Went in and was over charged for a item ticketed as one price. All the items were ticketed the…read moresame. The counter person knew without looking that the item saxophone reeds were more than advertised. They were an additional $6. No explanation or offer to honor the price on the item.

Jim at middlesex music was amazing!!! I came here yesterday…read moreto get a music book for my 5th grader. Jim knew I was going to need to rent a snare drum kit for him but I was unsure of it so I left without it . he jokingly said see you tomorrow. well guess what he was right! I went back today to get the snare drum kit that my son conveniently forgot to tell me I needed . Jim set me up with everything I needed we had a quick laugh and I was on my way . Thank you for the awesome customer service

Great experience purchasing my next piano thru Caruso Piano Gallery in New London, CT I could not…read morefind what I was looking for locally, so I began my online research and found it at Caruso. For the first time in my life I would consider purchasing a refurbished 1974 Yamaha 48" U1 Black Satin piano 1900 miles away. WOW. I wasn't sure I could do this, but proceeded after reading many great reviews and the four star reconditioning service with 21 point certification offered by Caruso. This included full cabinet restoration as well in black satin. And, after visiting with Richard Caruso thru phone calls and emails, I was sent a video demonstration made by one of their pianist of two I could choose from. I also chose the Piano Life Saver (humidity control) system to be installed by Caruso as well. So, my choice was made, the LS system installed and piano prepped for shipping. Thus, we started the process of long-haul from New London, CT to Denver, CO. After a delay in trucking service availability from New London to its first destination in Kentucky, the Caruso company decided to deliver a load there themselves. Once in Kentucky, my piano was in storage for a short while before it began its journey to Denver. Once in Denver, Caruso suggested delivery to my city of Colorado Springs using Keyboard Carriers. Working with Brittany Caruso, the whole process was flawless. My piano arrived at Keyboard Carriers in perfect condition and after a short wait they were able to deliver to my home. This was an experience that I would do again and I highly recommend working with the Caruso family. Thank you, CPG! My journey began on June 6, 2022 with delivery to my home on August 2, 2022 (not bad at all for a Summer delivery with long-haul shortages) Photos of my new beauty are below.

Purchasing a piano is, for most people, a once in a lifetime occurrence. So it becomes even more…read moreimportant that the store that you make this buying decision meets all of your needs- an adequate inventory of a variety of pianos, knowledgeable and professional sales staff, and a reputation for years of quality sales and service. Caruso's Piano Gallery meets all of the above criteria! Caruso's has a nice inventory of pianos, both uprights and grands. And most major brands are represented- Steinway, Yamaha, Bosendorfer, Baldwin, etc. They have both new and pre-owned models. The showroom is nicely laid out, and encourages you to sit down and try the pianos out. The sales people are attentive but not intrusive- if you ask for assistance they are more than happy to help, but if you wish to be left alone to experiment, they are just as glad to do that also. They are knowledgeable on the idiosyncrasies of the piano brands, but encourage you to decide which piano suits your taste the best. Pricing is competitive- in fact, it appears that their prices are better than some other stores. They offer financing and flexible payment options. Local delivery is included in the price, and delivery can be scheduled for as little as a few days out. I highly recommend Caruso's if you are looking for a piano. You can be assured that you will receive great service, as well as a great piano!

Excellent, kind and knowledgeable service. Needed a quick fix for a guitar and they were generous…read morewith their time and talent to help us out. Wonderful place!

I'll never forget the incredible experience I had at this wonderful store almost 3 years ago…read more It was 2020. The pandemic had just started a few months before and was still affecting daily life. During this time, when the anxiety and stress took hold I found the only thing that soothed me was music. As I realized that, I also realized how much I missed playing guitar. I had played when I was younger but gave it up and sadly moved onto other things and sold my guitars. I knew I wanted to buy another one and get back into playing again. One day in August, my mom and I were taking a Sunday drive around Mystic and decided to drive through a side road to avoid the tourist traffic on the main road. As we neared the end of the road, I noticed a building with a sign that said "Alpha Audio Works, Quality Musical Instruments". They probably sell guitars I thought. My mom also noticed the store and asked if I wanted to check it out. I said yes and we parked right in front of the store. It seemed a little dark inside and since alot of businesses were closed due to the pandemic, we thought maybe the store might be closed. I got out of the car to see if the door was open and it was locked. Dissapointed, I walked back to the car. Just as I got in and my mom was about to back out of the parking lot, we both noticed someone from inside open the door. It turns out that the right door was locked but the left one was open and luckily the owner was looking outside and noticed that we wanted to go in. We got out and he kindly introduced himself as the owner and welcomed us in. As I entered, I was so happy to see all of the beautiful guitars and basses on display. The owner Jim asked me some questions about what I was looking to buy and what kind of music I liked. He let me sit and try out a few guitars and let me plug into an amp. After awhile I picked out what I wanted and he let me put it on hold. I later realized that the guitar I picked was way too heavy and I went back a few days after and switched it out for a used black Squier strat that came with a small amp. It was only $150 altogether which was an amazing deal. Due to the pandemic, money was tight so I was elated that I would be able to get both a guitar AND an amp for under $200. I was so happy the day I took my beautiful guitar home and it has been my beauty ever since. I sadly haven't been back in over 2 years but I hope to go back at some point. The kind of customer service that Jim gave me that day was really special and I'll forever be grateful to him for giving me such a sweet deal and taking the time to let me try out so many guitars. Check this place out if you're looking to buy a guitar, bass, amp, drums, accessories for each of the mentioned instruments or audio equipment. They are very kind and knowledgeable and will take the time to help you out and answer all your questions. Thank you again Jim and Randy for my guitar and amp and for all the advice and help!

Teachers LaLa and ChiChi are so talented and engaging! Our toddler looks forward to her class every…read moreweek and now our infant is joining her. Such a warm, friendly environment. We will be back for more sessions!

From the owner: Families are making Music Together® all around the world. All children are musical. Come sing,…read moredance and play with us. We offer classes in Clinton, Guilford, Glastonbury and Newington. Set up a free demo today. What is a Music Together Class? A community of families sharing songs, instrument play, and movement activities in a relaxed and playful setting. Music learned through developmentally appropriate activities that respect the unique learning sytles of very young children. Infants, toddlers, and preschoolers participating at their own levels in family-style classes of mixed ages. Parents and caregivers contributing to the enrichment of their child's music environment--regardless of their own musical abilities. 45 minutes of PURE FUN with your child every week!

Tom was so prompt getting back to me right away and recommending Greg Cole to do the timing as I…read morethought I needed a big repair done from a recent move before I had the piano tuned. Greg was also prompt-fit me right into his schedule and even showed up early at my request. He quickly and easily fixed what I feared would be a big job and then expertly tuned the piano back to perfect pitch!

The best. Tom is not only an excellent tuner - highly skilled, precise, thorough, and efficient -…read morebut also deeply knowledgeable about piano mechanics, construction, and history. I greatly enjoyed our conversation as he set to work. He completed his standard twice-over tuning in good time. Our piano sounds better than ever.

What a wonderful experience having Dennis as our wedding DJ! Dennis was so friendly, professional,…read moreand affordable!! Our wedding planning was not easy since we had two different ceremonies of 20-40 min each including a blend of Moroccan and American traditions and a 20 min intermittence where we decided to play Moroccan instrumental music. Dennis was very easy to work with during the whole planning process! Here are a few things that I really appreciated: - After meeting with Dennis on Zoom a few times and talking about our music preferences, not only he sent us a detailed sequence of events with the corresponding songs to make sure we were on the same page, but he also did not mind making a few changes to the playlist the last week before the wedding. - Dennis was glad to provide guitar and music stands when I suggested to play a guitar song for my bride. He also helped me tune my guitar when I was busy on the wedding day. - Dennis is an expert not only in music but also in lights! The playlist that he crafted based on the few song ideas we shared and his music/light show kept the dance floor crowded all the night! He also surprised us during dinner with a few songs about Casablanca and Marrakech which perfectly matched our Moroccan wedding theme. His devotion to his job is just inspiring! - Dennis is flexible! Since everyone was enjoying their time, we decided to extend his contract for a few hours, which he did not mind. We had multiple friends tell us our wedding was one of the best the've ever been to and Dennis was definitely a huge part of that. We highly recommend him!

Dennis was a fantastic DJ for our wedding. We were looking for a guy who was experienced,…read moredependable, and down-to-earth, and this describes Dennis to a T. From my first interview with him over the phone, I could tell he knew what he was doing. We were clear that we wanted someone who wouldn't be your stereotypical DJ personality, and true to form, Dennis handled everything professionally and flawlessly. He met us prior to the wedding ready to help us with suggestions from all the weddings he has done. On our wedding day, he showed up early, had all of his equipment set up and ready to go without a hitch, handled all the intros smoothly, played all the songs on my list, and threw in some extra songs as well that fit the mood. He even threw in free uplighting as a gift, and his rate was very reasonable for the amount of work he put into making our reception special. I wanted my wedding reception to be the ultimate dance party, and thanks to Dennis, it was better than we dreamed. I've had so many compliments after regarding our DJ and music, and we really owe the success of the night to Dennis. I highly recommend Nardella's Music Company for any of your DJ needs!