4 employees and 0 customers inside the store. I walk in with my puppy and no one says hi or offers…read moreto help or come to the back of the store where all the dog supplies are. Only when we are at the door to leave does someone finally acknowledges we were present. Terrible service obviously. No one wants to assist. I'm not sure what they were all doing but selling wasn't one of them. Very good prices too. Too bad we won't be back.

From the owner: Bark & Fitz is a dedicated retailer of fine pet products with locations in Canada from…read morecoast-to-coast. As passionate animal lovers, we see cats and dogs as more than just pets; they are family members. We pride ourselves in carrying only the best available pet supplies and food on the market. We also have some of the best groomers in Whitby dedicated to making your dog look his best.

Loved this grooming salon and the ladies there. They were so sweet to our big boy Monty who is a…read moreton of work(Newfoundland). He didn't want to leave and looked great. The only thing I would change was the way his legs were trimmed. He looked like he had booties on. Easy fix and he still looked great. I would highly recommend them and would still go there if he wasn't being groomed by his handler. I will take my other two there as well as the big guys once he's done showing.

I take my very nervous pitbull there for nail trim regularly. They are super quick and love seeing…read morehim! He cries and makes a big production out of it, and they consistently make him and me feel good about bringing him there. Wouldn't go anywhere else.

Yep this is the place. I just wanted the basics done, get those massive matts out of my cat's fur…read moreand this lady did just that. Took him right in and done by an hour later. Every single matt. No grazed nipples, no hind end damage. Perfect. It didnt cost much either.

I was given this place on recommendation. The workers were very kind, sweet and professional. I…read moreadmire that they work with pets and groom them to near perfection. So you can imagine my surprise when I picked up my cat (whose whole trip was for them to take away as much fur as possible since he was shedding like crazy) and his fur shedding was off than when I dropped him. I brought him home and it was like he dropped a whole other cat and a half all over the place. When I had called, I asked them about that specifically, if they would be cleaning up the undercoat. I was told yes. I was very disappointed in my experience there and the amount of sweeping for days after I had to do.

I can't say enough great things about this upscale pet boutique!!! I have brought both my Berners…read morethere for the last 10+ years for dog food, treats, and grooming. Barry has always treated me so incredibly well and his prices can't be beat for the quality products + services provided. The staff are so friendly, knowledgeable and caring every time I visit :) I want to thank Trish personally for doing such an incredible job grooming my Yogi, today. For a 100lb Berner, I know it can't be an easy job. But she is an absolute angel with the sweetest demeanor. Yogi walked out looking and smelling like a million bucks!! Highly recommend you check this place out!! With gratitude, ~ Holly Harris

Unique selection of pet items. A young man was working at the time and didn't acknowledge me…read more Looked kind of miserable. A bit pricier but higher quality and nicer looking pet supplies than most other pet stores in the area.

Do not take your pet here! Prices are extortion. Our dog had a suspected blockage. $2,500 for xray…read moreand overnight stay. Then they said 8-12k on top of that for surgery. We found another vet for 1/3 of the cost and they spoke to this vet, lied and blocked the transfer. Wheb we gave the approval to proceed with the overpriced surgery they did more tests and came up with a new diagnosis. Then they went back to recommending tests and surgery. We took our dog to another vet and didn't tell them where we were going. everything resolved including surgery, 2 night stay and a month of food, for less than 4K. we spent 6k at AEC and all they did was tests. When I raised the issue of blocking the transfer the management refused to consider any wrong doing. this place is owned by Vet strategy who sets their pricing and is impossible to reach. I'm in the process of filing a formal complaint with the college of vets of Ontario

I WOULD GIVE 0 STARS IF I COULD. DO NOT BRING YOUR PET HERE!!! EXTREAMILY…read moreOVERPRICED!!!!!!!!!!!!!!!! I took my cat to Animal Emergency Clinic of Durham last weekend after noticing he seemed unwell. We waited for 3-4 hours to be seen (even though the waiting area was empty), which was frustrating, but we understood that it was an emergency clinic. When we were finally seen, we were quoted $4900 for two nights of treatment (enemas, stomach pumping with laxatives, and IV fluids) or $3600 for one night with the same treatment. We were told that our cat had a condition called mega colon, and that this treatment would help get things moving. We opted for the one-night stay. The vet did call us during the stay and said that they had taken an xray and things looked like they were improving. When we picked him up, he was in significantly worse condition than when we dropped him off. His rear end was covered in feces and had mucous hanging from his mouth and all down his chest. I believe the clinic should have made some attempt to help clean him up as we had a scheduled pick up time. There was no vet available at pick-up to tell us how our cat was doing. Considering the amount of money we had paid, you would think the vet could take a moment to let us know how the cat was doing. To make matters worse, they sent us home with two medications but no pain medication, even though it was clear that our cat was in extreme pain. They told us to take him to our regular vet for further care the following day At our regular vet, we were given two options: surgery (which was not guaranteed to resolve the problem permanently and it would likely return quickly again) or to put him down. We were told the impacted feces were too large to pass through the pelvis. We had two xrays at the emergency clinic and were never told this. We decided to put him down, as it was clear he was suffering. Our cat was only 11 years old, and it was a heartbreaking decision to make. What really frustrates us about this experience is that the emergency vet did not clearly communicate how critical his condition was. We were made to believe that the one night treatment would help him and that we were giving him a chance. The lack of transparency and care is something we will never forget. I want others to be aware of our experience and consider the level of communication and care they expect when trusting their pets to an emergency clinic. I wish this situation had been handled differently, and I am devastated by the loss of our cat.

I do not agree with the post of Laura K. Our family purchased a Wire Fox Terrier and lived a long…read morean healthy life. It was certified pure breed and tattooed The store owners and family were a community mainstay for professional services. Our vet in Toronto knew the Mauche's own and the business was regulated by the government. It is the fly by night breeders on Kijiji, Craigslist, home based that have to be regulated!!

This is the most upsetting pet store I have ever walked into. First thing I took notice of was a…read morefew rabbits and guinea pigs kept together on pine, with no toys, in an AQUARIUM. A quick google search of this pet store will find petitions for closing it due to their support of puppy mills, and the poor conditions the animals are kept in. If you support this place by handing them their cash, you are a part of this neglectful and abusive problem.

Complete garbage, rude, gives you bad advice, every time you're at the clinic you leave upset…read more Honestly these people only want 1 thing your money, they could care less about or your car or dog. The staff are rude and speak down to you. They will tell you to go to other vets thats there solution when you can't come to an agreement about your pet. Honestly unprofessional, bad practice, bad business practices, horrible people, the vets are good but there's better. And they will lie to get there way so be careful. Stay away and new potential clients, go some where better you and you pet deserve it!

By far the best vet clinic I've ever been to. The office looks better than my own doctor's office…read more Very professional and friendly. The prices are reasonable and it's obvious they care about their patients. They take great care of my pets.