My mother fell and lacerated her liver while we were vacationing here in Prague. They saved my…read moremother's life! Excellent surgeon, wonderful staff, very caring! So grateful for this facility and these people.

I visited this hospital yesterday afternoon with a painful foot injury and was appalled by the…read moreincompetence and rudeness of the staff. At reception I was told to go down to a small window half way down the hall to receive care. The woman sitting inside did not speak any English (not a crime but, when there are literally thousands of foreign tourists within a mile of this old town emergency room, very surprising). She rudely dismissed me when I couldn't explain that I had an injured foot in Czech and turned her back to me so I would leave. I asked her if there was anyplace else she could recommend for me to get care that spoke English, she ignored me and made clear that she was irritated by my question and the fact that I had not yet left the hospital. I asked to see a doctor and that was a word she understood and she sent a doctor out to the hall to see me. He seemed to know very little English himself but seemed to understand from my communication and demonstration that I had injured my foot and needed to be evaluated. He instructed me to go to the very end of the hall for care. When I reached the end of the hall there were only toilets. A nurse from another area who spoke a bit of English asked me what I needed and I described my injury. She said I needed to go back to the area I had spoken to the rude woman before because it was the correct place. I left the hospital to find care elsewhere as I didn't trust that I would receive appropriate care. I live around Europe most of the year in non English speaking countries and this has been the only place I've had trouble receiving medical care. They should put a system in place for non Czech speaking patients to communicate, even if only by typing their symptoms into a google translate program on their computers. I've worked in hospitals as a patient advocate and in Human Resources. I know that there are ethical as well as legal obligations for providing care to people who walk in your door. The treatment, lack of treatment, I received was completely unacceptable.

I am gonna call this maternity hospital Podolí in this review as we do. One of the best maternity…read morehospitals in Europe if we will talk about professional level of doctors. The second thing is customer approach. Let´s look at both. But first some generall facts. It doesn´t look awesomely beautiful from outside but it´s really nicely looking inside. Plenty of space, old statues, continuously renovated a rooms (for pacients) are big enough, especially if you are on of those private ones (which I totally recommend to book). Ok and now about those two things. As i said the first one is professional. Generally speaking czech obstetrics is on very high level. We have one of the lowest mortality in the world (top 3 actually). And Podolí is on the top of the rank. If any other hospital has some problems with mom and kid so they try to get them to this one (or Apolinář). They have the best skills and experiences. They can save babies which would be doomed somewhere else. That´s actually amazing. If any mom knows that the birth is risky, they go automatically to this hospital. So all and all, there is no question about the high level of professionalism of local medical staff. But there is a second thing and it is customer approcach and not only here but generally in czech hospitals. We carry this weight from comunist time when customer didn´t really matter or better said customer´s opinion. So in this case, it´s like I am the doctor and you are just a patient so you shut up and listen me because I am always right. Well, I understand that those people study for six or more years and have plenty of experiences but that doesn´ t mean that they can´t be more flexible in approcach and communication towards clients. Also many people wants to know exactly what will go on and the type approacch "Well, I could tell you but you wouldn´t understand so why should I" is also not the right one. So that´s the "dark" side of hospitals generally including Podolí. But not everything is so bad and now I am talking about Podolí. It´s getting better and it´s more or less really up to which doctor you meet because there are lights in the dark. Also all doctors and many midwifes speakes english in this hospital so that´s cool. Worse situation is with nurses. They don´t really speak so discussion with them might be sometimes frustrating or confusing but it´s not so horrible as it can sound. All and all I recommend this maternity hospital because the life of your baby is always the most important thing.

Velmi špatná zkušenost s noční chirurgickou pohotovostí FN Královské Vinohrady…read more Na pohotovost jsme přišli kolem 1:00 v noci s bolestivým abscesem v třísle. Problém trvá delší dobu, ale během noci z pátku na sobotu se akutně zhoršil - výrazně se zvětšil a bolest už byla nesnesitelná, proto jsme přijeli. Hned při příchodu se sestra podivovala, proč jdeme "až teď v noci", převracela oči a vůbec nebrala v potaz, že se stav akutně zhoršil, což jsme opakovaně vysvětlovali. Lékařka se na místo krátce podívala a bez jakéhokoli řešení nás odmítla s tím, že si máme v pondělí zajít k obvodní lékařce, protože to prý teď řešit nebude. Absces v třísle je přitom chirurgický problém, který se běžně řeší na pohotovosti, zvlášť pokud se zhoršuje a je velmi bolestivý. Odmítání péče a způsob komunikace považuji za neprofesionální a necitlivé. Pohotovost má sloužit právě pro situace, kdy se stav náhle zhorší mimo běžnou ordinační dobu. Bohužel jsme se zde setkali s opakem. Doufám, že se nemocnice nad přístupem personálu, zejména na noční chirurgické pohotovosti, zamyslí.

It was hard to avoid getting sick in the cold weather, especially when you are traveling and when…read moreyou are from out of country. But we are glad to found this clinic. Before coming to this clinic, I have already know this is a place for non- EU patients, that speak good English and they will accept you for no insurance coverage. But honestly compare to the US health insurance, what you paid for its well worth it. And from my research, apparently prague has the 5th best Healthcare service in Europe, so we decided to go in to see a doctor before we travel off to a different country. The clinic was not crowded, however, the doctor was out for an in house service, in this case he was at the hotel. (So, another great option to do if you are far from it, but they do charge more for it.) So we end up having have to wait for an hour. But as soon as the doctors is back, he was quick and immediately see us. The check up was professional, throughout and efficient. And then they send us medication on the spot instead of going to a pharmacy for pick up. And we just paid up and go. It was a stressed free experience, without breaking your bank, especially when traveling out of country. My only complaint is that, after we return home and wanted to get the medical record of the antibiotics prescribed( because the receipt was written in Czech), they never got back to us thru email.

Scared I was, being in a foreign country when the accident occurred at the Lebowski Museum on the…read moremarble steps. Ambulance and hospital were wonderful except for one doctor: radiologist for Cat scan. I could barely move. She yelled at me and then yanked my left arm to get my body on to the table. Mean as could be. Otherwise the E.R. doctor and some nurses spoke English, were very attentive and very gentle. Of course it helped that the hotel owner at Hotel Petr, a family owned business came quickly to the hospital and comforted me. I keep wondering if the radiologist injured the rotator cuff in my left shoulder or pulled any muscles. I am almost recovered: accident occurred October 6th, 2018. I was told that this is the 2nd best hospital in Prague.