My wife had a very negative experience in April 1. She and my daughter bought a pendant for around $120, had it boxed, went out for dinner, went back to their hotel, opened the box only to discover it was empty. When they returned the next day, the person in the shop refused to believe their story, said they should have come back the day before (the shop was closed before they discovered the empty box), basically called them liars, and refused to even enter into a polite conversation about what happened and what to do about it. While I don't think what they did was deliberate fraud, I do believe they made a mistake, refused to consider, that possibility, and basically took $120 and delivered nothing. We stopped charges via our credit card and did not pay them in the end. Needless to say, we wouldn't shop there ever again. read more