OMG I just read a review from Ian W. I was in a very similar situation that Ian was in. I had…read morepurchased a pair of glasses with a one year warranty on it. Because I'm in the construction field, my eye glasses get a fair bit of abuse. I'm cleaning them 2 -3 times a day. And after 15 months, I literally wore off the protective coating that comes with the lens. At that point, I was looking to purchase a new set of glasses because the frame I had chosen wasn't the proper fit/type for me (had no nose pieces - just a frame) I went back there expecting to purchase a new pair of frames and lenses. But to my surprise, all I had to pay for was a frame. That was more than fair. Melisa was able to get me new lens under warranty, even though I was well past the 12 months period. When the new glasses came in, I wore them for a couple of weeks and noticed that I couldn't read the credits at the movie theatre (who sits there and read credits? lol) Anyways, I went back to Bancroft Eye Care and explained my situation. They found out that the optical company didn't grind the lenses exactly to fit my new frames, which were quite a bit larger than my original glasses. So another order went back out. A week later, I picked up my new glasses and must say that all is good. So anyone reading this review. I want you to know that the staff at Bancroft Eye Care went out of their way to satisfy me and make things right. I'm one HAPPY CUSTOMER. I have also worn glasses for 48 years. My one and only beef!! throw in the 1st bottle of eye glasses cleaner. Robert S.

Worst lenses every purchased, 1 year warranty that apparently is not, as I was told after 8 months…read moreI waited too long. Will not recommend, will discourage people from doing business here. Have worn glasses for 48 years, never have I ever felt with any prior companies that my purchase was a complete waste of money.