Very nice staff. They had exactly what we needed but prices are high…read more The are well stocked with mowers and all type of lawn equipment inside and outside

I purchased a Gravely ZT60 HD from Choo Choo years ago. I have always performed the maintenance…read moremyself so the purchase of equipment has been my only experience with Choo Choo. My experience wasn't overly positive but definitely not negative so I always recommended them when anyone asked about a mower shop. In fact, my son just recently purchased all of his equipment from Choo Choo. Approximately $12,000. I recently took my Gravely in for service and while I was there decided to treat myself to a new suspension seat that was on sale. I asked if they gave a first responder discount and was told "yes. We can take an additional 5% off. When I went to pick up the mower, the service guy said that they made a mistake and couldn't give the discount on a sale item. He said, but we didn't charge you for installation of the seat. When I got home and was reviewing my receipt, I noticed they did in fact charge for the installation. When I began mowing, I could smell burning rubber and smoke was rolling out from my deck. They routed the PTO belt wrong and it was up against a bolt. It was shredded. I made a trip to Choo Choo and asked to speak with the manager. I voiced my complaints and was given a new belt for me to install. This is what I paid them to do. I was told the owner would call me Monday to make it right. After fixing their mistake I was finally able to mow. However, I was smelling a strong odor of gasoline. I raised the seat to find my pickup tube was partially broke and hanging out of the tank. This was caused by the new seat bouncing against it. So I have another issue to fix after letting them touch my mower. I'm still waiting on that phone call from the owner. I do not recommend this company as they where dishonest and incompetent. Anyone can sell equipment. It's the service after the sale that matters.