Had more exceptional service in the branch today, and thought I had to leave a review…read more I'm happy with bank of Scotland in general, but the staff at this branch are always professional, friendly and helpful without fail. They help make life admin so much easier :) Just wanted to add that at this branch customers seem to be more important- this is the second time I've been here when the branch should be closing. I always get the same friendly service, where at previous banks they'll stop letting you in in advance.

Banks are banks and they all have their ups and downs, but I can't fault the people we've dealt…read morewith over the months and years at this particular branch. Friendly, patient, and always ready to help out. They offer good advice on the whole, and we've never had any issues dealing with them.

This is my branch, and so I am in here quite often…read more It's clean and tidy inside, with a comfy seating area and a reception desk facing you when you walk inside. There are a few ATM's in here as well which I like, opting for an indoor cash withdrawal wherever possible (I watch the news too much to trust people). The staff are friendly with a few in particular being super chatty whenever I am in here.

The banks have been a fairly common target for the boo-boys of late, with the big bonuses, the…read moregross mismanagement, and the fact that they nearly lost all of our money whilst simualtaneously bringing the country to it's knees, all making people just that bit less welcoming to their friendly local bank However, despite a recent infuriating mix up when HBOS mistakenly thought my card had been stolen, I can't have any complaints about them. This impressively big branch is open till 6, queues move quickly, and HBOS let me have an interest free overdraft when they could have been charging me for it. Even their telephone banking is good, as you're never kept waiting long at all. One word of warning at this branch especially. If you're male, you WILL find that in here a short skirted girl will try and sell you insurance or a credit card. If you're a girl you'll probably find a chisel-jawed male worker giving you the same spiel. They're not pushy or anything though, so it barely even registers as an annoyance.

The opening hours are pretty limited and the branch is usually busy, especially around lunch time,…read morebut they're pretty good at dealing with their customers quickly. These days they usually have two desks open and one additional member of staff working through the line of people to see if anyone could use the automatic paying in machine to avoid keeping a desk busy. Staff don't always know what to do with less common banking requests (for example, when account types change) but they can usually find you an advisor who does know what they're doing, or can make you an appointment if necessary. Unfortunately the process for making such appointments is pretty slow, otherwise I'd be inclined to give an extra star. Providing comfy seats and tablets for online banking is a nice touch. I just wish they were open a little bit later.

I'm not sure how much I Iove this bank. It's a bank. As soon as I've handed over my SSFRS…read moreresponsibilities I'm probably not going to be stepping into this branch again. Since the recent refurb it's a little difficult to navigate although the cash machine area does look a lot snazzier. The staff remain relatively friendly, but the opening times are terrible for being in such a central, busy location. Due to the awkward opening times, it's often very busy, and lines don't move too quickly. It's a bank, and it does what it needs to do, but there is so much room for improvement here!

This is indeed a handy, decent sized bank situated in a residential area in the South Side of…read moreGlasgow. It's big, comfortable and has the bog standard - but relatively nice - traditional Bank of Scotland decor in it; including grey speckled carpets and the like. The staff are pleasant enough and certainly seem to know their products well. This is especially clear in their questioning sales pitch for: 1) Car insurance. 2) Home insurance. 3) Building insurance. 4) Mobile phone insurance. 5) Platinum and/or Gold current accounts. I've found the best way to avoid getting tangled into long and drawn out conversations relating to the above it to make it abundantly and quickly evident that: 1) You don't have a car. 2) You've just renewed your home insurance. 3) You have to take your building insurance out through your factors. 4) You have a cheap mobile phone because you forever lose/break it. 5) You have very limited funds coming into your account regularly. Problem solved.

This branch of Bank of Scotland is really handy for me indeed, I don't really venture in a lot but…read morewhen I do the staff have always been very helpful. To be honest the only time I head to the bank is if the card machine has swallowed my card, which seems to happen to me a lot more than your average person. It's so annoying! The only downside is the fact that they try to sell you everything from credit cards to holiday insurance that you just don't want or need. They're pretty persistent though but not as bad as some other branches. It's a reasonable size and as well as general bank related queries there is a section for business banking too. This bank also hosts a card machine outside which is very handy and it doesn't charge you for transactions.

Yes, yes, I know it's a bank, and I know I should be kicking it left, right and centre while it's…read moredown, but I'm afraid I have had nothing but excellent service from this Byres Road branch. From the advisor who helped me set up the most suitable account to the front desk staff who always deal with me in a friendly and efficient manner, any business I have had here has been almost entirely stress-free. Indeed on the one occasion something minor did go wrong, an e-mail of slight complaint resulted in 50 pounds compensation.

Like the previous reviewer, I seriously grudge giving a good review to any bank. So let me clarify,…read morethis review is for the staff at the Byres Road branch of Nationwide, not the high head ones on huge bonuses. Every time I have visited this branch I have found the tellers to be friendly, polite and efficiant. Maybe I appreciate this all the more because I had a bad customer service experience at the Buchanan Street bank. However, I cannot fault the people who serve the West End Nationwide customers.

There's good staff in this bank and plenty of "cash machines" outside. But the queues here are bad…read more When I tried to sign up, I was told I would be waiting an hour and a half!. Not surprising that it's Scotland's busiest branch. So if you are wanting to pay something, it's best to go to your local branch, they took me within 10 minutes.

Brilliant bank! Staff are excellentread more

Now, I personally don't have an account in here but I have been in this branch frequently due to my…read moreprevious employment in Buchanan Galleries. Don't be fooled, this does not mean that I've only encountered the business section of this branch. In fact, more often that not I was sent down here on a mission by my manager at the time to pay money into her account to cover bills. It's due to these occasions in particular, that I have found this bank to be preferable to my own. The staff have been friendly, helpful and did not seemed to bothered by the fact that I was playing about with an account that wasn't mine. Meanwhile, the service was unbelievably fast, even during the busier times such as lunchtime and/or Saturdays. This brings us onto the opening hours. This was one of the first venues where late night and weekend opening was piloted. It must have proved popular as this now seemed to have been adopted by other branches and indeed banks. In addition to all this, the branch was always clean, airy and clutter free. All you want from a bank - apart from more money.

I've been a Bank of Scotland customer for over 30 years and only since the recession that l have…read moretaken a dislike to them. Once you visit a Bank of Scotland branch they may call you to do a survey on their staff, how can a bank get so low to to be harassing their own staff then to harass customers to a performance review on the employee, l would normally understand this but as l went to the bank three times last week l received four calls one lasted an hour as they hadn't put the receiver down.