I've stayed many times this year. Mostly because of the pool and location. The corporate vibe…read moreprevents staff from giving a personal experience like you get in smaller independent hotel's but the restaurant is open in the evening's so that's s plus in Covid. Even at Christmas. I travel most of the time for work. While I don't feel at home in this hotel, I do like it and will probably stay again if necessary or I want the pool.
Everything is Extra. No personal touches to make you feel welcome. Even replenishing coffee is 6.00. and that's when we didn't have housekeeping once this week as they were banging on the door at 8am. While this is a business trip, I'm working different hour's so 8 am didn't work for me.
The restaurant staff are very nice, too busy at times and need more, too quiet mostly so they understaff.
Check-in can be a disaster. I've never seen or experienced anything so slow. On every visit. God forbid you get behind a crew. They don't even make eye contact to acknowledge your presence.
Even as a maratim member, price's are better online and with free cancellation then that's the way I've been booking. Staff cannot match the online price to save the company paying a fee which I think is a terrible business practice but it shows the level of corporate environment here.