I bought a few small rodents (gerbils and mice) from here as pets when I was in college and they…read moreall far outlived their life expectancy. I don't know if I'm just really good at taking care of rodents or if Petland just has the healthiest little animals, but I'm going to give Petland some of the credit in this regards. They have a bunch of helpful books on keeping all the animals they sell and their staff actually know what they're talking about when you ask them specific questions about your animal. There used to be a dude who I would see every time I went to this store and he always covered himself in Budgies and other birds. He was super weird.. I'm glad I don't see him there anymore. If I'm not mistaken, they also have an adoption center for animals from the SPCA. Adorable kittens and friendly pups.. you can play with them if you act like you're serious about adopting them. Pretty cool pet shop.

Very helpful staff. They set me up with everything I need for my new fish tank. Nice to see in this…read moreday and age.

Jim the owner is always a smiling face at the Kennel and always there to lend a helping hand if…read moreanyone needs it! Love the kennel and the staff that work it!

Staff always very nice and helpful. Great selection of cat food. Always have everything my cats needread more

Even though we live in the neighborhood, we would rather drive to the southside PetValu to receive…read morebetter, respectful service. The staff at the Timberlands location are generally friendly and helpful. However, we have had several negative encounters with the manager/owner here that have kept us away since. They do not seem at all interested in helping you out when you have questions and seem annoyed when you need assistance with anything. What really upset us though, was when we were purchasing reusable pee pads - we noted the quantity on the package stated '3 pads', but it was evident that one of the pads in the package was missing; this was also the last package left, so we couldn't just grab another one with the right quantity. We approached the staff at the front to request a discount/compensation, and understandably they needed approval from the manager/owner. The owner was quick to accuse us of stealing one of the pads, which was extremely upsetting and insulting - not representative of good customer service at all. Ultimately, after a lot of pack and forth, we finally did receive a discount for the product, but after receiving so many unfair, accusatory claims, we will never be returning.

If you are traveling far and do not have anyone in the area to grab your pet in town do not go…read morehere, they are not realiable. This company used to be called Doggies Doo and Kitties Too. The business was bought by a new owner who threw out blankets and items that were kept there for my dog without notifying anyone or asking it we wanted it back awhile ago so I stayed away from the place because of that. Then they moved and changed their name, I thought they would be worth another shot. They switched names, they are now called The Spoiled Pet. I dropped my dog off because I was working out of town. My dog had a hot spot on her paw she had seen a vet and was given instructions how to care for the spot. I advised the lady when I dropped her off and all was fine at that time. There was no further concern and they took my pet for care on Friday. I received a call Monday to come pick up my dog because they didn't want to watch her because of the spot. The lady said and I quote "come get your dog now" very rudely too. My dog has been in at least 10 different daycares for the past 5 years with zero proble. The spot was minor and managable and not contagious. They also said they had her in overflow. I dont think they should charge full price to lock your dog in a cage! I had to pay for someone to travel to get my dog that day and make other arrangement while I was out of town. This cost me money and unnecessary stress... The reason we drop pets off for boarding is usually because we are away. If they were not able to manage something small I have no faith in the establishment anymore. I will never book this place again and do not recommend using them

We went here to use the dog wash and were very pleased. They stock the large wash area with…read moreaprons, towels, a variety of shampoos, and two blowers to blow your pup(s) dry. The basins were large enough for all 3 of our terriers to fit in one with room to spare, a long shower hose and gentle spray.They even leavek a bag of dog treats, and such friendly, helpful employees are so refreshing to find!

Came in here right after bringing home our puppy and had a very positive experience. There was only…read moreone staff working and they were extremely helpful providing us guidance and recommendations on products. We also received a new pet owner's guide which came with many useful coupons, including ones for a free bag of dog food, free name tag and free dog wash. Since then, we have brought our puppy back multiple times for their bath service. Most employees here have been very friendly and pleasant, but I am deducting a star because I have had some negative interactions with the staff, including one that didn't know how to apply the coupon I recieved from this very store and rejecting it's use. Overall though, it's a great store with (mostly) helpful staff. Their dog wash is super convenient and worth it for $10.

We order pet food from FetchHaus and - in this area - they are best we've used in Red Deer…read more Delivery is quick, prices are good, service is responsive (I'm talking about when I write a quick email, they get back to me quickly) and things never get weird (no mistakes, no odd interactions). My wife and I are now faithful customers.

I brought my Yorkie in to be groomed. Later that day her eye and cheek started to swell. We took…read moreher to the vet and was told it looked like she cut and it got infected. I called and talked to the owner, but she would not take any responsibility what so ever. Terrible and unprofessional place.

Very disappointed with PetSmart. I had a 10:30 appointment for my dogs grooming this morning,…read moreFriday, July 4th. I had booked the appointment online and worried if it did include everything I wanted. So I phoned PetSmart a few days ago asking if my appointment would include trimming the hair on my dogs back end. I was told it did and to just tell the girls what I wanted. I get to the appointment this morning, tell the girls what I want and they tell me they can't do that. Trimming her back end would mean a haircut and that wasn't included in my appointment. I will never go back to Pet Smart again!

My wife and I use to access PetSmart for their dog food and grooming services but as their prices…read morebegan to rise our purchases began to decline. The only thing we continued to access was nail clipping and grinding. Today I took our family dog in for his quarterly nail clip & grind and I was surprised that the total came to almost $27. This service literally takes between 5 and 10 minutes to complete. I shared my disappointment with an employee and she replied in a whisper "I can't afford to bring my dog here." I can't say enough about the friendly and helpful staff, they truly are great, but It would seem that the corporate greed is alive a well. Needless to say,...we won't be back. Bye PetSmart,...not "buy". Update! I just discovered that Pet Planet clips dog nails for $5.00,... take that Pet Stupid!