I would like to start by expressing how I would usually only leave reviews for positive reasons. The world can be a sad place that focuses heavily on the negative which is why having to leave a somewhat negative review saddens me greatly. However, I feel it is appropriate in this instance.
I have visited 'Much Ado Books' on a couple of occasions since discovering it last year. I enjoy the store, layout, vibe, people, and of course the well curated selection of books which I have purchased one or two of when visiting previously. I was looking forward to popping in on my way past after a dog walk. I left my partner and pup outside while I perused.
I entered the store and read the blurbs of a couple of titles. I took a photo of one title which I was going to send to my mum as I thought it might be a good gift for my dad (my mum was not present with me at the time).
Now I absolutely understand not photographing art and handmade works etc, and of course happy to be asked not to take photos of the books. Perhaps I should have asked prior to taking the photo, but it really didn't cross my mind in the moment and I could not see anywhere a sign that asked for no photos, just like the 'no dogs' sign.
My upset comes not from being asked not to take the photo, this is of course at the stores discretion but the manner in which I was addressed by the woman at the desk.
Initially telling me "We don't allow our customers to take photos of the books"
To which I responded "I'm really sorry, I wasn't aware, I was taking the photo to send..." and before I could finish my sentence, I was told verbatim "We expect our customers to be SMART enough to remember what books they want to purchase".
I am quite appalled by the attitude of this woman who should know better at her age. I am disgusted by how judgemental her words were and I was really quite taken aback by the insinuation that they only accept smart customers. Everyone starts somewhere, everyone has different abilities and book shops are not gatekept by academics, anyone can enjoy a book shop and reading a good book, you do not have to be 'smart' to do so. This comment shows a distinct lack of emotional intelligence and understanding of other people and the world we live in.
I am truly sad to say that I walked out after less than three minutes, and did not purchase anything, having been previously excited to do so. I also did not send the photos to my mum to see if she wanted me to purchase anything on her behalf either.
Please teach your staff some kindness and perhaps some training on general open mindedness. read more