate level on ground…read morelevel. They also have development staff upstairs. The staff have always been courteous. I've been banking here for at least 15 years. They are open on Saturdays but only for investment banking. There are 4 bank machines inside and 1 at street level outside.