In my experience, there was nothing wrong with the room or the service here.
The room: I stayed in room 708, which was small but comfortable enough for 2 people. It had a kitchenette, a small table w/2 chairs, a couch, and a TV. The bedroom was just a step up into another small room with what seemed like a queen bed. No room for anything in the room but a bed and a small bed stand. There was also a small closet.
- Bathroom was fine. Small as well, no bathtub, but a heated towel rack.
- Room cons:
- It was a bit difficult to have our luggage out and about.
- I believe every room has a washer/dryer (1 unit for wash and dry), but the dryer was not good. No laundry detergent or dishwasher liquid is available. You have to get your own.
- There is a charge for extra towels and linens. Like, not a refundable deposit. A charge.
- They only wash/replace towels and linens if you stay for more than a week.
Concierge: pretty much everyone at the desk was great. Answered questions, helped with calling places, weighed our bags, kept our luggage in storage, etc.
- Service con: the only thing I'd warn about is that sometimes the information is not exactly accurate. Yes, we can get laundry detergent? No, we can't. No, they can't fix the beds coming apart (two small beds put side by side) in the room? Yes, they can. No, the letting office won't be open soon? Yes, it was.
Location: we discovered that the 360 bus line was great. If you don't want to walk the 8- 10min. to a tube station, the 360 takes you directly to South Kensington Station (go RIGHT when you leave the hotel). Overall- great place to stay. Seriously- the bus system was amazing.
*** The elementary school was not open when I was there, so I don't know if it would be different. read more