It is difficult to get excited about a bank or building society, they usually get a bad name by the media and often represent all the dark side of pure capitalism. Saying that after over a year with Nationwide I must admit I am pretty impressed with their level of service, their product offerings and their no nonsense approach. Personally like the fact I don't pay fees when using my card abroad and their low mortgage rates. I use this branch due to the local proximity, the branch is usually busy so do expect some waiting time though there is always someone checking the queue to see if they can be of assistance. That being said I only went there twice as I prefer doing most things online.
It gets 4 stars for the pleasant service received at each of my visits, the kiddies toy to keep my son happy whilst we waited and the fact that they never tried to upsell me anything.
Could do better with their opening hours or waiting time, hence why they are one star away from perfect.
Honestly a bank/building society I am not ashamed to recommend. read more
