Amazing customer service. The staff looks out for your best interest and strives to get you the…read morebest coverages. Our agent was patience and answered all our questions and explained our policy so we understood what we were paying for and what coverages we had. No surprises, that's what we like!

From the owner: DeVries & Royston Insurance Agency, Inc. has been serving the people of Grand Rapids, Michigan…read moresince 1946. We are an all-inclusive insurance agency that offers customized service to all of our clients.

dont go here. they rob you bank!! they took more money then…read morewas otherized from my bank account then told me it was the normal state rates going up. they are thieves

Ridiculous prices and incompetence. Moved to MI and the agent used my IA ID for quote and then the…read moreauto quote doubled because of his obvious error. Moved my auto elsewhere. Then when prices for home and umbrella doubled the next year and got the same BS about "well you lost a discount but if you purchase auto here are your new rates" which was double the auto premium I was paying with a different company. So cancelled policies and asked if there was a refund for the home so I could direct it immediately back to Escrow. Said no there is no refund. Two days later got a refund check in the mail. Thanks for wasting my time and my money so now I have to call my lender and get get an escrow analysis before I do anything with the check. Super irritated.

Though this place has an overall pretty high rating from most customers, don't let that fool you…read more As I can attest to, you can have full coverage, yet still have a situation where State Farm outright REFUSES to cover the full repair costs (Minus the $100 deductible, as originally agreed to long ago). And, all because State Farm INSISTS in using after market parts when the car manufacturer (Tesla) REQUIRES that any authorized service center repairing Tesla vehicles to use ONLY original Equipment Manufacturer (Tesla manufactured) parts. It has been over 4 weeks now, and these overbearing, cheap MF'ers STILL want to basically nickle and dime us, and cheap out by going with after market parts on 2 remaining parts that need to be replaced. And, all for fixing vehicle damage that was DEFINITELY NOT the driver's fault! (As a passenger, I was THERE, and witnessed it WITH MY OWN 2 EYES at the time it happened). Whenever this all FINALLY over and resolved, we likely might start looking for a new auto insurance provider. Enough is enough! Like a bad neighbor, State Farm was definitely NOT there for us, despite being a customer of theirs for some years by now. How would YOU, State Farm, like it if YOU had to do without YOUR car for over 4 friggin' weeks?! Thanks for absolutely nothing, you so-called "Good neighbor"! If I could, I would have given ZERO stars in this review! EDIT: Just learned today that despite this branch office talking to their own claims department, the matter still is mysteriously not resolved. And, no... the Chad Kerr State Farm local branch office offered no actual answer as to why. Simply put, It's clear enough by now that we're being jerked around by State Farm. Again, this is despite having FULL COVERAGE auto insurance through State Farm. Small wonder why I gave them such a bad review. They EARNED it. PS - Chad Kerr himself is now trying to get this fair and honest review removed by me. Which frankly, is State Farm (via Chad Kerr) only making matters worse. Because, it shows me that Chad is more interest in "his" agency (State Farm's agency... he just is THEIR agent and representative at the local branch with his name on the front door, alongside State Farm's name on the door, and State Farm's name on the caller ID for incoming calls from "his" office). Look, WE WANT OUR CAR BACK!! Repaired PROPERLY at an authorized Tesla repair center (Betten Baker) using REAL Tesla manufactured parts ONLY). We have FULL COVERAGE, and was told by Chad Kerr's office (in other words, State Farm's branch office) that it would be covered except for the $100 deductible. Thus far, after 4 weeks and counting, our Tesla Model Y STILL has not had repairs completed, thanks to State Farm playing stupid hardball nonsense with Betten Baker auto repair, and cheaping out, thereby neglecting us as customers, and not honoring the full coverage plan we have with State Farm.

Sarah Lake at the Kerr agency is top notch customer service! She is personable, friendly,…read moreknowledgeable and extremely good at her job. I am thankful for her care and attention. She is a wonderful asset to the Kerr agency and also State Farm is lucky to have her.

I cannot recommend Aaryn Jewell at State Farm enough! I recently switched from my previous provider…read moreand ended up saving over $400 every six months! I honestly didn't believe the numbers at first--it seemed too good to be true--so I chose to call her just to take the final step of the process over the phone. That way I could legit confirm it was all real! The entire process was so quick and painless. It was also so very incredibly convenient. Aaryn handled almost everything through text message, which made the switch completely stress-free. If you are in Michigan and looking for an agent who is efficient, professional, and genuinely looks out for you, definitely recommend Aaryn!

Very professional and real quick with helping me on the phone to add another vehicle to my policy.read more

Ive had Randy as my agent for decades. For Apartment…read morebuilding, Automotice, ETC Stellar Ethical Man.

I really liked them for many years and always had great, friendly service. The partner is…read moreinattentive and rude. Look forward to moving the one last thing insured there somewhere else!

Doug Zuidema and Karen are both phenomenal folks to work with. I have been working with them for…read moreover a year now and there's never a question they haven't followed through with. I am sad I could no longer afford their policy, but definitely genuine people to talk to about your insurance needs!

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. Get Coverage You Can Trust. Compare and Save Now. Whatever Your Needs Are State Farm has you Covered. Click or Call for a Free Insurance Quote Today. License #: MI-0109440