aras is such a disrespectful person I've been having hot water problems for four years has not…read moreresolved this problem. He is a very arrogant person. He likes to show up to people's apartment unannounced come inside the apartment to check it out his maintenance workers are lazy never working. They're always chatting with each other. I wish we had a new management company. And the board doesn't do anything it's like the board is scared of Aries and it should be the other way aroun. They are not part of the Better Business Bureau website so that goes to show you a lot.

Apparently good for maintenance and accounting matters only. I live in a property they manage and…read morethey do not follow thru on noise complaints. I guess because by moving out the price of the apartments usually go up. They do not post the regulations that the Co-op residents are to follow and the NYC regulations on smoke is not posted as mandated by the law owners which comes with a fine by the city. They use every deflective practice from the start of a complaint and after simply do not respond. In my experience as an owner, they do not behave as if they work for the Co op Board and the Board behaves as if ARAS Properties was their boss.

It's 2020: do not rent at 300 W 49th St. Elmsford Arms in Manhattan - the apartment I had there…read more(#200) was completely infested by mice and rats and Abro Management Company did little to nothing to address the problem for 9 months. This company is dishonest. When I was viewing the place, I asked about problems with rats and the building Super said "maybe once or twice in the last 30 years. We've rarely had rodent problems". What I learned after moving in is that there's a sign-up sheet at the front desk because the exterminator comes every 2 weeks on Wednesday. Isn't there a law against blatantly lying about something like that? Oh yeah, it could be considered fraud. I caught so many mice while living here I lost count. I attached a picture of a glue trap with 3 dead mice on it alone, as well as a living mouse caught near my stove. These are just a few of the examples. We live in a pandemic world - as a renter, you've got a chance to get a good deal on an apartment in the city. Please go anywhere but here - you don't want to deal with these rodents.

Abro Management owns Ava Dearborn (previously Dorchester Apartments). They have NO EMERGENCY…read morenumber for issues after hours. I don't understand how that is even legal. They are not responsive during the day either. My heat is broken. My apartment is in the nineties and I have no means to shut off the heat. They fixed this after I begged and pleaded for 58 days and did not get it fixed until I wrote them a letter indicating I would be hiring a repairman and deducting the cost out of the following month's rent. Seven days later my heat is again in the nineties and I will have to sleep with the windows open. Last time I did that I got very sick. RUN away from any apartment complex that they manage

Every time I needed a little repair, or there was something to discuss, JP and the Crosstown team…read morewere quick to respond, attentive, and kind. They are a great building management company!

Crosstown does a wonderful and thorough job managing their properties. I've been with them for over…read morea year now. Everyone is very helpful and friendly! Great company for property management

Update....Lewis replied and took care of the hot water/heat situation. Although, I still have…read moreissues in my apartment, I truly appreciate him getting this situation resolved. It was nice to feel heard and he understood my concerns. Thank you, Lewis

Avoid any property owned by this company! Absolutely slum lords. In the middle of covid winter they…read morewouldn't turn on the heat. Tried calling the company and only got an automated message saying they're only in office on Wednesdays. ONE day out of the week. Tried calling back on that day and still no answer nor any follow ups to voice messages or emails sent. Got to the point where half the building were calling the Housing Authority and reps were knocking on the door every day in response to all the complaints. To avoid being fined, the building turned the heat on for a week then shut it off again despite it still being frigid. They also shut the hot water off. Were reported to Housing Authority for that as well and then they switched to shutting the hot water off at NIGHT. So when Housing Authority comes to verify the violations during normal daytime hours the hot water works fine, but between about 11pm to 6am the water is FRIGID. My roommate is a construction worker who has to be on site by 6am and is unable to shower when they get up in the morning because there's no hot water. We've also had numerous problems with clogging and backed up plumbing. According to one of the Housing Authority reps its because a shoddy job was done when these greedy people renovated by turning what was once the kitchen into a third bedroom and rerouting the piping to make the livingroom a livingroom/kitchen. We also had a broken toilet which the super tried to charge us to repair. Do not rent from this company! Our lease is up soon and we're getting out of here immediately.

Kimmy and staff are excellent. Trusting and professional. Will recommend to friends and family.read more

First house cleaning was Excellent all around,owner spoke and understood English fluently, wore…read moregloves and masks at all times,did everything that we had requested, including things that were missed by other services, like dusting mouldings and baseboard heating covers. Would highly recommend.