1. Murray Securus

    1. Murray Securus

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    Lancaster, PA

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    Murray Securus

    2.0 (3 reviews)
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    PA Health Advocates

    PA Health Advocates

    (1 review)

    Don't waste your time with these folks. I engaged with them to help me get my Medicare policies in…read moreplace during my initial enrollment period. They sent me an email to schedule a meeting, when we would presumably be able to accomplish this. PA Health Advocates expressed a preference to do this with a phone call. I had already spent a couple hours with SHIP volunteers, plus multiple phone calls with Social Security, Medicare, PACE and the PA HHS office. I had a preference for a face-to-face meeting, where I believed it would be easier to simply show them the paperwork I had, and they could do the same. If you're 65 and sorting through Medicare for the first time, you know how many steps are involved, and how these can be confusing at times. I continued to ask questions via email, believing this would help me be better prepared for the scheduled meeting. I spoke with one of their brokers by phone prior to any meetings. Three days before my first meeting with them, they canceled the meeting and told me to find somebody else to work with on this. To be clear, I had not yet had any meetings with PA Health Advocates -- I exchanged emails with questions, and spoke to them once by phone (they called me for a preliminary contact). I responded by asking them not to cancel my only meeting with them, but they have ghosted me since doing that. After I posted a review via Google, PA Health Advocates responded to my (negative) review. They accused me of avoiding their meetings, which is not true. They canceled the only meeting before it could occur. They accused me of being "contentious." I asked questions, and that apparently offended them. These were not tough questions, and were not meant to be abrasive in any way. Still, they apparently took offense, and rather than addressing that issue directly, they bailed on me. Finally, Josh (apparently the owner or manager of this office) said he had advised his broker to sever ties with me "out of protecting their time" so that they could deal with other clients. Presumably these were clients with few questions who could be dispatched quickly, which improves the bottom line for both PA Health Advocates and its brokers. As always, it came down to money. I had too many questions, and the possibility that I might qualify for "extra help" via PA HHS might also require a little time to ensure smooth coordination. By its own admission, PA Health Advocates seems to be looking only for easy, fast interactions that will enable it to load up more reimbursements per hour for its services. If you have any questions, if you already know how to spell "Medicare," don't bother with PA Health Advocates. They don't want you. They want clients who will sign anything with no questions asked. I am not that kind of person, so I was culled from their schedule.

    Murray Securus - insurance - Updated July 2026

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