Having completed my eye checkup next door (which was also a great experience), I brought my…read moreprescriptions in and was promptly greeted by Sara; she was very helpful, professional and knowledgeable about not only the spectacles and frames but also all of the current offers from each of the manufacturers! I took advantage of their 'buy 1 and get 1 at 50% off' offer which worked out great! Just a note - the 50% off was subtracted from my bi-focals (the more expensive specs NOT the cheaper ones)! I shall most certainly be returning for my next pair of specs when I need them!

I went to that store and was greeted by a middle-aged female service agent. She kept me for over an…read morehour trying to convince me to keep the eyeglasses. She was very rude and impolite, and she attended to other customers while leaving me standing at the counter. She took measurements of my old glasses and the new ones and told me that the left lens of my old glasses had a stronger prescription than the new ones. I told her that I could not waste any more time trying another pair and that I needed a refund. She asked me for the case, and I told her I had left it at home but had another case in my car that I could bring. She insisted it had to be that particular case because she was going to return everything to the company. I drove 25 miles back home to retrieve the case and the 7-inch cleaning cloth. On my way back, I realized there was another Target in Allen that would save me about 6 to 7 miles of driving. I went to that store and gave the agent everything, mentioning that I had driven 25 miles just to bring the case. He was surprised and returned the case to me as a courtesy, apologizing on behalf of the agent who had refused to accept it without it. I will never return to that optical store again.

Doctors and staff are great! They also have up-to-date equipment and tech. The optometrists are…read morevery knowledgeable and wonderful to work with. Excellent selection of eyewear. Definitely recommend!

Their technology is great. Had great experience the first time around. But for my second annual I…read moreguess they are growing and the main optometrist only reviews the work and someone more junior does it the test. My contacts wasn't fitting correctly and it was just poor customer experience. Tried to work it out with them to see if they will fix the problem but that was not something they wanted to do. So I won't be retuning.

Went to get some help with broken broken glasses. He changed the frames for free. No charge for the…read morenew frames.

Great experience! Dr…read moreKenneth Garza and his team are professional and super friendly. Made an appointment for the annual vision check and was promptly greet upon entering the office. Minimal time. Dr Garza pays attention to listen to my questions and did not rush to go see his next patient. The staff patiently spent time to explain eyeglasses quotes - no pressure to purchase at all. The office is clean throughout. Highly recommended! Check them out if you're looking for an eye doctor around the area.

Professional, friendly and accommodating staff, place is very clean. I came back after my first…read moreappointment since the eyeglasses rx seemed a bit off, they rescheduled me right away without any issues . They did a thorough exam . I came back again the 3rd time since the eyeglasses that I bought from them had the nose bridge pad fell off, I was told to come anytime I am available and they can take care of it right away , which they did. So all in all I'm happy with the company .

Extremely Disappointed with Melissa Eye Associates - A Cautionary Experience…read more I had a very frustrating and disappointing experience at Melissa Eye Associates, particularly with Dr. Campbell and the front desk staff. My prescription is +0.50, but Dr. Campbell increased it to +0.75 so it would be approved by insurance. This felt dishonest and unnecessary. The doctor handed the prescription to the front desk and explained it using technical terms I didn't fully understand. I expected the front desk to help clarify, but they failed to provide proper guidance. I asked if the glasses could be worn outdoors as sunglasses. The front desk recommended paying an additional $70 for photochromic transition lenses. I agreed, selected a frame suitable for outdoor use, and paid the extra amount. When I received the glasses a couple of weeks later and wore them while driving, they hurt my eyes and made it difficult to read street signs. I returned to the office and was told the glasses were only for short-distance use and not suitable for outdoors--despite the transition lenses. They then asked for another $60+ to make them "compatible" for outdoor use, which was never explained clearly. I tried the glasses at home in front of a computer, and they still caused discomfort. I returned again and requested to see the doctor. After waiting 45 minutes while others were seen ahead of me, I was finally seen by Dr. Campbell. She confirmed my prescription should have been +0.50 all along and acknowledged the front desk's poor guidance. She assured me I could be reimbursed for the transition lenses and choose a new frame. However, when I went to the front desk, they refused to reimburse the $70, claiming I should have known the glasses were for computer use only--even though I had spent time selecting frames and discussing transition options with them. When I asked them to confirm with Dr. Campbell, they returned and told me I was being blacklisted for requesting reimbursement. They handed me my prescription and told me to go elsewhere. To make matters worse, they said they would contact my insurance to deny any future claims and process the reimbursement without my input. The lack of accountability, professionalism, and empathy was shocking. This experience has been incredibly frustrating and stressful. I trusted this office with my eye care and was met with misinformation, poor service, and ultimately, disrespect. I strongly advise others to be cautious when considering Melissa Eye Associates.

I've been a hardcore fan since they were on Eldorado, and now I pay out of pocket for VSP since my…read moreinsurance doesn't work here. I love the staff and I need to get in soon to get my five pair of glasses updated. I'm a customer for life!

One of the worst experiences was calling the front office. They are unprofessional and rude. Never…read morerecommending or going back to them!

Our entire family goes to Alpha Optical for eye care. Dr. Upchurch stays up to date with current…read moreadvances in the field and has helped us with accurate diagnosis and treatment. He cares for the individual and takes time to both listen well and ask follow up questions. The staff is knowledgeable and helpful. Fittings are top notch and when I had no idea about what choosing new glasses, Chase was so helpful in helping me find a pair that was lightweight and met my needs for when I'm not in my contacts. Another thing I love about the practice, is that they keep an eye on things that might be developing, so that nothing slips through the cracks. They come highly rated & recommended by our family.

Our family of 9 has gone to Dr. Upchurch for more than 15 years. He is thorough, careful and…read morecaring, taking plenty of time to get it right. He and his staff are kind and courteous and helpful, making appointments as soon as possible, and staying on schedule. You will not have to wait long in the waiting room. I know that Dr. Upchurch gives of his time to also help people in third world countries -- he truly cares. You will not be disappointed. He will take great care of you -- he's trustworthy.

Came in for a visit with an appt. Waited 20 minutes only to be upsold to a retinal scan I didn't…read morewant and refused service for not taking it. Super scammy place. Stay clear.

I owe Arzoo Wastani my life. Am I being dramatic? Probably. But if you had as bad a case of…read morecataracts as I had, you'd understand how awful it was living with what amounted to both eyes looking through thick aging plastic Jeep windows. The first optometrist misdiagnosed me, claiming I had glaucoma, which is incurable. I refused to accept that, so after talking to some colleagues, I went to see Arzoo. She determined I have cataracts, and it's an easy thing to cure, where 99%+ surgeries are successful, and fast. She recommended a surgeon, who I won't name since I want the focus to be on Arzoo. :) I had plenty in my HSA, so I went to the surgeon she recommended. After two surgeries, one per eye, my vision is now better than 20/20. I'm so happy that I can see so clearly so far away. I need reading glasses for anything under 18" but I can see the instruments in my Jeep without any issue. I was told before surgery and I am totally fine with that! I just use reading glasses when I'm at my computer at home or work. I really mean it when I say Arzoo saved my life. Life today is so much happier than it was before I had cataract surgery. She is quite experienced, and capable, and she has the interests of her paticince in mind. I highly recommend her.

Amazing eye Dr that always gets my prescription right! He is very thorough and makes sure to listen…read moreto my concerns. Everyone that works there are very friendly which makes for a very pleasant Dr visit.

Best Eye Doc I've Ever HAD! Had me seeing 20/20 in less than 10 Minutes & That is saying a TON!…read more Great Price, no hassle, in & out, GREAT TO GO! Super NICE! If you need new glasses this is the Doctor for you. I busted both my old pair. They REQUIRE YOU to get a New Prescription! That is for Good reason! Your Eye Sight will change. Once you have your new Script from these guys you can buy your glasses from anyone. I just walked into Sams & got two new pair. If you like Sams, then you know they have fair prices. If you need new glasses then trust me, you will love this PLACE!!