I recently enquired about storage space in Albion when I was in between houses, in the middle of a rental crisis and struggling to find housing. NS salespeople kept following me up Daily, stressing that if I didn't jump on the special rate I may miss out. I was still trying to find a house in the meantime - bc otherwise I would have been homeless. I decided to play it safe and book a storage place, trusting that that would be the right decision, spending money that I didn't have to ensure I could have a backup. I got a call from a salesperson AGAIN with a tart tone saying "You said you were going to book the unit and i haven't heard from you", to which I replied "Actually i just booked it, I'm not sure why it didn't come up on your system". She replied "oh well i'll take you off as a lead then". I'll take you off as a lead?! nice.
At the eleventh hour, I ended up finding a place, signing a lease and being handed the keys the same day. I enquired to cancel my storage space to which I was given the run around on how to pursue a refund. I have today, received an email that my refund request was denied with a short and sharp correspondence.
Not sure if NS is aware of the rental crisis or just hoping to leverage off of it, but with that context and all of the customer touchpoints I have experienced throughout my encounters with National Storage, I have had a sub-par experience. I am extremely disappointed about the lack of care from beginning to end, and they've certainly guaranteed that I will never recommend nor use NS in the future. read more
