This place is ridiculous! Bad customer service and the mechanics are rude. We brought our vehicle…read morehere repeatedly for the same issue and they charged us stating they "fix" the issue every time when nothing is fixed. We only came here more than once because of warranty. We have tried multiple times reaching out to the owner about our concern and how we should be refunded since the issue did not get resolved, but the lady at the front desk keeps giving us BS!! They clearly need new mechanics there if they don't know how to fix an issue or say "I don't know what's wrong." The next day, I took my car to another mechanic and he figured out the problem within a couple of hours. This place is a rip off and I do not recommend at all!

Our car broke down on the way to Nashville. Enterprise referred us to First Class and we managed…read moreto get it there without a tow. They were so kind and courteous. They had our vehicle repaired the next day. The billing was itemized and labor cost was pretty reasonable.

Was just outside of town and my new (to me) car had a light pop up only 3k miles after a full…read moreservice. I was stressed and pushing it to make it to Nashville. Daniel was literally the BEST! He helped me sort out next steps and advised me of a plan that worked out perfectly for my schedule. Ask for Daniel! 10/10!

TRASH! took 8hrs to do the paperwork to buy a car. Had the paint start chipping on the brand new…read morecar within a month of having it, and Wyatt Johnson refused to do anything. Go anywhere else but here!

Updated Edit: After purchasing the vehicle not even seven days in. We had it checked by a mechanic…read moreand a second option also and the first mechanic said there is radiator damage. The second one advised there is some "shady things going on under the hood" and certain parts are not secured properly on the vehicle. The dealership was contacted on the 8th by us and stated they would look into it because they have "top tier" mechanics. Never received an email back or a phone call and the bank was contacted that same day also. By all means save yourself the headache and trouble. 7/1/2025:I'll start off by saying the whole team is friendly. Larry and Mia were great in working with us. Larry goes above and beyond to help and even the owner is a stand up guy! I highly recommend this dealership.

Was really excited bout getting a 2009 Yamaha R6 from them for 8500 had low miles and seemed like a…read moregood deal. I've driven the bike for 6 weeks and it's been in the shop ever since and I bought it last June .....its gonna cost me close to 4300 to get everything fixed....these people are out to screw you DO NOT DO BUSINESS WITH THEM.

We bought a 2024 Nissan Pathfinder with the help of Michael Di Grazio, and he was so awesome! After…read morewalking out of another dealership who was really unprofessional, we were delighted to run into Michael. He actually works mostly at the used car side, but he was with us the whole way. Very knowledgeable about Nissan's line up and was zero pressure. He introduced us to Stoney Canady who was also very helpful in explaining each step and got the app all set up on my phone. Then we went to see Cheryl Poff who finished all the details for us, and she is just a lovely person. We were both so stressed when we first drove in and were totally relaxed by the time we left and felt that we made a few friends. If you want a Nissan or even a good used car. I highly recommend Mathews Nissan in Clarksville! We love our beautiful new Pathfinder!!

My experience at Matthews Nissan was very disappointing. Unfortunately, it was the worst service…read moreexperience I have had there. From the beginning with my service advisor Allan,I felt that my primary concerns were not taken seriously. I clearly explained the issue during check-in, yet I had to repeat those same concerns later because they appeared to have been overlooked. Instead of focusing on the problem I originally brought the vehicle in for, I was encouraged to authorize a repair that was not my immediate priority. While I understand the repair may have been necessary, I was not financially prepared to complete it at this time and had not intended to move forward with it during this visit. Initially, the technician made it seem as though that repair(the brake light), was the reason for my concern with my vehicle. If I had not spoken up and insisted that my original concern be addressed, I would have left with the actual problem unresolved. When I did advocate for myself, I felt as though I was inconveniencing the technician, which made the interaction uncomfortable. Only after the vehicle was sent back for further inspection was the true issue identified. I would have appreciated having my original concerns taken seriously from the start instead of focusing on secondary repairs before diagnosing the problem I came in to address. Good customer service includes listening carefully to customers and addressing their primary concerns. Overall, I did not feel valued as a customer during this visit. If there were another Nissan dealership in the area, I would likely choose to take my business elsewhere. Unfortunately, Matthews Nissan is my only local option in Clarksville.

I've been looking for a vehicle for months & I decided e to do an online application with these…read moreguys, I woke up the next morning and received a message that I have been approved through a bank!! With zero down !! and I was shocked because other banks were turning me down. To sum all of this up the people were great and they made sure I was good to go I recommend them to EVERYBODY !! but be quick because they sale cars fast !!

My husband and I have been waiting for 6 months for our plates to come in. In the mean time we've…read morebeen getting temporary plates through the dealership. The current one I have on the car is expired and has been expired for a month now and I tried getting in contact with the owner well over a month ago to see if I can get another temporary one and she said she was out of office due to training. So, I waited for a couple weeks until it got closer to the expiration date and when I tried to contact her again she never got back to me. I'm aware that the dealership is closed because they're moving locations. However, I don't know if I can still expect them to recieve my actual plates or if they already got them and they just haven't contacted me. I tried to go get one through the vehicle registration place but unfortunately they were not able to help me. At this rate, I don't know what to do. This my only vehicle and my only way to get to work and to get groceries. I can't just keep waiting anymore. At this rate I've contacted them multiple times and no one has gotten back tto me regarding my situation.

Sold me a lemon wiring issues transmission issues and don stay true to there word. Don't recommend…read morewasting money here

very helpful and will get you in and get you out!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!read more

We got the car a 2021 traverse I am so happy with it they offer a military discount David was a…read moresalesman who helped us and he was so kind he informed us all about the military discounts on new cars and how there are no state taxes as long as you bring your orders and your LES as proof of military you can get an amazing deal $35,000 car we were able to get it for 25,000 with only 4000Down I am so pleased with how fast everything went and how smooth it was I definitely recommend this dealership or fast efficient in and out service granted we went in knowing what we wanted but I was so pleased with the customer service of this place

I took my car into James Corlew Chevrolet for transmission fluid change, brake fluid, replace…read morewipers and coolant change March 2023. I should have followed my instincts when driving up at 8:35 am and no "green arrows" were on at service door and no discernible lights on inside and could see no people moving around. I waited about 5 to 7 mins and I drove on and come back about 30 mins later and the same thing. Finally after about 5 mins or so the door went up. I ask what time they opened and he said 7am. I stated that is what I was told and the sign on service door stated this also. I told him that I had been there earlier and the door did not open and the "green arrows" that I was told about on phone were not on. He ask "their not on yet". The service advisor presented with no professionalism or customer courtesy. He never came to the customer lounge to inform me of the total price or to confirm he had entered the info I gave him was correct on work order. Any way I got a call back that my car was ready, about two hours and was timely. I was presented with invoice at the cashier's window and the advisor walked away quickly. Total price was $741. She insisted I sign everything and like a robot "cash, check or card". I signed, BIG mistake! Not that it actually matters. I never worry about this with the two Chevrolet Dealers I have done business with for years. Drove the car about 10 miles through traffic and checked transmission fluid three times. It was barley in the minimum zone but should had more fluid. I drove back to service doors and one opened. Some man, I'm guessing service manager, supervisor or something, standing by car when I got got out so I told him about the fluid level. He stated he would "take are of it," that he "had a trainee back there." A trainee changed my transmission fluid! Think about that. He should had closer supervision! It's a transmission!! The coolant does not look near as orange/red as it did the last time it was changed at the dealership where I bought the car. It just does not appear to be fresh/clean. The brake fluid at least had some added but is absolutely very close to being too full. It is over the fill level line and may be touching the 'cushion' on inside of cap. The tech did NOT clean any of the fluid caps or the area around the caps. This is strong evidence of NO professionalism and does not instill confidence. This of course worries me. I saw this after arriving home. I'm glad I keep under hood fairly clean. Now to the "Dollar Store" wipers. They did fit but were NOT close to the wipers they replaced. The wipers looked like toys compared to previous wipers. I had replaced twice before at two other Chevrolet Dealerships. After arriving home, I took passenger wiper off and it was held on, sort of, by a very thin plastic tab that almost broke off and would not have stayed on again! I have never felt so 'reamed' in my life! It is not the price, it's "what did I get for MY money". After arriving home, I called my local Chevrolet Dealer Parts Department and they had the wipers in stock that belonged on my car. She also stated voluntarily, "Sir, if you will pull into one of the service lanes we will be happy to install these for you." No charge for installing. They did follow through. I chose James Corlew Chevrolet out of convenience and location at the time!!! Lesson learned! BTW I have owned a few new Buicks and Chevrolets over the years and have dealt with numerous GM dealerships throughout the Southeast and this is absolutely the worst experience. In fact, it is my only truly bad experience with the actual service. This was my experience at James Corlew Chevrolet. You be the judge. What do you think I got for my money?

Can't ask for better customer service than I received from Daniel. Bought an EV but the charging…read morestations at my work didn't actually work so it just wasn't going to make sense for me to have it anymore. They took the car back the next day and couldn't have been nicer or more helpful about it.

Lackluster performance from the service department. Drop my car off on a Monday to get looked at…read more Thought it would be a 2-3 day process. The service advisor barely communicated with us. Called and texted on Friday after waiting all week, no return call or text. Been waiting 5 days and I don't know what the status of my vehicle is. Unprofessional to say the least! If this is how the service department conducts business I can't imagine how the rest of the dealership operates. 0-10 would not recommend!

Ok service but the thing that sucks is that they sell you a car and tell you to take it to a…read moremechanic to see if everything is ok well i bought a Toyota Prius of course test drove it perfectly fine the minute i take it off the lot all lights come on and start experiencing problems i should have known when they say take it to a mechanic your self means dont buy it ok got it dont ever buy from them......

This dealership is terrible. Please DO NOT get a vehicle from them. They will sell you a car saying…read morethat everything is perfect with the car when its not. They sold my friend a truck and her steering pump went out on it after a week of her having it. When she told them about it they told her they weren't fixing it. Then her water pump went out on her after that and they told her that they weren't going to fix that either its for her to fix it. They won't give her, her money back either. I told my friend that she should get a lawyer and sue them because that's not fair or right. Worse dealership in Clarksville save your money and go somewhere else.