I spent $597 on new brakes here yesterday. One of the new caliper brackets had stripped threads. NAPA exchanged the bracket, but made me pay for caliper lube that I would not have needed if their part was not defective. I called today to complain. They told me that's too bad. They can't just give things away. Shop here if you like paying for their mistakes and being spoken to rudely. read more

My family and I were traveling through town back to Missouri and our battery died. We got a jump and decided to go the Napa Auto Parts in Virginia, MN to get a battery. We had our four month baby and puppy with us. Turns out our battery was located under the floorboard and we needed some additional tools to access it. We were already overwhelmed with the situation so my husband asked the gentleman if he could help install in the battery. His reply was no. I thought maybe if I went in to ask (him seeing me holding my baby) explaining our situation I could get him to help. He rudely responded "I have never heard of an auto shop helping install a battery." I left crying. Honestly worst experience I've ever had. Just save your money and go somewhere else local. read more