Ignore the low stars!!!! She has 15 5 stars hiding in the very bottom due to them not having other…read moreYelp reviews. This is not a true score!!! She is 5 star!! I was referred to Casey through another group on fb. I saw her answering many questions & finally reached out. She went out of her way and was patient answering every one of my questions! Which were 100's. We did a 7 day turn around on residency. I went to Belize and used an amazing service to cross the border which I would also recommend. Then I met Casey in Merida on our vacation journey & she picked me & my friend up and hand delivered us to the office. Together she got me in & out like lightning. I barely had to answer a question which was great because they did NOT speak English at this office. They knew her & understood what she was doing for me. She covered every base, filled out all the paperwork for me! I wouldn't have dared do it on my own. Her expertise & help got me set up for 4 years in 8 days flat. It is the best money I spent this year!! Don't hesitate to use YTS!!

I can echo the other one star reviews. 40min late to an appointment, begged INM to wait because she…read morehad all the paperwork...she showed up with the wrong forms and we got sent away. Same as the others, kept 1k deposit x2, ghosted after I said I handle it all. She then replied I set up the new appointments which was days after we did everything ourselves. Don't walk, run. In addition to all of this, when I told INM who my helper was, the lady physically looked worried for me.

Nice courteous staff. It was a local bus, but they helped me get where I needed to be with no hassleread more

The run from Merida to Progreso was okay. That bus was a bit old and needed a bit of maintenance,…read moreso our expectations going back weren't too high. The station was very crowded when Hubbers and I got there, so there was a bit of confusion where to buy the tickets and where to line up to board the bus. (There was also lines for cruise passengers and the signs weren't very clear.) We weren't in a hurry, so we eventually figured it out. There was also a waiting area specifically for us, but that also took a minute to figure out. We had a bit of time so I got the chance to check out a lot of vendors and scored some pretty cool (and fairly priced) souvenirs. But back to the ride: we ended up catching a newer and slightly updated bus, so the overall ride was better. The seats were better, the ride wasn't as rough, and the AC was working more efficiently. The trip was more comfortable, so I didn't even notice time going by. We were back in Merida in no time. There are buses leaving every 15 minutes to and from Merida, sometimes sooner depending on how quickly they fill up the buses. So don't fret if you miss one. Another will come along in a few minutes. It's a good (if not a better) option if you don't want to deal with parking or paying for an Uber. Something I'm going to keep in mind on the next visit.

Beautiful boutique hotel steps away from the cathedral with lots of shopping, restaurants and…read morebusinesses nearby . They didn't have meals only breakfast and drinks . The pool area is tiny but gorgeous

Lovely 4 star historic hotel with 5 star staff. Everyone was so incredibly accommodating and…read morehousekeeping was quick to tidy up our room with charming touches. Food only ok but beds are comfortable, hotel is quiet, and the location is in the heart of the city. A great choice!

Worst experience in my trip to Mexico was with this travel agency. We bought a guided trip to…read moreChichen Itza, we arrived and Willy the travel guide was losing time and made us buy our own tickets, after 30 minutes my husband ask him if we could start the tour. Willy was impolite and screamed to my husband, we didn't take the tour with him after that, he told us he was not going to give us the tour because he didn't want to and that we were missing it because he was such a great guide. We hired another guide, took the tour and expected a refund. Next day the travel agent refused to give a refund and called me a liar. They made me go there 3 times expecting me to leave the city because they knew when my bus leaving and we almost miss it dealing with this bad agency. Use other option there are so many...