I brought my daughters wedding dress to be cleaned and I when I went to pick it up, they had my name on a pink costume dress and still cannot locate my daughters wedding dress! The dress was sent out to the main Beaumont location to be cleaned. They are acting extremely nonchalant about it and they are about to realize you don't misplace something like a wedding dress. We are not upset with the lady at the Mid County location. She was very nice and knows this a huge problem. The blame is with the main Beaumont location. read more

Lost one of my items and gave me someone's else's plants... and still over charged us. Did not offer a return or anything.

Great service and loved same day delivery. Lady at front was super helpful and quality of clothes are great.

Seriously over priced, and they take entirely too long to get your stuff back to you. I had to wait 5 days to get my comforter washed and it ended up being $37.00. I could have just bought a new comforter. read more

These people should be ashamed of themselves! I guess now I know why their prices aren't posted in plain view. I just picked up 10 pieces I needed cleaned after a cruise: 2 men's pants, 3 dress shirts, 1 ladies top, & 4 dresses. $95. The dress that has a few beads along the top I had to sign a release for in case anything happened to it the cleaners wouldn't be responsible THEN I was charged $29 to clean it. A single dress!!!! I asked the sales lady what the per piece prices are. She said men's shirts START at $5.85 each. Pants are $5.95 each. Plain dresses START at $11.49 each. Anything silk or rayon that has to be dry cleaned (at the dry cleaners, go figure) add another $1.85 more per piece. I asked what these people are even thinking charging such ridiculous prices and the response absolutely floored me: "They tell us there's no competition here so we can charge what we want." This is insane. When we lived here 5 years ago I don't recall EVER paying this much for dry cleaning. In case you don't know, at a normal, good quality dry cleaners a men's shirt costs $1.99 each and there's NO upcharge for if it has to be dry cleaned vs. laundered. The dress that cost me $29 today has never cost me more than $15 and that was onboard a cruise ship with same day service. A reputable dry cleaner doesn't rape their customers because they can...and typically anything dropped before 8 am is ready for pickup after 5 the same day without a surcharge. That's STANDARD. Munro's is not an industry standard and, frankly, should be ashamed. When I need my dry cleaning done again I'll go elsewhere. If you like paying more than double for less than standard service, Munro's will gladly take your money. Because they can. read more

What a bunch of thieves!!!! They charge $14 for a plain cotton sun dress and $6-7 for a pair of cotton shorts! I've lived in cities (Houston and Los Angeles) and have never had to pay this much for dry cleaning. Never going here again. read more

Way too pricey. $5.85 + tax for Starched jeans?? $23.40 for 4 pair. Not DC, just starched laundry. Not to mention a few lost items - never found over the last few years. It's a "no" for me. read more