Our business - Ink Nurse (ink-nurse.com) launched just over 12 months ago and we could not have gone global with the success we've had without the help from the team at New Directions. Our end product is great, has a real high-end feel to it and we are really filling a niche market successfully. Packaging is great, Our customers all love the product. Only reason it doesn't get 5 stars is because of the lead time for manufacturing, otherwise everything else, including everyone i've dealt with have been great. read more

I bought a Zen Deluxe Diffuser in December. About 5 months later, it broke down. It has a year warranty, so I rang and spoke to Kate who advised me to drop in and pick up a new one. I drove all the way down to Marrickville and was told they were out of stock. Donald, the sales manager said more stock will arrive end of next week. I emailed Donald about 2 weeks later, and he said another week. One MONTH later, I emailed Donald and he did not even reply. Concerned that I would not have my diffuser replaced and also losing $$$, I made a formal complaint with Fair Trading. Fair Trading contacted New Directions on my behalf and was informed new stock had arrived that very day - a little too convenient. I will never deal with New Directions again. I also agree with the previous reviewer regarding the quality of their oils which is why I have been buying oils from Sydney Essential Oil Company (SEOC) for the past 5 years. As SEOC did not sell diffusers, I made a huge mistake by going to New Directions. read more

New Directions refuse to refund even when it's their mistake in getting the order specifications wrong for custom made presentation boxes. Despite showing display samples to Anthony Trad in the showroom so that he could see the exact features and quality I needed. In a later visit to the showroom Rachel Dan explained to me that I should have been provided a high quality kraft paper laminate for the boxes instead of the 150g art paper which Anthony ordered. I would have been happy to pay the difference if there was one. When the boxes arrived I opened a carton and was shocked to find the very poor quality of the boxes and as if that wasn't bad enough about 50% of them in this one carton were defective with scratches and glue marks on almost every surface. I didn't need to open any more. The very poor quality alone was clearly not what I had expected or asked for. The boxes were needed as presentation packaging for my products to supply wholesale orders in time for Xmas 2017. The orders from the stores lapsed because I couldn't supply the product in such a cheap looking rubbishy box. Eventually New Directions agreed to take the boxes back but after many emails back and forth to try to get them to take responsibility for their mistake in the original order specifications, they offered me a credit with their company. This ties me to ordering from them again and it's not what I want to do. I've used a small amount of the credit for some off the shelf posting boxes but I've totally lost confidence in them to get a custom order right. They are not taking proper responsibility for their mistake which cost me the loss of a substantial order. I wish I could give a NO STAR rating to New Directions! read more

Some slow service, but very good nonetheless. They have an awesome showroom - worth going to just see that. If you want to find out how to make your own soap or shampoo, then buy the raw ingredients at a good price, then make it up at your own chem lab at home and buy the packaging you want to sell it in, this is the place. Very impressive range. read more

I was surprised by the extremely poor quality of the products. Among 7 purchased glasses and jars, all 7 had faults and imperfections!!!! There are obviously non usable packaging (probably salvaged from Chinese manufacturers) sold as normal items. Real waist of money. New Directions website doesn't mention they are not standard products. Fortunately I didn't order EO or cosmetic ingredients, as I strongly doubt of their quality now. Having customers returning to this company means their expectations are low or they don't have much choice in AU. read more

My friend of 20 years is a local aromatherapist whom makes quite large purchases from this establishment. I was asked to accompany herself which I agreed. The company had outside parking for customers which was quite convenient. The premises was absolutely beautiful and what caught my eye was the stunning door at the entrance. As we entered, the aroma of essential oils instantly come at you. We made our way to the beautiful showroom which housed all the products this company had to offer. From essential oils, raw materials, bath salts, clays, skin care products, packaging and more. I was quite surprised such an establishment such as this was located within this vicinity. We were served by the sales consultant at the front desk who's fantastic customer service and wealth of knowledge of the products further added to our experience. As we waited for my friend's order to be picked from downstairs? (From my understanding the premises had a warehouse located beneath the showroom), a staff approached the front desk. I was quite shocked at the foul language used and mocking of the sales consultant. I found that the senior manager was quite rude, invasive and unprofessional. The sales consultant whom had served us was seated behind desk while staff was publicly yelled and sworn at. In my opinion, this "senior" was the wrong representation of the company on so many levels. Never in my years have I come across such a shocking experience. The sales consultant continued to serve us with a smile and I must say I was extremely proud of the service he had offered us. As we made our way to the stairs, the senior manager was standing near the reception desk having quite a loud discussion which I found to be extremely inappropriate and foul language was used again. I strongly advise the companies directors take into consideration of implementing procedures from prohibiting such behaviour. This is unacceptable and should not be tolerated. - George read more

I bought a 6ml bottle of Frangipani absolute 3% in Jojoba oil and the same in Lotus flower. I dont believe it is 3% because both oils have a barely discernible scent. read more