Recently had a great experience with Karl from Rim & Tire Pro…read more I had 2 sets of 4 rims off snow tires from two old vehicles i recently sold. Had called around to a 12 different used tire places looking to trade them in for rims that would fit my new vehicle for my new snow tires. Some said they had to see the rims first, others weren't interested cause they said there was no interest in the sizes i had, and most didn't offer a trade in option. Karl was professional, knowledgeable and friendly. Provided new and used rim options, took every one of my half dozen phone calls (and the one i called after hours and didnt leave a message, HE even called me back), answered my millions of questions, and in the end took all 8 of my old rims and gave me a trade in credit for them. When i confirmed i was coming from Oakville to trade in my old rims, buy the new ones and have him install and balance the winter tires, but might be too close to his closing time, he said no problem. When i arrived, he took me right away. Told me on the phone it would be 1hr to 1.5hrs to complete and he had it done in 45mins. I felt like i got the run around from all the other places i called, or they make me feel like i was too much trouble to deal with. But Karl was helpful and got the job done without any attitude or head ache. I would use them again, and would definitely recommend to anyone in need of auto expertise!! :)

I only managed to book an appointment at Rim & Tire Pro after 4 hours of either being put on hold…read moreor being promised a call back. After finally getting through, I was given an appointment of 10am on a Saturday. The waiting room was absolutely frigid and quite uncomfortable, which wouldn't have been so terrible if I hadn't had to wait 2 hours past the scheduled appointment time before they finally began installing the new tires. It was at this point when the gentleman handling the transaction flatly refused to honour the terms and conditions set out on a couple of coupons we had purchased to use towards a new set of tires. Frustrated and tired of waiting, and now unable to purchase the tires with the assistance of our paid-for coupons, I had them replace my old tires and left. My suggestion to this business is not to put out paid-for coupons on deal sites which your employees will then turn around and refuse to accept. They've lost my business permanently. Edit: I've just noticed that a full year after my review, the owners have responded to this. Nowhere in the terms and conditions did it stipulate one coupon per customer, and the limit of coupons available to purchase per person/per transaction was two. That would lead any rational person to believe that they could buy -AND- use two. They changed the wording on the group coupon sales site and on the coupon itself AFTER my visit to stipulate the one per transaction rule. Sorry, but your business failed to make any restrictions known, and wasted a whole day of my time. I don't feel too upset that you also wasted your own labour, nor am I completely blown away by your ever so gracious gesture of taking your tires back off of my vehicle. You were slow to respond when I attempted to give you my business, and waited an entire year to respond to my complaint. Not impressed.