I do my supermarket shopping in my borough and shop at this Horti Fruti, Zona Sul, and Pão de…read moreAçúcar all on the same street and meters from each other. It takes me less than ten minutes to walk from my residence to all three of these markets. I visited this HF on 20/09 and purchased vegetables and fruit that barely filled one transport box. I paid for delivery service and there were no other delivery orders in line in front of mine. The delivery took over three hours. Since the store's phone number is not shown on the cashier's receipt, I had to go to a computer, contact the supermarket chain's SAC number and call them. They sent me to another website where I could find the WhatsApp number for the store. What do people do that do not have Internet access to contact the supermarket chain's toll-free number? I had to call the store three times and suddenly after the third call, the delivery finally arrived at my residence. I immediately sent an e-mail to the chain's SAC department communicating my lack of satisfaction. The following morning I received a phone call from one of the store managers (Elissandro) and the next day from another manager (Alan). Today 22/09 I went to the store and met with Elissandro we had a nice chat and he promised to correct the problem. I then purchased almost R$300,00 in beer and placed an order for more beer that the store will deliver tomorrow and he promised not to even charge the delivery fee tomorrow. He dropped everything that he was doing to take care of my requests. I am grateful and truly commend the Horti Fruti organization for the attention granted to me by Elissandro and Alan. I do my supermarket shopping in my borough and shop at this Horti Fruti, Zona Sul, and Pão de Açúcar all on the same street and meters from each other. It takes me less than ten minutes to walk from my residence to all three of these markets. I visited this HF on 20/09 and purchased vegetables and fruit that barely filled one transport box. I paid for delivery service and there were no other delivery orders in line in front of mine. The delivery took over three hours. Since the store's phone number is not shown on the cashier's receipt, I had to go to a computer, contact the supermarket chain's SAC number and call them. They sent me to another website where I could find the WhatsApp number for the store. What do people do that do not have Internet access to contact the supermarket chain's toll-free number? I had to call the store three times and suddenly after the third call, the delivery finally arrived at my residence. I immediately sent an e-mail to the chain's SAC department communicating my lack of satisfaction. The following morning I received a phone call from one of the store managers (Elissandro) and the next day from another manager (Alan). Today 22/09 I went to the store and met with Elissandro we had a nice chat and he promised to correct the problem. I then purchased almost R$300,00 in beer and placed an order for more beer that the store will deliver tomorrow and he promised not to even charge the delivery fee tomorrow. He dropped everything that he was doing to take care of my requests. I am grateful and truly commend the Horti Fruti organization for the attention granted to me by Elissandro and Alan. ********************************** Faço minhas compras no supermercados do meu bairro e compro nesse Horti Fruti, Zona Sul e Pão de Açúcar todos na mesma rua e a metros um do outro. Levo menos de dez minutos para caminhar da minha residência até esses três mercados. Visitei este HF no dia 20/09 e comprei legumes e frutas que mal enchiam uma caixa de transporte. Paguei pelo serviço de entrega e não havia outros pedidos de entrega na fila na frente do meu. A entrega demorou mais de três horas. Como o telefone da loja não aparece no recibo do caixa, tive que ir a um computador, entrar em contato com o número do SAC da rede de supermercados e ligar para eles. Eles me enviaram para outro site onde eu poderia encontrar o número do WhatsApp da loja. O que fazem as pessoas que não têm acesso à Internet para entrar em contato com o número gratuito da rede de supermercados? Tive que ligar três vezes para a loja e de repente após a terceira ligação, a entrega finalmente chegou na minha residência. Imediatamente enviei um e-mail ao departamento de SAC da rede comunicando minha insatisfação. Na manhã seguinte recebi um telefonema de um dos gerentes da loja (Elisandro) e no dia seguinte de outro gerente (Alan). Hoje 22/09 fui até a loja e encontrei com Elissandro batemos um papo bacana e ele prometeu corrigir o problema. Comprei então quase R$300,00 em cerveja e fiz um pedido de mais cerveja que a loja entregará amanhã e ele prometeu não cobrar nem a taxa de entrega amanhã. Ele largou tudo o que estava fazendo para atender meus pedidos. Agradeço e parabenizo sinceramente a organização Horti Fruti pela atenção dispensada a mim por Elisandro e Alan.