Brought my daughter in as a walk-in because she started having ear pain and we were seen without hesitation. Having a provider who is able to see patients in the evenings is AMAZING! The M.A. even made this for her because she was crying The provider was great! Definitely coming back! read more

My Dr Now - Clinic - Family Practice Near Me - Laveen Village, Arizona

Extremely disappointed with the service here. The wait times are absurdly long, and the front desk staff makes the experience even worse. They act like helping you is a massive favor, greeting patients with bitter attitudes and zero empathy. Absolutely terrible customer service. read more

The receptionist here is no help at all. Gave me attitude when I asked how much longer before my turn and got 2 people who walked in after me to go in before me even though I had an appointment. read more

My Dr Now - Family Practice Near Me - Laveen Village, Arizona

receptionist is very rude! has a nasty attitude when I walked in instead of speaking to me directly she yells across the whole damn building asking why am I there she's unprofessional !!!!! read more

I've been dealing with itchy bug bites from our camping trip and decided to finally get them checked out. I was greeted by the receptionist who was sweet. No one was in the waiting room and all the paper work was done by using the link they texted me with. There was a lot of questions and surveys to complete in order to check in so beware of that. Without insurance I paid $99 to be seen. The nurse practitioner listened to all my complaints. Overall, everyone was friendly and helpful! read more

My Dr Now - Family Practice Near Me - Laveen Village, Arizona

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DON'T GO HERE I promise it's a waste of money I pad 100 just for them to not even check up on me or anything also they'er attitude was horrible. I got laughed because I search up what can be the case of wha was happening to me read more

I've been coming to this location for years but their customer service this time around was really disappointing. I went in for an annual physical and they let me know that I would get my results in about a week. I missed the call and the person leaving the voicemail, Heather, did not even know the call back number. In the voicemail, there were long pauses after each attempt at the number and I could hear her searching through papers for the number. I called about 10 mins after I received the call and the person I spoke to could not find what the information was so she said I should be good to go. The next day, I got another voicemail stating they needed to provide information so I called back and was told that I needed to schedule an appointment so they can give me my results. The day of my appointment comes and I get there 15 mins early and was required to pay a copayment which I asked why I had to if I was just there to get my results and the receptionist stated it was because they were going to "see me". After waiting for about 30 mins, they take me back to my room. I wait some more and the doctor sees me for a max of 5 minutes, gives me my results and said I was good to go. It was just a big waste of my time and money when they could have just told me everything over the phone. read more

At first I really liked the experience here but today speaking with Lupe in the billing department was horrible!! I am out of bp medication called for a refill they stated I needed and appointment the set me up with a video appointment. I e check in and it needed my co pay I pay and it removed from my account but it would not let me log on. I call the office 4-5 times and I will assume it was disconnected. Finally Lupe from billing gets on and states I owe a bill as if I was running. It was supposed to be taken out of my account plus I have insurance. But I really need my meds. She then states well they can't take your bp over video so rude and uncaring in the medical field!! I get it if you feel I owe we can work it out but I need to get my medicine which is priority. That's like going to the emergency and they say no we can't see you. I have insurance. I asked if I can file for a complaint and she said yes on the app. As I was in the process of writing and uploaded pictures of my account reflecting the payment made an error code stating my account was disabled and removed then a text saying I no longer had access!! That is so unprofessional!! All my test results a my prescriptions mamagram, cardio test everything I have no access to!! Is she even allowed to do that? And she has access to all my personal information and documents. Unhinged people should not work in helping fields!!! Now my bp is really high having to deal with that type of behavior. read more

My Dr Now - Family Practice Near Me - Laveen Village, Arizona

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The worst service the manager lies the is going to coll me for two weeks. Never have a answer. read more

Service and care are low average. Wouldn'tr recommend as a PCP maybe as an in urgent care. My daughter was seen there and they pretty much ignored concerns or questions. read more

Took a while to see me just to be told to make an appointment somewhere else................... They could have called and told me over the phone but I guess they had to waste my gas and time just to be told that read more

I was not excited when my neurologist told me it would be 75 for them to complete FMLA paperwork. I called my doctor now, who had done the original nurerology referral, and was able to get an appointment same day and for only 25.00 (!!!). I make a quick and easy synopsis of my issues, gather up my PT appointments, OT, carpal tunnel, my tests and scans. Once I'm in the room, Solanch Tangap comes in and asks how much FMLA I want. I was baffled, no one who filled it out before has ever asked me that. The professional is supposed to make that determination. She went on, "once a week? Twice a week? Every day?" I didn't know how to answer. I can have flare ups/appointments/problems every day, some putting me out for half an hour and some lasting days. I showed her my paperwork, all the items she needed to fill out the FLMA paperwork. She took the first page of PT appointments and told me to keep the rest. When she asked if there was anything else, I asked for a flu shot, a prescription to provide my employer for an ergonomic workstation assessment, and a note to wear supportive shoes for my back issues. I was told that they would do the paperwork and the shot. They would not help with the ergonomics recommendation or the shoe waiver. She said didn't have the time to write my paperwork plus two additional prescriptions and log it all. I told her that was ridiculous. I didn't really feel like a good bedside manner was presented. When the paperwork was handed over, not even all the questions/spaces has writing. It didn't list my reasons I would take FMLA (Specific issues have to be defined, if they aren't defined and I need to use leave, my employer could (will) deny it.) I sent it back. She made the front desk person go back and forth to ask me when my condition started, which she would have known if she looked at my records She filled out more. Sent it back. I reviewed it. The questions weren't answered fully. I refused to pay for it. It would have been immediately rejected by my employer as incomplete anyway. What a colossal waste of time and terrible experience. Upsides: every other person in that office was pleasant and professional, and my flu shot didn't hurt. read more

My Dr Now - Solanch Tangap's My. Dr Now business Card. - Family Practice Near Me - Laveen Village, Arizona

I visited on 4/25/22 for the complaint of a swollen tonsil. The PA came in, took a quick look in my throat and said I had an absess. Never asked the question as if it was painful. Gave me a script for antibiotic and medrol dose pack. The exam took about 5 minutes. Before I finished the meds. I realized I was not improving and went to a ENT. Long story short I ended up with the diagnosis of tonsil cancer with Lymphoma. Now on my 3rd round of chemotherapy. I am also frustrated with the fact that they charged me for a Depression Screen and a Emotional/Behav. assesment, which they did not do!!!. My insurances refused to pay but they tried billing me. A minor point is that I had an appointment, waited more than an hour with know one saying " sorry for the wait." Never going back to this location!! I have never written a review but feel that others need to be made aware of the inadequate care offered at this facility. read more

Everyone in the front entrance is super welcoming. The nurse is very caring asking how you feel. I have seen 2 doctors female and male and both have been great, they take their time to ask questions and listen to concerns. read more

Went in because i was not feeling well so David was amazing!, no long wait time, David walked me through everything and they also attended me super fast. I highly recommend it. Super happy with my experience. Definitely coming back here read more

This was the worst experience ever. I went in with flu like symptoms after going into a hospital last week. I was tested for strep last week and it was negative. I went in for a follow up and to get further testing . This doctor didn't even have a flash light to look in my throat. He then did testing and stated that the result had a very very faint line and so he "assumed" I have strep throat (even though I don't have a cough) I requested to have lab work done seeing as though it's the beginning of the year and this could be anything and this provider tells me "maybe next time" ..... how could you deny a patient lab work knowing your strep test results were inconclusive and you didn't even LOOK at the inside of my throat. This was a waste of time. I don't feel like I have strep. I feel like I have something bigger going on and this provider at this office didn't listen to a word I said. I would not suggest this provider to anybody. read more

Every time I visit this place they fast and polite . I am usually apprehensive about having blood drawn but Roberta was great ; I did not feel anything. She was very polite and professional. Last but not least Dr. Solanch is very thorough and attentive to all of my heath needs I couldn't have a better Dr.! read more

I have a hard time writing this review as I have been treated by some good providers however there is one provider that I continually run into and it's finally time I review her. This provider is Glory Budhu she lacks bedside manner. She does not take the time to listen to her patients, when I tell her my symptoms and complaints she then tells me no this is what your feeling. How would she know what I am feeling she is not in my body. I have spent an hour or longer in a room waiting to been seen by her and when she comes in she has spoken or treated me in a five minute period. She is horrible and I do not understand why she is still a provider with Mydrnow. Also lord forbid you need a copy of a payment or something because I have called billing six times for the same bill and have never received it. Don't get me wrong they do have some amazing providers such as Nicole Johnson she is detailed talks about a treatment plan and is real when she communicates. It's just the run ins with Glory that leave a bad taste in my mouth. Please address her as she is rude and lacks care for her patients. This is not one isolated instance I have experienced walk in visits with her multiple times. read more

I have never been to a clinic that is this dirty ! Omg the wait is terrible.. and even the nurses don't look the cleanest. Wow I'm shocked read more

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Walked in for new patient n walked back out. Didn't even sign in. The entitled staff needs new career.

I visited the location in Laveen (51st Ave and Baseline) where I saw Nurse Practitioner Solanch Tangap. I originally went specifically for Vyvanse which is used for help with binge eating disorder (BED) according to the Vyvanse.com website. I brought this up to Ms. Tangap who stated this medication is not intended for BED. I asked politely for her to please look it up because it says right on the website that it is in fact use for this disorder. She became unpleasant refused to look it up and instead left me with a diagnosis of depression, ADD and anxiety and prescribed Welbutrin and proceeded to scold me about working out and eating healthy. After her diagnosing me as crazy, I thought "well she's the professional, maybe I have these issues" (I really don't care what the diagnosis is as long as I can stop binge eating). So I tried the Welbutrin but it made me absolutely sick (light headed-ness, stomach cramping and couldn't do anything but sleep it off). I filed complaint with My Dr. Now via their online survey system, via phone and through an email provided to me by the staff. I believe she was actually being retaliatory because I questioned her almighty knowledge about what Vyvanse is for or not, and I came in for BED help and she gave me some wild tangent of a diagnosis all in 10 min when really a psychologist or an actual doctor would take more time to make such a determination. I was told I would receive a follow up email after messaging a specific email address, but got no response from her superiors. Her willful refusal to look up the drug and her demeaning comments about my life summed up that she was having some kind of bad day and taking it out on me (ie: I said "I might be doing too much in my life" because I am in a master's degree program, work full time and a mom and I use food to often calm my anxiety about deadlines to which she said "there's no such thing as doing too much" and proceeded to scold me about eating right and exercising more). I don't believe my 10 minutes with this lady gave her enough information to diagnose me with depression and ADD (anxiety yes because I did say I have been anxious about all my deadlines). I never once mentioned I was depressed - she simply wanted to refuse prescribing Vyvanse because I said she was wrong in assuming it wasn't used for BED and asked her to look up. She let her ego supersede her objective as a professional. I am also filing complaint with the Nursing Board because people like this can seriously hurt people. That Welbutrin made me feel completely ill and I also don't feel I should pay for a visit where I came for help and only ended up walking out with a flippantly patched together diagnosis and medication that made me ill. I don't recommend this company as a whole if it protects conduct of its staff who do things like this so I'd recommend trying your luck elsewhere. read more

They were very attentive. David was welcoming and made the signing in process a breeze. Have been coming here for years and I trust the doctors here! read more

I had no issues with MyDrNow until recently when they changed providers. I had to see Solanch Tangap and my experience has been a headache ever since. I'm diabetic and rely on my medication, but I'm going on a week without it because of her. She decided to change my prescription to a different medication without properly checking if both my primary and secondary insurance would cover it. I even told the MA to have her take a second look to make sure because I didn't want to run into problems, but yet here I am. I've called MyDrNow plenty of times since then and I just keep getting the run around. I can't speak for the other providers at this location, because I've had a few that were great, but I'm definitely looking for another doctor's office ASAP! read more

In the world of the 15 min visit, It seems very rare for a doctor to actually be able to understand how you truly feel when you're hurting or be able to diagnose your symptoms in such short time. That's why I've always felt like going to the doctor was a joke and really didn't take my health seriously because I didn't think that I would get much help other than meds to be prescribed. However, I am so happy to admit how wrong I was about "ALL" doctors! Not all doctors just look at you as them doing they're jobs for a paycheck - I know this because I was blessed with an angel by the name Dr. Valerie Miranda! I first stumbled across My Dr Now on Halloween day 2017 looking for a doctor close to my home that was in my health insurance network. I went to the location on 51st Ave & Baseline maybe an hour before they were to close rushing there from work in Tempe with a massive headache and dizziness. When I arrived, not expecting much because It was a small office I was greeted by a nice young lady whom told me what to do since I was a walk-in, what paperwork to fill out and told me that someone would be with me soon. I was called to the back within 20 mins if I'm not mistaken. I was taken to the back by another nice and funny lady (I hate I forgot her name) whom took my vitals and asked me for the reason I needed to be seen. I was then introduced to Dr. Miranda! From the first sight of her I knew I was going to be taken care of because she just has that look about her. I spoke with her for sometime and from the start she was very nice and helpful. Like most doctors she did prescribe me some meds however, she started a plan with me as well starting with a follow-up appointment and going from there. Since then I have been seen several times by her (and I only want to see her) as well as I have seen several specialists from her referrals that has been great as well. She is helping me try to get to the bottom of what is going on with me and I appreciate It with all my heart! Because I am allowing these professionals access to my most important possession, my body, I need to feel a personal connection to the physicians I see. There must be trust between both parties in order to form a partnership that will lead to a satisfactory plan to improve my health. I value, trust, and feel comfortable with Dr. Miranda both personally and professionally. I count on her for ongoing advice, expertise, help, and medical guidance. I can appreciate the time It takes to see her because I value the time she spends with me to make sure we have all bases covered in my health plan (15 mins can't do that). In closing, I know that there is a lot of negative reviews out here about My Dr Now but let me be the first to say that Dr. Valerie Miranda is definitely by far a true blessing to me and most definitely an asset to the My Dr Now Family and I hope they know this. If you want a doctor whom actually cares and you need to see It then you need to see Dr. Miranda with My Dr Now!!! She has set the bar so much higher for all doctors that I can't and won't accept anything less!!! Thank you Dr. Miranda and your team! Y'all are the best! :-) read more

Everyone is very friendly. I've put some health concerns off for a while and getting excellent care at getting on top of these issues.

Doctor spent 7 minutes in the room with me. Prescribed me medicine and walked out. Received a $190 bill from them weeks later although the front office explained that the visit would cost me $0 with my insurance. If the front office told me that even $20 was due at the time of visit, I would've walked out. Not because I don't want to spend money, but only because I I hate spending money for something that's not worth it. They don't know how to treat sick patients and they definitely don't have great doctors. If you're sick, don't come here. If you're a recent med school grad with 0 years of experience and absolutely no care for your patients, apply here for a job. read more

They were treating me unrespectful to me and needs to improved their behavior. I suggest not coming here

Came in with stiff neck headache doctor did complete physical with blood work and urinalysis. Nurse, receptionist, and doctor very attentive and concerned. Service was great. And coming here for years and always had great service I highly recommend them read more

I cannot begin to express my satisfaction with the staff at my dr now I went in with my sister and her kids. From the front desk, to the MA , and the doctor. Each and every one of them was courteous and professional. One person in particular stood out I believe her name was Daisy, she seemed to really care about everyone in the room and she knew exactly what she was doing ! forward my thanks to each and every one of the staff there! read more

I went here after I was bitten by my cat. Receptionist was friendly and helpful, and I was taken back to a room within 15 minutes of arriving. However, once in the room I waited over 30 minutes to see the doctor. This wouldn't be a problem, but I could hear him flirting with the nurses and swapping nurse stories the entire time. What a supreme waste of my time to listen to him brag about how the female nurses love him, while I'm waiting to be treated for my medical issue. Once in the room, he told me I needed the wrong antibiotic and had to "double check" before giving me an Rx for a different one. Maybe if he focused more on his job and less on hitting on the women of the office, he'd be better at remembering prescriptions. read more

The nursing staff is the absolute rudest i have ever encountered. Roberta was my sons nurse as i took him in to get a covid test. I had called ahead of time to verify the procedure of the test to which I was told that the q-tip was not inserted as far up into the nostril as it was for adults to ease the pain for children. Roberta had ZERO bedside manner and her whole attitude and demeanor made it seem like she hated her job. Just a miserable person. My son is 8... the first words to him were " step on the scale." No "hi, how are you?" No nothing like that. No smile, no pleasant tone. Just a very direct " step on the scale." She asked me a few questions regarding my son, but would interrupt me and speak over me while i was answering the questions. After being seen by solanch, Roberta returned to administer the test. She came in and all she said was "pull down your mask". ( to my son) grab the qtip and shoved it up his nose which made him jerk back. She reacted as if she was Annoyed, and just stood there with the qtip. No reassurance or encouragement of any type to my child. Did not even address him. My son was like shaking his head no so i kindly asked Roberta "is there any way that you could use the sample that you have there? " She huffed, shrugged her shoulders, put the qtip in the container and said "well we're supposed to get both nostrils but whatever I guess you're done then." And walked out of the room. How was i supposed to know that as she did not explain the process of anything to me or my child. I just sat there for a minute like wtf just happened here? To make matters worse, my son had an earache in both ears for the rest of the afternoon because of her abrupt jabbing with the qtip. I have fostered over thirty children and have had my fair share of doctors visits and have NEVER been treated so rudely. Normally doctors will explain the process of what they will be doing to ease the patients anxiety. Roberta acted annoyed and miserable for the entire duration of our visit and because of her lack of communication, i dont even know if the test is even valid. I will never go back there. Just to note, i have been there several times because solanch has been our doctor for years and we appreciate her services, but the entire nurse staff is rude. Ive noticed it for a while but continue to go to see solanch. However this was the last straw. I will take my business elsewhere where we are valued as people and treated with kindness. This office is lacking those. Do yourself a favor and go somewhere else. read more

Terrible! Office was not clean. I had to wait 25 minutes to meet with the NP (I had an appointment) because she was talking to one of the doctors who does house calls. He was getting supplies and I could hear the entire conversation in the waiting room. There were no other patients there. After I met with the NP, she left the room to make copies. I could hear her telling the Other people about my issue and how it's likely that I have cancer. She didn't say anything to me, just to the others in the office. I left the office with surgery clearance I needed, but will NEVER go back. read more

BE CAREFUL!! As I was leaving and one of the employees (Jason) made a snide remark regarding my prescription. After his remark he proceeded to shake uncontrollably and stated that I don't won't to make him angry (like he's the hulk or something) the whole experience was appalling. I'm shocked that employees that are PAID to do a job take no pride in their trade. I can't believe someone that can't control their emotions works around patients. The Mgr. followed me outside and apologized for her employee's behavior.... I would be willing to bet that this isn't the first time crazy Jason has lost control. The guy acted like he wanted to kill me...... unbelievable! So needless to say..... beware! read more

All I can say is run now, and run far. You never see same provider twice, they don't read your chart. My husband went in with symptoms that couldn't be explained, he was diagnosed anemic, at 50 and otherwise healthy. They told him to go home and eat a steak. After multiple visits back we finally demanded a referral to a GI Dr, that doctor heard the symptoms and immediately knew what it was. COLON CANCER. . . . please don't count on this group to help find or diagnose anything more than a cold. read more

Service is good but the area where they take you back to weigh you and ask you what all you have going on is not in a secure, sound proof room. 3 others including myself heard the whole reason as to why the patient was there and his history :( read more

We have found our new family Doctor everyone in this office was super nice and very helpful.Elda checked us in and Daisy was our Medical assistant. We saw Dr Terence William's and he was very helpful and considerate we are going to be much happier going to this office for our Medical appointments. read more

Marlene, Daisy, and Terry helped me pretty quick after work. Staff is courteous and efficient.

They are too slow! Waited over 2 hour just to see the PA. They have no respect for your time. read more

I had an appointment with Shantelle Shipp FNP. And As I'm stating my situation of having constant pain. She responds with an attitude of "what do you want me to do"? What? .. Horrible bedside manners. I prompted to tell her I came to see the Dr. For a solution not to be talked down to. And she continued with her Horrible attitude . Do not go to her. Part of being in the medical field is having EMPATHY. Which she lacks. Left the appointment feeling worse. Do not recommend her 0 stars. read more

I think the staff needs a definition and a good class on what good customer service is. For example, when one has an appointment and one has been waiting 1 hour, it is customary for a member of the staff to inform the patient the status of their wait time. After waiting one hour I left. Everybody's time is valuable. This place leaves a lot to be desired. read more