1. Nasco Carpet & Rug Warehouse

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    Binghamton, NY

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    Nasco Carpet & Rug Warehouse

    4.5 (2 reviews)

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    Endwell Rug & Floor

    Endwell Rug & Floor

    2.5
    (8 reviews)

    The sales man was very impersonal and stayed away from us. It was dark and I couldn't make out the…read morerug colors

    I went to Endwell Rug to buy ceramic tiles for a floor for a half-bathroom. I went to the store…read morefour times, three to select the tile, take a sample home, return the sample. Brad, the man who lays their tiles came to my home, ostensibly to do the measurements. For the threshold to the bathroom, I now have and still want a marble bar, which other stores offer. He told me that he only would provide a metal threshold. I want below the new wallpaper an edge of tile several inches in height, which I have in another bathroom. He complained that he did not want to cut tiles to make the edge. I should have got the point, yet after he bragged that he himself could redo the entire bathroom, I asked him if he would install the vanity and recess the medicine cabinet. He assented. I listed what would be in his written contract for the extra work, which included caulking. He texted me as follows: "Between that yes but you said vanity to the wall. I'm a professional with 30 years..you either trust my work or you can get another guy to install them". I showed the text to three friends, who said "he's unprofessional" and "he does not want your job". The fourth time I went to the store was politely to ask for someone else to lay the tiles. The salesman Bob said that my request was "above his pay-grade". The manager Anselm who listened to me was silent. Four days later Paul, the salesman who waited on me, called and said that I would have to shop elsewhere.

    Floor Coverings International Binghamton

    Floor Coverings International Binghamton

    3.8
    (4 reviews)

    John is a quirky guy, opinionated but full service. If your design ideas do not match his own, he…read morewill push against you. He repeatedly "corrected" our vision for a certain color combination. We worked together for 2 months to find the perfect flooring. Not once during the process did he mention he is CASH ONLY as he had one bad experience with a product only (no install) chargeback a few years ago. Since credit cards provide a lot of consumer protection in regards to warranty and paper trail records for warranties, we contacted the HQ for Floor Coverings International to ensure they would keep the records in case this local store goes out of business, as our flooring came with a 20 year warranty to the tune of $5000. The HQ staff was very helpful, they understood the problem with cash only records and offered to speak with John to see if he would accept a partial cash and partial credit payment to solve the problem. They also stated they had a similar problem with another location skipping town and leaving customers without service post-sale, so they understood our concerns as it's valid. They also pointed out John plans to retire soon so he won't be in business much longer likely however they would find another location owner to travel to us if need me. Southern hospitality at this HQ 100%. We texted and called multiple times to complete the sale over the next 2 weeks. After a 2 month working relationship with a contract in hand and ready to write him a check to begin work, John GHOSTED us without so much as a voicemail, letter, text, nothing. Highly unprofessional. After 4 weeks waiting for him to respond, giving consideration perhaps something had prevented him from replying, we ordered the same product from elsewhere and paid a few hundred more BUT we were able to get quick, friendly service, installation warranty, full product warranty, and use our credit card which gives us peace of mind long term for warranty records as well as cashback on the $5000+ purchase from our card issuer. Overall, we wanted to use John, HQ were reassuring and reasonable people, and he had better products than Endwell Rug or Discount Carpet. But, ultimately, someone who acts inscrutably pre-sale is going to be trouble post-sale. We are very happy with our new flooring and are bummed we could not support this small local business.

    John installed new carpet in our conference rooms at both Jim Rollo State Farm Offices(Jim Rollo…read moreState Farm in Endwell and Jim Rollo State Farm in Binghamton). We received great advice regarding available carpet selections to stay within our budget. The installers were courteous, neat and did a quality work. We are very satisfied with everything.

    H.L. Stephens Furniture

    H.L. Stephens Furniture

    3.0
    (2 reviews)

    Even though it was a bit pricey, I really liked this couch/chaise/chair set. I also got a mattress…read moreand base. When the delivery people came, they didn't wipe their feet or wear booties like every other delivery people have. I was scrubbing mud off of my white chair while they were bringing in the other items. They saw me and said nothing. As they were carrying the base of the bed upstairs, they smashed a chunk of the edge of an archway going upstairs. They were bringing it back to the truck and decided to try again. I later found out how they did it. I noticed part of the cloth was hanging down from the base and one of the boards that frame the entire thing, was split into two. There was also mud on my mattress that I had to clean. They were sloppy and reckless and had no regard for the situation. I also had to clean mud off of my walls and other things in my house. I didn't realize the extent of the damage right away so nothing could be done. Customer service is minimal at best. If you are looking for good service in any way, this is not the place to go.

    This locally owned store has been in business for several decades because they treat the customer…read morelike they would a family member. They sell high quality American made furniture, but their prices are competitive with the cheap Asian stuff sold by chain stores. Our experience was great, from the very beginning with Cicely (our sales rep) to the two courteous and careful delivery guys, and the office staff for their follow-up communication. Everyone worked at professional level. Thank you. Joe K., Waneta Lake and Elmira, NY

    Carpets Plus ColorTILE - Americas Floor Store

    Carpets Plus ColorTILE - Americas Floor Store

    2.6
    (5 reviews)

    Steve is a wealth of knowledge and a great guy. We've made multiple purchases and received nothing…read morebut excellent service and insights. Steve has gone out of his way to ensure that we have the materials and supplies we need, at times even sacrificing his personal time to meet our needs. Tanner's installation skills are terrific and even the third party installers Steve has recommended have been a joy to work with.

    We went to Carpets Plus ColorTILE in Oneonta because I was referred to them by the Valinge company…read morewhich makes Woodura. That product was out of our budget, but we welcomed the opportunity to spend our money at a smaller business instead of Home Depot or online discounter. We were told to ask for Steve specifically, and he seemed to be the owner or manager. We went in to talk with him on Friday, and he was very eager to help us find something that would work for our entire home (new construction). I asked about engineered bamboo first (after the Woodura), but he told me it wasn't really "green" because of the glues. I replied that it was GreenGuard certified, and we didn't want vinyl because of the off-gassing. "Vinyl doesn't off-gas," he said, which is just a lie. Or maybe it's ignorance, I don't know. Anyway, I said NO, and that we were looking for something not petroleum-based. He shifted gears and started bringing out engineered woods, then some pressed-paper laminate (which, again, we did not want, just didn't look durable). Steve asked me about colors and materials, and our budget. I told him a figure actually more than we would spend at one of the big stores, but like I said, it's important to us that we support more local and family-owned businesses. We're trying to be good Americans, you know? It's hard making a living. He made some calls, trying to contact some distributors about specials he gets. Anyway, my spouse had an unexpected phone call come in, so while he stepped away, I tried talking baseball with Steve. He was wearing a Yankees shirt, but I asked if he'd seen Ohtani's big 50-50 game. "I hate him. I don't watch him." I asked why, but mostly the reply was that Steve just hated him. I took a guess and asked if it was because Ohtani was from another country. "No, I'm not a racist!" I clarified that I didn't mean because of race, because there are people of different races in THIS country, just that Ohtani is not from the U.S. "You know the have to send a big chunk of the money they make here back to Japan!" Well, yeah, but we have to pay income taxes, too, or we're supposed to, anyway. Finally, I said, "You gotta admit, the man has talent." Steve said, rather angrily, that Ohtani should have been thrown out of baseball for gambling. (FYI, Ohtani was cleared by multiple investigations; the money was stolen from him by his close associate & translator. Some of the evidence was phone calls to the bank, recorded by the bank, lying, saying he [the translator] was Ohtani and he wanted money transferred to a different account.) But Steve was not interested in evidence, because Pete Rose, who himself was caught red-handed gambling on *his own team while he was managing*, had been thrown out. "Pete Rose was the best player ever in the game." Okay. "Come on, I don't want to argue about baseball. I just wondered what you thought." I asked about tile for the bathroom, and Steve showed me some, but no talk of prices. I don't know how we got back to baseball, but I said that my spouse and I had chosen a team that we really liked, not either of the teams in our geographical area (Mets or Yankees). We have enjoyed watching the Cleveland Guardians for a few years now. "You mean the Indians...I believe that teams should keep the names they have." (I did not mention that most teams have gone through multiple name changes.) "Like the Redskins." "But that name is really racist." "No it's not, it's like the [he named local tribal nation]. Redskins and Indians isn't offensive." I didn't think fast enough to say that it's not Steve's skin that people named their sports team after, so he didn't get a say. But what I did say was, "Look, I'm really starting to change my mind about wanting to give you our business," AND HE KEPT GOING. We backed toward the door, and he seemed to take enjoyment out of kind of herding us out with his angry white-man spew. So I handed him back his business card and said, "Yeah, we're done here." And we left.

    Nasco Carpet & Rug Warehouse - carpeting - Updated July 2026

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