I bought a Groupon deal for a gel manicure at Ren Shen which expired four months later. The deal…read morestated that mandatory booking was required by calling a phone number and providing the Coupon code, which is common on Groupon. Between buying the deal and the deal expiring four months later, I called the number countless times but never got through to anyone: the number would ring and ring and then say that the number could not take my call, leaving no option to leave a voicemail. The number was an Irish mobile number, rather than a landline number to the business itself. I also tried making an appointment by email just after buying the deal but didn't receive a response. I tried one last time by email when my Groupon was about to expire, and received a response saying they couldn't book an appointment for me as they were fully booked until the expiry date. In response to my query about calling, the email said they always respond to their clients so they probably just couldn't reach me when they called me back. I didn't have any missed calls on my phone, so not sure what happened there. They advised that I contact Groupon to resolve the issue, which was a little frustrating as the issue lay with not being able to reach the clinic to make an appointment, not with Groupon. In the end I lost out on a treatment I paid for, simply because I couldn't book myself in. I've heard good things about Ren Shen, but I'd be worried about buying another deal in case the same thing happens again!

I had an amazing spa pedicure here during the week! So relaxing and can't wait to go back :)read more