Hermantown Napa is ok. Not the greatest customer service. The small plastic parts they sell are quite expensive- for being small and plastic. read more

I called Napa one Friday night about my car that was not starting consistently. The man said to bring it in Saturday morning, he asked for the make and model, etc. I took my car into Napa on a Saturday morning, dropping it and the keys off with a nice lady. I told her about the problems I was having, etc. At the end of the day Saturday, I called to check on the car and the lady said they had replaced that belt and everything was good. I questioned why they had done any work without checking with me first, and she was confused. She put the same dude I talked to the night before on the phone, and he told me I had brought in my car, and the replacement belt, and asked them to replace it. WHAT? I assured him I did not and explained my car's problems to him again. He got snippy on the phone, declaring he knew it was me who called him last night about that belt, and yada yada. So I went to Napa. Again, I explained to him in person that I didn't need a belt replaced in my car, that I had not brought a belt in (the lady had no idea). He was super rude and said he could easily take out a brand new belt if I didn't want it. I should have stood my ground, but my (ex) boyfriend didn't want to cause waves, and suggested maybe it did need a new belt. I insisted they mixed up the cars. Sure enough, there was an identical car (Nissan Sentra, black) out in the lot. Sorry, whoever you are, you never got a new belt in your car!! It was NOT the belt. I write this today because this morning my low tire pressure light came on, and Kwik Trip's air pump wasn't working. So I drove over to Napa, asked to use their air (big sign days Free Air, but a 10.00 fee for pressure readings or something) no problem, I have a tire pressure gauge. Or I thought I did. Nope. Ask the kid behind the counter to use one and he tells me They Don't Have a Tire Pressure Gauge. Liars, Idiots, and all around Clueless Fools. Don't bother going there. You'll probably get a completely different vehicle back. read more