It can be such a PAIN going to the eye doctors, but honestly I've never had a better experience. I needed desperately to get my eye checked and order new contacts, so I made an appointment for right after work. They have some excellent staff, but this one girl who helped me stood out the most. Her name was Deva (I could never forget that name, what a great name!) She was kind, organized, and knew all the answers to my questions. It seemed that she had a lot of experience doing what she does. I was thrilled to have met her and have her help me through out my appointment. Needless to say I left happy, my eyes were refreshed and i got those new contacts that I've been dying to get. read more

Dr. Vaziri is wonderful -- she is friendly, a good listener, and does efficient exams. She has been my eye doctor for three years now and I have always found it super easy to call and make an appointment here. I have never had to wait two weeks like at some offices. My second time here, the office did mess up ordering my contacts as they had lost my ENTIRE CHART, but they quickly made it up to me with a free exam, rush order contacts, and a free pair of glasses for my trouble. The Husband wears glasses 24/7 and he has found their repair department to be wonderful. They will always fix his glasses if something is wrong -- even if we just stop in. All in all, I am happy to have found this place. read more

Wow! Dr. Mahtab is amazing. I was worried about going to a chain eye doctor, but she calmed my fears. She listened to my concerns, took time to make sure I was happy with my selections, and was just generally very nice. The sales team was also great, helping me pick out the perfect glasses for my face and budget. Not to mention their Easy Care Package was amazing. read more

Had a really great experience here yesterday. Came in for this recurrent corneal abrasion. They were thorough, listened to me, and gave me an actual treatment plan and bandage contact - as opposed to the other office I went to, who didn't do any of those things. They were also unbelievably great to my toddler, who I had with me. They were friendly and engaging, and even gave him a coloring book and a clipboard to help keep him entertained. The male OD didn't bat an eye while I nursed him during the eye exam. This was really a wonderful experience for me as well as my son, highly recommend. read more

I have been going to My Eye for a few years now and I really love that they are just everywhere. Originally went to the Vienna location since its closer to me (work in Tysons) but after I heard the pricing and the wait time I asked for the prescription to take it somewhere else... *PAUSE* My Eye Dr prices matches! Upon hearing this little gem I headed up to Reston because they can take care of your prescription on-site which was essential for me since I didn't have a back-up pair. I walked right in and Tina C. whisked me right over to play dress-up with the glasses and gave me an amazing deal. The whole experience was easy and pleasant and chock full of great customer service :). In conclusion - whip out any insurance you may have, talk to them about any budgeting concerns or time constraints, and go the Reston location to be totally taken care of :) read more

Had a horrible experience here. Feels more like a used car dealer than a eye doctor. The physician was fine, but the service was terrible. My second appointment was no better. Upon arrival, the receptionist tells me that my insurance wasn't going to cover the appt. I asked her why she didn't call me ahead of time to make me aware, and she just went into the great "specials" they had on the exam and glasses....total bait and switch. Will never go back. read more

Had really nice experiences there, Dr. Tina who is Asian offered best services. She really tried her best to assist her costumers. Highly recommend Tina. Dr. Smith is true professional and friendly. I really enjoyed checking my eyes at My Eye Dr. read more

First time here and am so happy with the experience and service!! Dr. Alex was very friendly and checked in on me as his staff,Jordan, got me fitted for contacts. Jordan was so knowledgeable and really knew what style and color that would complement me and my personality! Fun friendly and sassy place!! read more

I go to MyEyeDr as it is close to where I live and is on my insurance plan. For over 2 years, I had yet to receive a text or voicemail about my appointment. After having my consultation with the eye doctor, who I liked very much, I was told that I would receive a text or voice mail when my new lenses arrived. Never happened and after a month, I phoned and they had arrived a long time ago. Had the new lenses put in and saw that the manager was the one who put them in. I told him about receiving no text or voicemail and he said he would let IT know. He graciously ordered a new set of lenses as he saw that one of my new ones had a chip in it. I did receive the text when they arrived and went to have the new lenses put in. However, they needed to be adjusted as they did not fit my frames and I was told that I would receive a text/voicemail when the technician arrived. Never happened but I did phone to see the status of the technician. I went in and the new lenses were put in. The new lenses were not like the original new lenses and I was seeing wonky. The technician checked the prescription and said they were correct. I wore the new lenses home, seeing weirdly. I phoned and asked if I could have the chipped lenses put back in, as the visual experience with them was normal. They did as requested, but did repeat that the prescription was the same and just looked at me. Very frustrating! read more

Dr. Vaziri is seriously the nicest optometrist in the world. So nice, in fact, that I completely forgot all about being totally pissed for having to wait more than an hour after my scheduled appointment to get in to see her... so nice that I left her exam room in such a great, feel-good mood I went ahead and purchased that stupidly expensive pair of Chanel frames I had been eyeballing while waiting for my exam... dammit... maybe that was the plan all along! Foiled again... Oh well, I look fab! The sales people on the floor are really, REALLY pushy, so beware. They obviously work on commission, which I guess is why the sales lady trying to sell me a cheaper pair of Coach glasses was not so pleased when I purchased the higher end pair of frames from someone else. They also try to sell you all kinds of "upgrades" at some pretty high prices. But hey, get your big-girl "No" pants on and you could walk away with some sweet discounts- I did :) read more

I agree with the others who reviewed this place that Dr. Vaziri is very good about doing an efficient exam and can help you if you have any areas of concerns. I agree that there also is a huge push for the photograph of your eye. I didn't get the photo done because my insurance doesn't cover it. Sorry no sell for me!! I was very surprised that you had to actually to book another appt if you wanted your eye dilated. Normally at any other eye dr I would have gotten this procedure done (it is covered under my insurance) at the same eye exam appt. I wasn't a huge fan of the sales staff. They kept trying to push me into stuff I didn't want. The only reason why I have glasses is for night driving!! Why do I want the top of the line stuff? read more

Bought a Groupon for $55 that included an eye exam and $225 towards a complete pair of glasses. Gifted it to my aunt. They were packed/booked for the day that we wanted to go, but with a call ahead, I was able to learn which hour of the day is usually least busy for walk-ins (12pm - 1pm) and we took our chances. We were seen right away. The glasses ended up being so expensive. Progressive lenses were around $300, frames were $385 for the frameless titanium/super bendy ones, and the coating (which we got free) was starting at $90. The customer service was excellent. And we are happy overall. Just wish the glasses weren't so darn pricey! read more

Again, I will start with just getting settled here in VA from ME - so, look to Yelp for Help - called a couple of the local eye drs in Great Falls - what a joke - almost 400 for an eye exam? They actually think it's ok to charge for 2 different exams - one for contacts and one for glasses - give me a break! So, have never gone to a "mass market" type of eye place - other than to re-order contacts on line - but for yearly contact/glasses exams have always gone to my local Opt in/around where I've lived.... Not in VA - not after those ridic quotes - wow! Any who Dr V and everyone I dealt with were awesome - my only complaint is I used a Yelp coupon and chose to continue with my already prescribed Optix lenses vs the ones on the coupon - some brand I had never heard of - and I was supposed to be charged only the difference (and I do not have eye insurance) - and was charged full price - but still all in all - with the eye exam for "contacts" which also hmmmm covered when I decide to update my old glasses, and a yrs supply of the Optixs was still way less than just the quoted exams fees by local Great Falls/Sterling and one Reston independent eye Dr Then I sent an email thanking them - because too many folk complain and never bother to send a note or call with a positive- for great service and I'd be back etc - I got a really nice letter back with a 2 cool coupons that do not expire as a thank you for letting them know about my great experience... Nice.... read more

This place is just like any other store front optometrist....so it seems the whole setup is designed to take advantage of customers. My wife bought lens for herself......she was "encouraged " to buy glasses too......because insurance covers it and its free.......we were then overcharged on our order. It was subsequently corrected by a seperate refund check as the system doesn't process any corrections. It's good thing we were alert ....otherwise its very easy to lose track of the expenses being overcharged as the staff tries to hurry you up while making a decision and placing the order. Also most of the staff is pretentious and fake, trying to give the impression they are located in Beverly Hills. Thats the last time I do my business with them. read more

I went in for a new glasses prescription and the visit went extremely well. Dr. Vaziri was very prompt and because I was able to fill out some information online, there wasn't a 30 minute wait to deal with. Dr. Vaziri explained everything thoroughly and was really nice. For picking out glasses, Tina C was really great to work with. She didn't pressure me to pick out the most expensive pair and when I told her that I also wear contacts, she suggested pairs that were less expensive since I wouldn't get as much use out of them. She was very helpful and honest about frames that looked small, etc. The experience was great and I've already recommended them to colleagues. read more

I've had problems with this location in the past with being made to feel horrible for not having health insurance. I stopped going after that! I've recently been back on recommendation from a family member and had a good experience with my exam. The doctor was friendly and informative. It was easy to get my prescriptions. I would not recommend buying glasses there - they are WAY overpriced and they use high-pressure tactics to try to get you to buy. I recently tried to order contacts online and they denied my prescription saying it was expired. When I rescheduled an appointment they called back asking if my insurance would cover since it hadn't been a year since my last visit. After explaining the circumstances, they confirmed my RX and then offered to order the contacts for me and gave me a price match. A little sketchy (was it an honest mistake?), but it worked out in the end. read more

Worst MyEyeDr location. So many people in the store but no one knows what who's doing. Picking up the glasses take 4 months. And we're not happy. They didn't fix it. We ask return they ignored us. The store manager is a liar. We don't trust him and the he's store read more

Finally got in to see Dr. Vaziri 45 min after my appointment time. They had me sitting in a waiting area directly across from the bathroom during that time and I'm pretty sure that two of their employees didn't wash hands after using it- gross. Dr. Vaziri is very nice, but by then I wasn't too happy about wasting my night there. I declined the eye photo and she had no problem doing a complete exam without it, and was very clear in explaining my results and how to use prescribed eyedrops that could cure the dry-eye side effect of LASIK surgery I had years ago. Store saleslady was also very nice and helpful. My glasses seemed a little expensive despite some discounts from my insurance and the discounts I was supposedly getting from the store, but it's been a few years since I bought a new set of frames and lenses, and she helped me pick out a good-looking pair relatively quickly. Bottom line, the employees I interacted with were nice, they accept most insurance plans, and they have great hours, but their appointment schedule is screwed up and their waiting area is gross. If you aren't prepared to sit in front of an (active) bathroom for at least 45 minutes, avoid. read more

Spoke with Autumn at this location on the phone. She was very rude when I asked her questions regarding their office and hung up on me while I was talking. VERY poor service. I will be looking into reporting this issue to corporate as well! read more

As a person who often reads reviews but almost never writes them I thought it was time to give back. I had an appointment last week and had a wonderful experience at the Reston location of My Eye Dr. I was actually about ten minutes late and didn't call but no one seemed to mind. I also forgot to fill out the paperwork available online before I went and they also didn't seem to have any problem with that. As I sat and waited for about five minutes I filled out the paperwork and then the doctor called me back. I saw Dr. Smith and immediately I told him I wasn't quite finished my paperwork and he said it wasn't a problem because we'd finish it together. (How nice~!) The appointment was easy and efficient (I just needed a slight prescription for astigmatism) and Dr. Smith also noticed a small problem I had with my optic nerve and made sure to ask me about it. Overall I thought he was great! The final step came when I picked out my first pair of glasses! Jordan B. was my consultant and he was fantastic. He made suggestions and offered his opinion but in a non-overbearing way. I was a Groupon customer and without insurance I unfortunately didn't have the ability to get an expensive pair of glasses. I really appreciated the way that the service was excellent regardless of my ability to spend a lot. I definitely recommend My Eye Dr and will be a returning customer! read more

Exceeded my expectations in every way. Professional, well trained staff who are committed to customer satisfaction. A truly great experience all the way around. read more

(Around 2007-2008) Doctor was always good when I got glasses/contacts. I was able to also see her again as needed. The glasses on the first time out were really bad. The lenses were scratched when I went to pick them up. I had them redone, and they must have used a cheaper plastic, as they were horribly thick. Without insurance at the time, the prices were very expensive. They also failed to open up on time when we had an early appointment. Overall, Doctor gets a high grade, but the staff needs to work on their time management, and job skills. read more

My experience with this My Eye Dr. of Reston is as good as it gets. The staff is great from the moment I walk in greeting you and not making you wait to put your name down and check in. From there the paper work is simple and the actual "wait" to see the doctor was very minimal. I had to wait less than 5 minutes from my actual appointment time to see Dr. Viziri who was beyond phenomenal. Dr. Viziri is a very easy to talk to doctor, who will answer all your questions, listen to your concerns and address them appropriately. She even will go out of her way to make you feel comfortable in your own eyes, providing a free sample pair of contacts, additional solution, cases for your frames and much more. The care I felt from Dr. Viziri was unlike any other eye doctor I have experienced in the area. From there I was handed over to one of the employees on the floor who were eager to help and very knowledgeable. They helped me pick out frames that fit my face and ones that look good on me. They were even able to match competitor prices. As soon as I started to purchase the frames, the employee was very informative and helpfully on all the additional services that went along with the frames. I actually felt like a person at this store and not just a number. Lastly, I had to order contacts. I was pleasantly surprised to find that I would have to wait only days not a whole week to get all my contacts and glasses back. Wow, who would have thought that purchasing and picking up contacts would have so easy. If you are unhappy with your current eye doctor and thinking about switching, i would definitely recommend Dr. Viziri and the helpful staff at My Eye Dr of Reston! read more

Great service by a friendly staff. Went here 2 weeks ago for a new contact prescription and new glasses. Although I had to wait to see the doctor, they were kind enough to let me know that there was a patient with a medical emergency. I appreciated this, since most places just make you wait for no reason. Jordan helped me to find glasses and helped it to fit within my budget and current needs. When I had problems with the trial contacts they provided, they provided me with samples of a different brand which was a better fit. read more

My review is only related to contact lenses. MyEyeDr charges the most for a single box of contact lenses. A simple web search found my same lenses for more than 50% less than what MyEyeDr wanted. Granted after some back and forth they did price match the lenses. This was a bit of a hassle but they were nice and polite the entire time. I wouldn't buy lenses from this location again. Some doctor's office allow your contact lenses fitting to be good for two years. This location does it once a year... and if you are like me and the size hasn't changed since you started wearing contact this is a fee you want to avoid. read more

If you went to the Reston location and saw anyone other than Tina, I'm not surprised your service sucked! I've been going to that location for years! Tina is the absolute best! I've been to Fairfax and they sucked. I've been to Sterling and Fairfax but the Reston location is MyEyeDr. home. If Tina's not there, I don't go. read more

Good collections of glass wear, usually I try to stick with what my insurance cover but I also bought a pear sunglasses out-of-network provider for most vision insurance plans. It's so pretty. Stuff are very friendly. Definitive go back to this place! read more

I went for an eye exam and glasses. After my exam, I was turn over to a sales rep. Who didn't explain that my contacts would take over a month to receive them. She said 3 weeks. I called multiple times, I was finally told that my I could stop by and pick up 1/5/18 at anytime. I went on 1/5/18 around 3pm. No one had a clue where my order was. I left angry. I called again and again, is 1/10/18 and spoke to June the office manager, who put cord up and directly told me about the status of my order, I asked if she was going to let me talk, that way I could explain the motive of my call. As I went on about why I was extremely irritated that not one person had the courtesy to call me in regards of my Contacts, she Very rudely cut me off through out my conversation. When I told her if she was going to let me finish, she said yes, BUT of course she did not let me finish. I cut her off and asked to cancel my order and to be refunded. If I would have paid $100 for it I wouldn't be complaining (you get what but they charged me over $600. 1-they need better customer service (they are in Sales) 2-June Probably NOT the best fit to be "office manager" It was my first time going to MY EYE DR and my Last. Walmart eye care gives A great service and are very friendly. read more

The staff here were awesome from the doctor to the tech. Tina C helped me and did an amazing job. I wanted to replace my old frames that I had gotten from another myeyedr store and even though they didn't have them Tina was able to track a pair down at another store. Having to get an eye exam and new glasses isn't always the best way to spend an afternoon so when it goes well it's a relief. Great customer experience. Really felt like the people here (Tina) were helpful, friendly and genuinely trying to get what I wanted rather than just having me pick something else. read more

Dr. Vaziri was great! Shes extremely friendly and I actually enjoyed my appointment with her. The staff was very accommodating and I felt like I was receiving the kind of service I would want out of an eye doctor. I worked with Jordan in getting new glasses he worked with my price range and gave me some valuable tips to make sure I picked the right kind of frame for the massive lenses I was getting. Even when we had a little confusion with my insurance, Jordan was very accommodating and it all worked out in the end! Highly recommended! read more

I went to My Eye Dr. in Reston a few days ago and I had a great experience. Dr.Vaziri was very kind and gentle. She took the time to explain to me what had changed with my eyes to warrant a new prescription and answered all my questions. The customer service was great and very timely! Tina was sweet and helped me understand the different options I had in choosing my new lenses. I kept my old frames but there looked to be many options if I wanted to buy a new pair. I went to Barnes and Nobel across the street, and an hour later my glasses were tightened up and all ready to go! read more

Terrible service. Walked in, never greeted. I walked around to check out the frames but no one said anything until 20mins later. There were people who came in after me who were greeted, is this location not okay with people of color? I'll take my business somewhere else. Terrible. read more

My husband went in yesterday for the first time. He had completed all of the paperwork that he was sent in advance - and they claimed he had not. After he completed the form, he went to the front desk to return it, and there was nobody there to help him for many many minutes - even though this was at the front desk. He put his form on the desk - nobody ever came back. At one point a woman asked him if he'd been helped - and then just disappeared. As he sat there for 30 minutes with nobody coming back to the desk or telling him what was going on, he took his paperwork back and left the office. I too am a patient and always have a terrible experience with everyone up front.....but like the Dr. so have continued to go there. After this event, I'll be switching to a new Drs office. It is so disappointing that things have just continued to get worse and worse there. I should also mention that prior to his appointment, a woman called to tell me he wasn't covered by insurance - which is totally false. read more

My most recent visit here was delightful. Buying glasses has never been easier. Tina knew exactly what glasses would look good on me and my daughter. It was like we had our own personal shopper for eyewear. She knew what looked right and made it a very fun experience. I give her five stars for service! Ooooo The optometrist was extremely professional and did a great job as well! You won't regret coming here ! read more

The staff and doctor were very nice and caring. The eye exam was well worth it and the doctor took time to answer all of my questions and inquiries. Everything was explained as I (we) went along. But not needing glasses for over 20 years due to corrective eye surgery, I was very shocked by the cost of eyewear in general. The sales person was knowledgeable and helpful throughout the process and took her time with me. The bottom line price threw me for a loop though. But I know that good eyewear is not cheap and I needed progressive lenses (more expensive). All in all it was a nice store and the staff was great from the greeting as we walked in to the final sale. A job well done at the Reston MyEyeDr. store!!!!! read more

They are the worst place to get a pair of glasses. I feel sorry to say it because people there are very nice. However, the process and result are very bad. I went there to get a pair of sunglasses with high index prescription with vision insurance. They help me found the frame I like, after 2 weeks when glasses were ready, it was not wearable at all, too loose. And then they explained why. The person who help me pick the frame, picked totally unuseable one for me. The manager helped me to pick another pair of frame and told me it would be much better. After another two weeks, this time it is much better fit. But still not a very good fit. And they suggest me to wear a string attached to the frame which I have to buy elsewhere. During the process, they also get the darkness degree wrong once and refuse to set a reference for the darkness degree. I don't know how dark it is until I get the glasses. After $700 and $400 out of pocket, I only get something better than useless. I didn't get the exam there, so no comment on that. read more

I had recently purchased a pair of Rx eyeglasses with the transition lenses. I did not end up liking the lenses at all - but figured i was stuck with them. When I called and complained they just said "we will exchange those for you at no charge sir" - seriously?! You guys are the LLBean of eyecare. Loved the experience and would go again in a heartbeat! read more

I ordered my contacts from them 3 weeks ago. I called today and they finally have them. They never bothered to notify me or update me on the status for these past weeks. I haven't had contacts since my appointment. read more

I had LASIK surgery 11 years ago and finally it's time for me to own a pair of glasses again! People are friendly and efficient there, and I feel very comfortable during the whole time. Tina helped me to find the exact frame that I want, and patiently explained the insurance details. I am not supper excited about wearing glasses again, but am happy about my visit to my eye dr. Will take my daughter there next week! read more

I don't even know where to begin. Perhaps I should have known this would be a terrible experience given that it is a chain, but I got glasses last year from the myeyedr location on M street in DC and it was fine so I just assumed I would have a similar experience at this location. Let me start by saying everyone there is very cordial and kind but that does not make up for ineptitude. I have worn contacts most of my life and have never had a problem with being fitted. Here it has taken 4 visits and I still don't have lenses that sit properly on my eyes! My last visit I walked in and told them I wasn't leaving until it was right but I gave up after 2+ hours and 3 different sets of trial lenses. Each visit it gets a little bit better but come on, their degrees are on the wall so I have to believe they can get it right the first time (I could even live with the second time). It is also ridiculously expensive. I have VSP for insurance and I am still out $300 for the exam and lenses. In fact, if I hadn't dropped this much money all ready I would have jumped ship by now! Do yourself a favor and stay as far away as possible. read more