Deeply regret we deviated from our clients preferred supplier and provided this company with our…read morebusiness. To start with just to get a refund for returned goods is frustrating with no clear communication or urgency. A few weeks have passed since we first reached out in an attempt to return some unused and untouched stock - 13 lengths of cornices - following surplus based on the company's own quantity recommendation. However we were informed by Mark (the owner) that this was not possible due to space limitations. After our initial conversation with Mark, we attempted to follow up to see if space had become available and another staff member mentioned the company had multiple storage options but when we raised that point with the owner, we were met with: "Whoever you spoke to does not know what they are talking about" and no solution was offered. Despite our willingness to cover restocking and delivery fees as outlined by the company on our previous return, and even offering to store the items until space became available, we have been met consistently with dismissive responses and repeated avoidance of our requests. There has been zero regard for customer satisfaction, environmental responsibility or basic fairness in how this situation should have been handled. We won't be using them again and wouldn't recommend them to others.

I decided I wanted a refurbishment of my 120 year old and cornices and ceiling roses as part of…read morelounge redecoration but had no idea of how so dropped in on London Plastercraft who are local to me. Though not getting any business they were very helpful and gave me good advice especially about the stripping substances/how they work. When the decorators put this into practice the results were not as expected because the underlying cornices/roses turned out to be not only multi coats of paint covered but damaged as well. I contacted London Plastercraft again and they sent Andrew out to take a look. Andrew gave further advice but I was feeling less confident about results in the short time I had a available so asked what they could do. Well they couldn't have done more from setting out options (including renew which we decided), helped us select what we wanted, producing it, and, just 8 (Eight) days later, their smart young team installed it so enabling my decorators to maintain schedule. It looks fantastic, I couldn't be more pleased with the company, the team involved (especially Andrew) or the price.