Fantastic service! Nothing was too much trouble for the sales person, I never once felt pressured…read moreinto buying a car and all my worries & concerns were answered openly and honest by them. Would definitely recommend

Poor workmanship. They will fleece you at every opportunity possible. Not reliable.read more

An excellent and friendly family garage. The service is brilliant and they give honest advice…read more Thoroughly recommended

Excellent customer service, you are free to browse without being pestered. The cars are all priced…read moreto monthly costs so it is easy to see what you can afford. I found the buying process with Josh easy and hassle free. They even delivered the car for me once it had a new mot on it. All staff are friendly and helpful including the garage staff. Would definitely recommend them to family and friends.

Mr Stewart McMinn - Plympton Car Center You sold me a Lemon…read moreAnd your team are now giving me the run around on repairs / refund. Is this how you want to treat your customers? In January 2022 my daughter purchased a low mileage Toyota from you and invested in the warranty package on the advice of the sales manager who stated sincerely that "if anything goes wrong we will handle it" Since then however we've had problems. The vehicle filled with water the first time it rained. Your service team couldn't find a leak and suggested I left a window open ? Multiple attempts to rectify this problem still haven't cured it. Other people tell me the door doesn't fit properly and question whether the vehicle was in an accident and improperly repaired. That issue is ongoing. No accidents were recorded on the vehicle history when I purchased it. More problematic however is the issue that started in March. The transmission overheat warning light indicating a problem with the transmission. (more on this below) Your sales manager (Neil) offered to process a refund / replacement on this vehicle on Monday April 11th 2022. I checked in with him, and have been informed that he is no longer employed. Did he really leave within 24 hours of my conversation ? Regardless, I am starting the conversation fresh with you. As the owner of the business I assume you aren't leaving any time soon. Transmission problem. Your service center have been looking at the transmission problem. In a follow up call from another sales person i was told that they couldn't find a problem. The sales manager suggested that I may have been riding the clutch or that the small engine of the car couldn't cope with hills and motorway traffic ? The car is automatic. So this leads me to believe that : A, The Service team never looked a the car. B. The sales manager who called me to report their "findings" was misled, or straight out lied to. C, The sales manager isn't aware that my vehicle, being automatic doesn't have a clutch pedal for me to ride. D, The sales and service team at Plympton Car Center, having sold me a vehicle and a warranty are now uninterested in upholding any part of their obligations to service the relationship. I want a refund. I no longer have any faith in your company or the team that handles post sales support.

Total cowboys have done dodgy work leading me to have to go back at least twice and they still…read morecouldn't get the job right plus they charged for parts they didn't provide,they cost me hundreds and it still isn't right and they take forever.

Great value garage, with friendly helpfull staff. NOT a rip…read moreof like some of the local garages. Really helpfull, will explain the faults with your car before work is done. 10/10

Well trained staff, although not the cheapest. They do a good job but their time management is not…read morethe best. They stock a large variety of tyres.

I am delighted to have received delivery of my Ford Mustang purchased from Castle Motors…read more The entire buying process has been very professional, efficient and seamless from start to finish and it has been a pleasure dealing with the owner/director of Castle Motors, Dale Flood. As I live around 300 miles away and unable to make the trip to view the car in person, this wasn't an issue due to Dale providing photos, videos and answers to the very many questions that I had. My expectations were fulfilled upon receiving the car and seeing it for the first time in the flesh. It truly is immaculate, even having been driven all that way. The delivery service has been faultless. I was kept informed of who was making the delivery and when and given an ETA on the day. On reflection, I had been a little uneasy about buying a car without seeing it in person but there was no need at all. Thanks to Castle Motors, my remote car buying experience has been refreshing and indeed a great pleasure. Highly recommended for prestige, high quality cars and customer service.

Castle Motors talk a good service - their salesman, Christopher, makes all the right noises when…read morepromising dedicated aftersales service to sort out any snags. I gave up half a day to take my (expensive) car back to eliminate a constant annoying squeak in the boot. After hearing their Service Director telling the technician, "we're not going to waste our time sorting out rattles and squeaks", I drove the car home with a severely overtightened boot door, the squeak persisting. A call to Christopher had him promising to sort it out. A week later, I had heard nothing back. So, I have adjusted the boot door back to normal tolerances and had the squeak sorted out by another dealer. It took them 5 minutes to diagnose it in a completely different part of the boot. Conclusion - Castle Motors look like an upmarket outfit, but underneath they're fully signed up with the Cornish "Keep It Crap" Brigade.

Had issues with our Landrover Freelander whilst on holiday last week…read more This garage was recommended to us by Hillhead Caravan site and it turned out to be a great recommendation. They gave us a courtesy car, diagnosed the issue and sorted it all out at short notice before our trip home. Prices were good and sound advice given. 10 out if 10. I would highly recommend. Paul Feavyour of Shropshire

Helpful staff, very professional, reliable and friendly. They always offer good advice, try to get…read morecheapest parts possible. I felt I can trust them with my car, even though I know nothing about cars! Service and labour prices are average but they will shop around for parts to make the total price lower than other garages in the area.

I have a Mini Cooper, I always have it serviced or repaired at a Mini dealership. A warning light…read morecame on my dashboard (engine overheating light) so first thing I thought was to take it to Mini to get checked out. It took 2 days for ME to chase them up wanting to know what was wrong with my car as nobody had got back to me or given me an update. So they came back to me and diagnosed the car to have the head gasket blown and quoted me £2100. I am in the Royal Navy and just coming back from a 4 month deployment away from my family and friends, all I wanted to do was go home and see them, but was unable to do this. I then got the train home (I live in Sheffield) costing me £210 needing time to think what I was going to do about my car, whether to sell it or repair it. Ocean Mini even tried to sell me a new car! After sleeping on this I decided to get it fixed and got quotes from other car garages in the Plymouth area and it was coming out roughly around £1000. So then I took it to Quick Fit and within less than 24 hours they got back to me saying the head gasket HASNT BLOWN, it was just a faulty engine temperature sensor and a few seals had gone, only costing me £195! Since having my car repaired I have done over 700 miles and its been 4 weeks since Ocean Mini diagnosed it to have the head gasket gone and there still no warning lights on the dashboard, THE CAR IS RUNNING FINE. When I collected the car from Ocean Mini they had the cheek to charge me £100 for what work exactly? All they have done is cost me time, money and stress. The guys at Ocean Mini either can't do there job correctly or tried to rip me off.

Really good service once again from BMW, customer service is second to none. Each and every staff…read moremember polite and helpful. This garage is of reasonable size plenty of cars new and seconded hand, the same for bikes to. A quick diagnosis for my car and in to the garage for repair with out any booking required. All the parts available with no waiting time. Every thing was explained on what was found, needed price etc. They have a small cafe upstairs which has complimentary hot drinks. I had two drinks and even came with a small biscuit, nice touch. I'm sure this is to soften the blow of what is about to leave the bank account. After payment of the work being carried out and a not so agreed with price lol I guess I leave a happy customer to some extent. BMW here have lived up to there expectations.