Look somewhere else! I picked a ring for my wife as a Christmas present, but when they packed it, I…read morewanted a different size than the one I looked at initially. I haven't noticed this new one had an ugly visible defect . I am from US, so I emailed them asking what do I need to do to have it replaced. No answer for 2 weeks, then they claimed they had some email problems, then again complete silence. Don't sponsor this behavior...buy somewhere else.

I received an awful customer service from this designer shop. I was sent a product from Helena…read moreRohner as a present and the shop put me as responsible for paying the custom taxes (I basically was asked to pay for a present someone else had paid for and was unaware of). I asked the shop to change their policy and have the person buying the present pay for those taxes later by maintaining in their database the credit card information. They didn't do anything. Please be careful when buying from this shop, they give terrible customer service.

The door man kept sighing heavily whiling leaning on the counter and seemed like he really hated…read morehis job. That definitely did not give us a good first impression. On the way out he was on his phone and once again didn't give us a greeting. It was quite difficult to get someone to help us after asking three different people. Overall I still love the brand but I definitely would go to a different location to purchase.

Horrible service. I am not sure if the MANAGER was being prejudice, selective, or racist, but I was…read morenot treated with respect as a client. I went in and asked for an Evelyne mini. She LIED and told me none were available. I asked another sales associate Maria who assisted me and got one. Did one fall out of the sky within a matter of minutes?! I was not recommended to view other items or fragrances. I wasn't even offered anything to drink. It is not fair that people choose to spend their money with an establishment that does not value their them as a client. I did leave with the Evelyne mini because this was a coveted item and color that I have wanted for sometime. I saved hundreds of dollars opposed to purchasing the same exact item here in the U.S. It is disgusting that a manager can treat a person with zero respect. I have shopped at their Barcelona store and was treated with the utmost respect by everyone. Beware with this location, you might not be "elite" enough to be allowed to make a purchase.

They ignore you and make you wait and greet others who came much later and signed in. Finally when…read moreyou walk out they try to catch you and ask if they can help you. This might be a "high end" brand but they have poor customer service. Shopping should be a fun experience and this was the complete opposite. So pretentious and rude.

I love me so LV. I shop here every time im in the area. Service is always good, and staff is…read morepleasant. For some reason i always get ignored when im at this particular store, it does not bother me, just pointing it out. Other stores do take care of me slightly more than here. Still, i come in and always shop when im in Madrid. For those who have American passport. Bring the physical passport... they will not take a photo copy or take your word for it when it comes to filing out the Tax free form. Again, unlike other LV a copy of my passport on my phone is sufficient.

Bought 2 nice knives here. Asked for them NOT to ship it right away as I was not returning home…read moreuntil June. They wrote that at the top of the shipping order. Was a hefty €56 just to ship!! Unfortunately, they shipped it immediately as UPS tried to deliver it 3x then indicated they shipped it back to Juvi. On top of this, there was a totally in expected customs fee of $83 that UPS is trying to collect from me!! What a nightmare! Juvi has zero online presence, so couldn't contact by social media, email, WhatsApp, etc. Did end up calling. Asked if someone spoke English. They hung up on me. Kept trying. They stopped answering the phone. Finally contacted my credit card company-they will look into it. Still fighting UPS on the customs fees. Knives were nice, but if I had to do it over again, I just would not have bothered. Costing me more than I would have paid for knives in US.

Do NOT shop here. As a tourist from the US I was not offered the option to pay in euros or US…read moredollars.. they simply charged me in US dollars to line their own pockets with a few extra bucks due to dynamic currency conversion. I told them this is not legal and they ignored me. I told them to cancel the transaction, they refused. And while I have no expectation as tourist in another country that the sales people speak English, the sales person was able to speak English while helping me shop. She conveniently stopped speaking English when I showed her my receipt with the statement that I was given the option between US dollars and euros (which I was not given). Do yourself a favor and shop elsewhere in Toledo.