Parking can be a bit challenging at this location but the staff are always super helpful and knowledgeable. if there is ever a line, it moves along quickly and ease of service is always smooth and efficient. read more

Staff is always friendly and super helpful!! excellent service always. very great for a small business, they handle my printing and shipping with ease! read more

Usually I have to be extremely unimpressed and frustrated with a business for it warrant 1 star, but my experience today justifies this. Staff were nonchalant and sounded like I was an inconvenience trying to resolve a DHL delivery to this Service Point location. What utterly frustrated me was half-way through looking up my package on their system, the associate started talking to someone behind me and completely dealt with their package rather than actually finishing what she was doing for myself. After then she still wasn't able to help, and offered no assistance other than "try calling DHL." What is the use of being a Service Point if you're unable to provide service? read more

Fantastic experience today! I had an emergency with a legal document that had to be copied and altered so it was legible. The staff at NPS were absolutely amazing especially Cadene and Antonella. Alfredo, you are fortunate to have such great employees!! Regards, Alison read more

I had just experienced the worst customer service ever, dealing with the owner Alfredo. I came into the store and noticed the name had changed form Postnet to NetPrint & Ship. Alfredo introduced himself as the new owner. I had a package that needed to be sent to Montreal by the next day, no later than end of business day. He gave me to options FedEx and expressPost, expressPost. I bought a box to send the items in and had written down the address for him, and he proceeded to affix the label. Everything seemed fine until the next day. 5:30pm the next day I called Alfredo and I told him the package had not been delivered. He became defensive and told me it was my responsibility to track the package, he does not provide that service with Canada post. I told him I was tracking the package that is why I new it had not been delivered. It had arrive in Montreal the next morning at 7:20am and had been sitting at the sorting centre. I asked if he could call and see if there was a problem. He again told me he does not provide this service and he doesn't have a number for Canada Post and it was my responsibility to track the item. I told him the item was perishable and needed to be delivered within the next 24 hours. At no time did he offer to help, his answer was it's your responsibility to track it and it must have arrived too late to get on the truck, more than likely it will get there the next day. Since he wasn't going to help I put a special ticket request with Canada post to track the parcel. The next day went by and the parcel did not arrive. I called the store again Catherine answered, one of his employees... she was fantastic. I explained what had happened and she immediately said that she would follow up with Alfredo and have him call me. Guess what....no call. I called again the next day and spoke to Catherine. I told her Alfredo did not call me and she was very apologetic. She immediately took charge of the situation and told me she would call Canada Post to see what had happened. Within an hour she got back to me and informed me that the street address had been left off the parcel and they had already shipped it back to Toronto. Alfredo had labelled the package incorrectly. Now will all make mistakes we're only human, however Alfredo insisted that the address was on the box when I gave it to him and I made the mistake. I reminded him the the box had nothing written on it I had purchased a new box in his store and he sealed it and affixed the label he personally printed in his system. A week has passed and Catherine called to let me know my package had arrive today. Guess what....the label on the package had an name, a city, a postal code and no address. all he had to do is make a phone call to Canada Post and this could have been all avoided. He reminded me again today with Canada Post it's my responsibility to track the package and it's his company policy. That's what I call someone with a mind on "exceptional customer service." If you do go to NetPrint make sure you deal with Catherine or one of his other employees that have been there for a while. He doesn't have a clue when it comes to customer service. read more

The new Net Print & Ship team was very helpful. I have a supplier who insists on using fax and we don't have a fax machine any more so these guys accepted the fax, kept it for me until I got there and then charged me just a loonie for the local fax. Very helpful! read more

Excellent customer service and very fair prices. I've been a customer for several years. Jobs have ranged from one-page photocopying, to a designed flyer, to overseas shipping. No matter the size of the job, service is always friendly and totally professional. Staff members come up with creative solutions to tricky problems -- and they'll offer options to suit your budget. read more

If I could give this business zero stars I would. Long story short is that I was left in charge of my neighbour's mail while they went on vacation, and received a Purolator slip for an item to be picked up here. I called three times and left messages, which no one bothered to return. When someone finally answered the phone, I requested a hold for this package until the addressee returned from vacation. Then I happened to be in the plaza so I went by in person and asked the same thing. I was told it would be held. Needless to say, when my neighbour returned, she discovered the package was being shipped back to sender. Upon calling the business, I was told that they had no idea why it was sent back to sender - someone must have mysteriously done it. I asked to speak to the manager, who was in the store, but too "busy" to talk to me. I was then put on hold and no one ever came back. So, terrible customer service and rudeness to say the least. I get that they're busy at this time of year, but guess what, we all are, that's why we shop online and get things shipped - only to have to put up with this nonsense. read more