My agent was highly focused on finding a house for me, but had NO interest at all in helping me…read morefind the RIGHT house which would be my home. He offered persuasive financial advice on price range (Pay cash in full! No mortgage! Live free and clear!) BUT then showed and glowed over a house built by a notoriously shoddy local builder (other agents have said they do not even show Poff built money pits to their clients). He then engaged on my behalf a an inspector whose company is owned by the shoddy builder's family so of course he didn't identify the problems. Seller knew of house's problems, likely the seller's agent too as they were obvious to a pro. In retrospect Long & Foster agent and HIS inspector had to have known too, it was all expedited to who's benefit? Not mine. My agent was very friendly, but provided no guidance as to where in the area to live, providing no useful guidance for relocation based on his supposed knowledge of the area. His goal was get this small annoyance of a sale over and done with. Having lived in the home for almost a year, I am unhappy with the area and the lies of omission in working with me. If you are under $500,000 don't choose...we're an annoyance to this "highly educated" real estate sales man who literally told me dozens of times how highly educated is is, yet there he is, no different than a used car salesman drooling for commission at any cost. DO NOT USE.

Ryan McCollum was our agent and we cannot say enough about all the great services he provided to…read moreus. He is extremely professional and patient. He took the time and assisted us with finding a home. When he was not available, he had Kerry Gillespie cover for him. Kerry was also great and very helpful. It is always difficult when you have to tour, review and plan to buy a home, but Ryan covered all our needs. We highly recommend working with this wonderful, dedicated young man.

I would rate True North Title 10 stars, if that were an option…read more I highly recommend True North Title. They are very professional and knowledgeable. Their customer service is an A+! I recommend their title services to all my clients, friends and family. You should too!

Absolutely the worst title company I've e er dealt with. There was an issue with unpaid taxes that…read morethey were aware of and failed to disclose

My daughter and her roommates rented on Lunch Pail Lane in Blackburg. It is a beautiful townhome…read morein a great location for a Hokie. However, they charged EACH girl $175 in cleaning fee (that's $700!) to CLEAN (not paint or for any repairs) the apartment when they left. We had also paid for someone to come in and clean it and had asked for them to inspect it to prevent the fees, but they denied our request and then went ahead and charged them anyway. I have filed 5, yes 5, inquiries asking for photos to justify the fees, with no response at all. I honestly feel they charge every resident these fees and just hope the renters will give up. Of our $400 deposits per girl ($1600 total) , we got only $200 back per student ($800 total). They are ripping off these kids. The question is how far would a parent go for $200 - I guess they know it isn't far enough for them to stop doing it. Sucks to do that to students.

If I could give negative stars I would. I started using Granite to manage my property 4 years ago…read more Pointe West bought them out about 2 years ago. Everything was fine until this past year. Suddenly and without any notice PW started taking money from my owners account when they billed the renter for something then reimbursed the owners account when the renter paid. This came to my attention when they charged a renter who terminated their lease a month early an entire months rent for the privilege. The renter never paid the fee but PW doesn't care because they charged me for it so now I am out a months rent. This is on top of the fact that they never told me the renter terminated the lease or that they were charged the fee. They just took it out of my account. Now I am being charged $1200 labor charge for a leak that was fixed with $100 of materials. When I asked for receipts for what was paid they told me no. Since the rent goes through them I have no options. I am terminating my contract with them.

I needed a passport-style photo with unique specifications, and Charlie did a great job in the…read morecustom photo. Charlie is very friendly and provides great customer service.

Great quality photos. Fast, friendly services. Very easy to make an appointment. Very accommodating.read more

I have bought or sold three homes in Blacksburg through Mike and his team. On the selling side he…read morethroughly scoped the market. His analysis suggested a sell price range that was higher than we had thought. We took his price and were amply rewarded. On the buying side in our latest purchase, Mike studying price ranges and knowing that we were intent on buying this particular residence advised us on offer options. We highly recommend Mike and his team and should we wish to buy another piece of property, we will call him first.

We did not have a positive experience with longtime Townside agent Mike Eggleston. My husband and I…read moreowned a townhouse in Blacksburg for nearly two decades that we paid Townside to manage throughout. (We moved and were absentee owners.) When it came time to sell, Mike did the absolute minimum. Home photos posted online were taken (inexpertly) with a cell phone and included images of a kitchen sink filled with dirty dishes and (inexplicably) a dirty bath with (yuck) hairs on the toilet seat. We quickly asked for photos to be taken down. We paid for maid service and requested professional photography. From the original listing (with horrible photos), Mike brought us offers well below asking from buyers who viewed our townhouse as a bargain sale. When we declined to counter, Mike was a bit of a bully as he tried to goad us into entertaining low ball offers ... while comps in the same complex represented by a Townside colleague were going at and above asking. We ended up selling at an acceptable price (but not great in a sellers' market). I produced our property flyers myself and sent them to Mike for printing and distribution. We had to stay on top of Mike for photography and house cleanings before showings. We had to be firm in our negotiations under pressure from Mike to sell low. A wholly unpleasant transaction. I am not sure if anyone reads these reviews, but if you do ... I would caution you to steer clear of Mr. Eggleston.