I bought a Mulberry bag more than 10 years ago and unfortunately some of the hardware on it broke so I took it in for repair.
The ladies in the store were super friendly, even though my bag was quite old and not very well maintained. They send the bag off for repair to England and called me several times to update me on the progress. I especially liked the fact that the Mulberry store called me to ask if I was ok with the proposed repair and the associated cost after evaluation by their English colleagues.
When the bag was ready I was happy to pick it up in better state than it was before, the repair was done in an immaculate way and again the staff was super friendly and I was happy to note that they didn't push me to buy something else.
Overall an A+ experience with Mulberry. read more