The worst company ever!!! They sent out a technician who had no experience with my locks and she kept saying I've never seen these before. I asked her to call for a more experienced technician but she kept saying she could handle it. Welp she did a terrible job. Most of my deadbolts are stuck and hard to open now. Never had any issues opening or being stuck before the rekey service. The kitchen door deadbolt doesn't even lock. She removed the latch to make it lock now I have no latch there. When I asked her to get a supervisor to find a solution she went outside with the keys with my doors locked essentially locking me in my own house without a key! I was on the verge of calling police. The customer service person didn't help either, they kept blaming it on my doors in a newly remodeled house where I had no issues with my deadbolts locking before. Complete scary nightmare. I have to call another company to redo all the locks again. ... wasted money read more

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We have used Mr Rekey in different locations over the years. They are always the best. Friendly, fast and reasonably priced.

Home warranty sent out Mr.Rekey for rekeying of my home and I had an excellent experience with Edward. Very experienced and knowledgeable about rekeying. Thank you! read more

Amazing proactive service! Thank you Edward for coming out to rekey and make me aware that a door handle was broken. Not only did you get the job done quickly, you made it so I didn't have an extra step to fix it later. Highly Recommend!!! read more

Fast and friendly service. Mr. Edward was efficient and polite. Will definitely use them again.

I needed to rekey my office and wanted pricing since I am located in a business plaza. I submitted a yelp quote request and received a speedy response along with very reasonable pricing from Mr. Reykey. I called to schedule a service and they were able to send someone the next day. Noelle called when she was 30 minutes away and did a wonderful job. She answered all my questions and finished the job very quickly. I rarely ever take the time to submit reviews but Noelle's customer service was great! My whole experience was awesome from beginning to end. Thanks y'all! read more

TERRIBLE Customer Service Made appointment to re-key multiple locks and got a typical 8a-12p window for the next day. (They said I'd be the first job of the day but that the exact time would depend on traffic.) Mr. Rekey also said I would receive a courtesy call 30 minutes before the technician's arrival. By 12:30p on the scheduled day of service, I HAD NOT RECEIVED AS MUCH AS A PHONE CALL, so I called Mr. Rekey myself. "Lena" (sp) got in touch with the technician who told her he was at a job, but could be at my place in 1 - 1.5 hrs (i.e., 2pm). I expressed my frustration with their operation and she said that the only options, as far as rectifying the situation, were for me to wait until 2pm or to reschedule. Lena said nothing could be done to make it right -- because "she couldn't go back in time" -- they could only move forward. Eventually, it came out that Lena didn't oversee the area but actually "Val". Of course, then Val gets on the phone (~1:10pm) and says he will call the technician and can get him to leave his other job and be at my place 'in a few minutes.' As you might imagine, the technician showed up after 25 minutes (1:40pm). He was friendly and was in/out in minutes. So, yes, the locks were changed quickly, but Mr. Rekey wasted my entire morning (and then some). I still can't understand what the delay was and, obviously, got no clear or sufficient explanation. I don't know if the number (512) 999-7411 goes to a Houston office or just a general dispatch, but I do know that AARON, LENA, VAL, and KIMBERLY (mgr.) dropped the ball in this case. I WILL NOT do business with Mr. Rekey again and, unless you have time to waste, recommend you don't either. read more

I have worked with the Mr Rekey team and appreciate the effort they put into providing quality service. Russell and his team are amazing and always put their clients first. Along with they are one of the few that support our local landlord associations. read more

There were 2 guys who came out in a nice, professional van. They were clean cut and not scary or threatening at all - which is important because it was just myself and my baby at home when they came to rekey my locks, and some places have scary or dirty looking people who come out for service calls. They were extremely polite and courteous and more than helpful even with a door I didn't have rekeyed! Pretty speedy and worth every dollar for their customer service. I cannot stress how polite and courteous they were! Amazing customer service and will definitely think of them or recommend them for future needs. I checked all keys on both sides of each deadbolt, and all of them worked perfectly. read more

Excellent and quick service! I scheduled an appointment and the tech was prompt and professional.

Just moved into a new home a couple weeks ago and had my house rekeyed on Tuesday. They showed up on time, were very polite (even though I was being annoying because I kept remembering several requests I had throughout the process rather than telling him everything upfront), and did a great job. read more

Mr. Rekey has always given great service but now it seems they have upped their customer service game as well! I cant remember having an easier experience than I did with cici. She sounded happy and was probably the least scripted sounding rep ever. She took care of my issue quickly. Well played Mr. Rekey, keep it up. read more

Norman did a great job. He even schooled us on reversing locks and was very efficient.

Norman was awesome and very quick. Also very polite!! A pleasure to work with. Would use Mr. Rekey again!

Great customer service! They called ahead of arriving and were able to get our job done ahead of schedule. We had to get 11 locks rekeyed on our new home and they were able to come out and get the job done quickly! Would definitely use them again! read more

Great company to work with. Real Property Management Houston has very strict requirements of their vendors and Mr. Rekey exceeds our expectations. Peter and Russell are great to work with!! read more

Norman did a great job. He was prompt and efficient. Thanks so much!!! Would definitely recommend.

Great experience with Edward and would definitely recommend!!! My original appointment was scheduled for Wednesday but I needed to reschedule and Edward was flexible with coming out to my house today. Huge life saver and excellent customer service!!!! He was very efficient and got the job done in a timely manner. He was very courteous and polite and the locks work even better now than they did before. read more

It is only once things don't perfectly that the flaws in a business come out. I used Mr. Rekey to do work at my rental properties.... in the past year, 9 properties at about $300.00+/property for rekeys, new locks, smoke detectors and peep holes. All was fine until our last job and there were two major issues... I'll focus on the last one... I called Mr. Rekey because of a beeping smoke detector that had just been installed. When in the house, the technician found that my husband had already replaced the battery in the smoke detector, since our tenant was about to move in. The technician then suggested that I give him work to do replacing a peep hole, because they were going to charge me 59.00 for a service call. What happened to the "warranty call"? I protested to him and in an email to the company, then WITHOUT authorization, Mr. Rekey immediately charged my credit card they have kept on file. This was no accident! In a follow up phone call, I was unable to resolve this issue even though the woman referred to the visit made as a "warranty call." Additionally, the previous incident was just way too bizarre to comprehend... the technician LOCKED ME OUT of my rental house and then denied it; because of the circumstance, there is not way this was accidental. Again, no resolution with Mr. Rekey, just denial. It was sweet knowing you, but you've lost my business Mr. Rekey! Sadly, I've referred you to several landlord friends. Beware! read more

Wonderful service and reasonable price!!! They were able to come out on the same day and had all three locks changed within about 30 minutes. Highly recommend! read more

Jesse came out to my place and rekeyed 4 deadbolts and changed out 2 door knobs. He was very courteous, professional and worked at a superman pace. All of the work was done in what seemed like less than 30 minutes. I wish I had more stars to give him he was the best locksmith I have ever dealt with. I personally have installed door knobs, deadbolts and doors themselves and understand the process, so his speed and attention to detail was well noted. Mr. ReKey has earned my future business!! read more

Amazing and Professional job was done at one of our stores!!!! They were quick and fast about getting the job and explain everything needing to be done to get the door working right away and also have the city approve. Thank you very much for your workers which were punctual and so patient!!!!! read more

Clyde was very quick, very professional and did a great job! A+++.

I scheduled re-key service through my home warranty.The technicians arrived on-time and worked efficiently. They re-keyed five locks with 30 minutes (and we got four keys per home warranty terms and condition). I would recommend Mr Rekey for any locksmith jobs. read more