I've been going to New Era Eyecare for my annual exam since 2019. I'm happy with the care, professionalism, knowledge and friendliness of the doctors and staff. The times I've gotten my glasses through them I've always been happy with the quality, through insurance the cost is mostly comparable to LensCrafters (my other choice for glasses). In the rare occasion there was an issue or question, it was addressed quickly and resolved to my satisfaction. read more

They cancelled my appointment when I was only 10 minutes late after an accident occurred on the road. They were unbelievably rude when I walked in for my appointment and I took off work for no reason. Do not go here. read more

Overpriced eye exams and will not mention any additional costs to you unless you ask. They will charge you whatever they want. Gave me a bad prescription for both my contacts and my glasses. read more

​Do not go here! I'm still not sure if the people here are grossly incompetent or actual frauds. These three things happened: 1) I was told the measurements for my contacts would be $99, but was subsequently charged $224, because they had done a general eye exam I did not need or ask for; 2) They didn't even measure one of my eyes correctly, I was given a contact lens for my right eye that was way too strong and gave me headaches; 3) They never responded to any of my written complaints about this. Avoid this business like the plague! read more

5 Stars I really like this eye care practice. They were very polite every step of the way. From over the phone when I scheduled my eye exam appointment. Sent texts with appointment reminders. And they helped me with some important billing issues with my insurance provider. The Doctor was very thorough and explained everything to me. He gave me the eye exam, fitted me for prescription glasses, made recommendations, and asked me if I had any questions. I learned a lot about the health of my eyes! Everyone I interacted with was very helpful. I was super impressed with this office. read more

New Era Eyecare - Optometrists Near Me - Arlington, Virginia

Visiting from out of town and needed contacts. Called my original provider, was able to fax my script in. New Era Eyecare was able to fill the script and when I went to pay, gave me samples to make the whole order free. They went above and beyond to make my trip a success. Truly thankful for kind humans. read more

Tried a different eye doctor per the recommendation of the manager. TL/DR the place is still great, just do your absolute best to avoid the optometrist named Craig. Worst experience I've ever had. All the other eye doctors at New Era are great. read more

I'm giving New Era 5 stars for 2 reasons: 1. ​Edwin, the owner​,​ goes out of his way to be friendly. Whether ​in the office or outside, he's generous with his time and advice. ​2. Even though I haven't had an appointment here in a few years, they'll still fix my glasses for free, without advance notice. (About once a year, the temples on one of my pairs gets bent, and they use their heat machine to make the glasses as good as new.)​ read more

Eyeglasses are an expensive purchase and part of the expectation is good customer service. Not here. I purchased glasses on one visit and had difficulty seeing clearly. They suggested that I needed to get used to the new prescription. After struggling with vision, eyestrain and headache I returned. They ordered wrong lens in one eye, inverting the minus and plus signs. I decided to treat this as a one-off mistake and returned given the proximity to my home. My second order was new lenses in existing frames. A month after placing the order I contacted the office 3 times. Each time they took my information and never got back to me. Finally after threatening to cancel my order they replied. I wanted to minimize the time without my glasses. On a Friday, they told me to come in on Monday rather than Saturday. I went out of my way to return on Monday morning to learn that the office was being babysat by an employee with no skills or knowledge of their business. No optical technician. No optometrist. The only thing that she could do was take my information and glasses. On Tuesday, they sent my glasses out to their lab to replace the lenses (not done in this location). I was told that they close by 5pm, but they could stay as late as 5:30 if I called to tell them that I would be late. I rushed over at the end of my day, checking their website on the way, to learn that their published office closes at 6pm. I gave them two stars rather than one as the optometrist was competent. Bottom line - if you want a hassle free eyeglass experience - go somewhere else. read more

Unreliable and terrible customer service. Last year they gave me an absurdly wrong pair of glasses and it took repeated visits to finally get it right. But they are convenient so I gave them another try. Bad idea. The new optician urged me to talk with him before booking a cataract surgeon, so I called and left a message. Called again and spoke to someone. Another week went buy. Called again and was told "sorry, we've been busy" and I was apparently a low priority. Promised to call me back later that day. No call. The indifferent Asst. Manager seems clueless about customer service. Later when she did bother to finally call me, it was too late. I had already met with the surgeon. I cancelled the reading glasses I had ordered. I will not deal with a company that treats customers so poorly. They seemed happy to keep the 30% "restocking" fee and made no gesture of apology other than a lame, half-hearted "sorry." Their website currently states: "Your feedback is important to us." But they have no place designated for sending feedback! That says it all. read more

Very friendly and welcoming staff even though we walked in without an appointment close to their closing time. The place is big (compared to Visual Health in the same area), and they have a full, wide range of frames to choose from, for all budgets and styles. We checked out all three shops in the area to shop for an ideal frame (we tried Visual Health and My Eye Dr before arriving here). So far this store offers the best and the most options. Pricing is reasonable too, and they accept many insurance plans. read more

My daughter and I went to the Clarendon, Arlington location on 10/21/2022. The doctor is very knowledgeable and taking her time to examine both myself and my kid. I am super happy with the visit. However, the two front desk staff were not friendly at all,I can say they were outright rude individuals that I do not wanna see in any business setting much less in a health care practice of any sort. I will not advise this location at all. Thanks doctor also works at their Ballston location so I may visit that one if needs be. read more

I called in for an appointment, a woman named Tina answered the phone. I requested an appointment for the first date/time available next week. She was extremely short told me they are open "monday through friday." I requested the actual date and time that the doctor would be earliest available. She signed loudly on the phone and said "I'm so confused. I think I'm helping you.. I'm telling you that we are open Monday through Friday.. So what day you trying to come in??" I responded, how about Monday? What times are available?" She responded loudly, "WE ARE OPEN 9-5 MONDAY THROUGH FRIDAY. You could also look on the website if you want to know when we're open. You're looking for an eye exam. We do eye exams. I'm trying to help you and you're not giving me any information!" Typically, when someone calls for an appointment the receptionist gives the dates and times of availability to book the appointment. I told her I did not appreciate her shortness on the phone with me and asked for her name. She says "Tina." I ask if I could speak to another customer service representative, and she tells me Hayley will call me when she is available. This is the worst customer service experience for a doctor's office, I have ever experienced, and it has completely turned me off from booking an appointment for this facility. Either get this woman training immediately, or risk losing more patients. Patients deserve empathy and care from the receptionists to booking the appointment to the actual clinical visit. read more

Friendly service from the staff and the doctor was very efficient and knowledgeable. Very pleased to be going back to contacts!! read more

Optometrist was odd and pretty nonchalant behaving but addressed all the questions I had. The ladies that helped find my glasses were polite and helpful; however the representative that answers the phone most of the time is very rude and seems annoyed when addressing questions I have. She has a raspy voice and tends to be very short and quick to place you on hold for a ridiculous amount of time. If you don't have time for people that call, just don't answer. read more

The receptionist was rude and needs to work on her communication and professionalism. It's sad since she's the front office for the business. That makes one already feel uneasy before the exam and seeing the doctor. This is discouraging and could make someone leave or not come back. Once I got through that I was able to see the doctor and he was nice and thorough in his eye examination. Asked if I had any questions to address. Then the girl that worked at the optical was nice as well. She provided information on my insurance coverage and worked with me to look at frames. There wasn't much to pick from since it's a small shop. read more

My wife and I have been patrons of New Era for years now and have never left an appointment without a smile on our face and better vision than we had when we walked through the door. When calling for an appointment, you will be met with such a breath of fresh air if you are lucky enough to get Samanthajo or Lauryn. When you arrive, you will undoubtedly be met with a genuine and friendly greeting. Next, you can expect a first-rate examination by Dr. Spelke, an optometrist who puts his patient's needs before all else. Finally, when it comes time to find the right frames and lenses, Tatyana is a consummate professional who will go over options and prices to find the best choice within your budget. My wife and I will continue to call New Era our optometrist for their rockstar team and friendly "no-pressure" environment. read more

They are friendly and the exam is quick and easy to schedule. They have a really nice selection of frames. The problem: The staff never seems to get anything right the first time. My lenses were slightly off (they fixed it). They put the new lenses in but the screw they used was stripped so it popped out as soon as I got home. They said they'd email me a receipt but it never came. No one answers the phone or returns phone messages. So my only option is to go back to the store and ask in person. I'd use them again. It's really convenient and not bad. But I really wish they could be a little better and more organized. read more

This is the WORST eye place I have been to in my life. I am exploring options of suing them. Twice the messed up my prescription. And after the 3rd optometrist got it it right, the Ballston office admin person delayed sending my glasses to the lab, by more than a week! And was actually unapologetic and defiant about it. 2 months have passed, and I am still sans glasses. read more

This place is the best optometrist I have every been to. The staff was incredibly pleasant as well. Dr.Gomez fitted me properly for my astigmatism, as well as gave me an option for glasses to help me see better when driving at night, as I apparently have an in-between astigmatism in one eye that can not be rectified with contacts. He was also very pleasant an engaging. When i said my glasses were slipping down my nose when I looked down, he had them readjust the frames for no extra cost. When the staff did readjust the frames, the took their time until they adjusted them to fit as comfortably as possible. I would definitely recommend this establishment. read more

The doctor was professional, knowledgeable and friendly. The front office staff were friendly and helpful. I was having a problem with my left eye and they scheduled an appointment the same day I called to assist me. The issue was diagnosed by Dr. Spelke and treated accordingly. I am very happy with the service provided. read more

Made an appt with a specific doctor at the Arlington location. Appt was rescheduled due to the availability of that doctor. I showed up for my rescheduled appointment only to be greeted by a doctor who I specifically said I did not want to see. However, I thought I'd give him another chance. Wrong decision. This doctor said my prescription hadn't changed. However, I compared the prescription to the one I had six months prior only to find that they were not the same. I've been having my eye exams at this facility for a number of years but won't go back. Since I've now used my six month eye exam insurance allowable, I will be going to Target's optical and paying for another exam myself. read more

Friendly employees and great customer service. They all took care to clean frequently touched surfaces and used PPE. The eye exam was great. I got a new prescription that really is more clear. I don't have eye insurance and usually get exams from whoever is cheapest or running a deal, but I will probably go back here next time. read more

Very happy with their services. The girls are very fast and efficient. Sisilia (Sisi) is the best and I am definitely going back. Thank you girls. read more

I have only ever had great experiences here since moving to the DMV area 4 years ago. At first it was just the most convenient location for me that took BCBS insurance, but even after moving to DC I won't go anywhere else. They always have great customer service, as well as professional and courteous eye doctors. read more

Review is for eye exam only. The good: Saturday availability for eye exams!!! Saturday availability for eye exams!!! Saturday availability for eye exams!!! Making an appointment with this office through Zocdoc couldn't have been easier. Dr. Gomez is very competent and friendly. The bad: The office space is kind of sad and run down (though it seems like they're working on fixing it up.) Frame selection is boring. My appointment took way longer than it needed to, mostly because I had to wait a long time for the doctor. I was in the office for a total 45 minutes, and most of that time was spent waiting for one thing or another. read more

After the phone conversation I just had, I'd give a negative review if possible!! I spent over $400 there in September 2020 for my mom to get glasses. I have the credit card receipts to prove it too since they claim not to have record of my mom actually coming in to purchase glasses. We went with everything they recommended and hoped it would help her vision since she's struggled for years with vision loss. She recently failed her DMV vision tests so I called today to get her back in to see the eye doctor again. They don't even have record of her September visit or her prescription and are blaming it on a "change of staff". However, they have no problem with trying to scam me out of paying for another eye exam and another set of glasses. Total joke of a place. My mom deserves better care and no one should bother coming here if they actually care about receiving good treatment. They just want your money. read more

I am a long-time wearer of progressive lens Eyeglasses. I pay the full retail price for my eye examinations and for the in-store fitting and purchase of Eyeglasses. Though I am not easy to please, I am satisfied with a job well done. My satisfaction rate with the last dozen prescription eyeglasses that I have purchased from other Merchants over the past decades is about 50%. This review is about my recent experience at New Era Eyecare Optometrists, Arlington, Virginia. On the positive side: appointments were easy to make and promptly held; staff were courteous, polite and eager to please; the eye examination was professional, comprehensive and not rushed; insofar as I have been able to determine, the prescription was properly written and properly filled; this was the first time in decades that I was presented with a paper copy of my prescription without having to ask; and the staff promised to see that I was completely satisfied, no matter how many efforts it might take. A+ on all these points. But on what matters most--obtaining a pair of reasonably priced, quality Eyeglasses that fit--I was disappointed. In my opinion, the prices were high, and the person who fitted my Eyeglasses was not trained properly. I expected better for about $1,300.00. I did not present any coupons. Nonetheless, New Era Eyecare's website advertised alternative discounts: $79.00 eye examination; $150.00 off one pair of eyeglasses; and "buy one, get one free." None of these discounts were suggested to me when I scheduled or appeared at any appointment. Instead, I was charged $105.00 for an eye examination, an additional $39.00 fee for "refraction," and $260.00 less a $57.68 "discount" ($202.32) for an Eyeglass Frame for sale by other merchants for about $169.99! The progressive Hi Index Lenses and UV protection added about $900.00 more. At the beginning of the Eyeglass fitting process, I noted my displeasure with other merchants where the fitting was done by a person other than a licensed optician, and expected that my Eyeglasses would be fitted by a licensed optician. Midway through the fitting, I learned that the person attending to me was not a licensed optician. I deferred as she went through all the motions, believing that she nonetheless had been properly trained. The results were to be expected: the Eyeglasses did not fit. In retrospect, I believe that she lacked insight into the procedures to be followed, the order in which the procedures were to be followed, and the standards by which a correct fit is to be judged. In addition to the initial fitting at the time of the Frame's selection, and the second test-fitting of the actual Frame without the lenses, I returned three times to address the issues encountered. Not willing to return a sixth time, I instead watched various instructional videos--including some intended to train licensed opticians in the proper fitting of Eyeglasses. Having done so, I was astonished at how poorly the Eyeglasses had been fitted. Of the nine steps to be followed in turn, virtually none had been followed, and virtually none had been followed in turn. I restored the Frames to "standard position," and ultimately succeeded in properly fitting the eyeglasses, albeit not without causing some damage to the Frames. I will repair or replace elsewhere. This was the only time that I recall having been presented with Eyeglasses that were not within the manufacturer's case; instead, they were presented to me in a grossly over-sized, cheaply made, generic case wherein two or perhaps three pairs of Eyeglasses comfortably might rest. Apparently, payment for premium Eyeglasses does not guaranty a premium Eyeglass Case. Among the other issues noted: The Front of the Frame was curved inward, in a manner more fitting goggles that surround both the front and the side of the face; the Front of the Frame was cockeyed and sat across my face at an angle; to compensate for the inward curve of the Front of the Frame, the Temple Angle was flared outward at about 125 degrees at the junction with the Hinges at the Front; the Temples were neither straight nor parallel to each other, but were bent inward so that they might approach my face; one Temple End rested atop my Ear, while the other Temple End floated one-quarter of an inch or more atop the other Ear; and among other things, the Nose Pads were not symmetrical positioned--one was hidden behind the Front while the other intruded several millimeters into the Lens. Though the store manager noted my multiple return visits, a licensed optician never was assigned to me. read more

Terrible service they promises the glass for my be ready in tree week past six or ready and not get the glass yet never came back this place

Random walk-in after immediately losing a nose pad on my glasses. Wish I would've caught her name, but the nice lady in front quickly helped me get patched up with new pads and was nice enough to do it at no charge while providing a new cloth and cleaner. My glasses likely aren't even carried at their location and therefore finding a fit wasn't easy. Nonetheless she was fast and very pleasant, a nice person doing a nice thing 30mins prior to close that she didn't have to. read more

This is possibly the worst experience I have ever had with a optical store. The sin here is the doctor is great, but the store is awful. They don't keep consistent hours. I would go there to pick up glasses or an RX and they would either have not opened on time or left early. I had to make 5 trips to the store (outside of eye exam) and 2 of them were because the store was not open during "regular hours". One pair of glasses, an extra pair in old frames, took 4 weeks to get because they made them wrong the first time. To top things off, on the last visit they gave me a wrong prescription for contacts. If I didn't have a relatively consistent RX I would have purchased and been walking around with the wrong contacts in my eyes. This borders on malpractice. I, like others, am suspect about the good reviews. Not only is the staff NOT overly courteous as they suggest...but its so unprofessional it's hard to believe we're talking about the same store. I started this review 4 days ago when I discovered they had given me the wrong RX for my contacts... They keep telling me the doc will fax me the correct one. Still waiting! read more

Best eye care shop in town! Super friendly and helpful. I didn't even know what I wanted when I walked in and they steered me in the right direction! Thought I had 20/20 vision but boy was I mistaken. Go here if you need glasses!! read more

Similar to other reviews, I love the doctor but not the shop. I've never had an optometrist spend so much time explaining things to me! I had trouble ordering a pair of sunglasses here. The estimate was two weeks... Then, the lab ordered too small lenses and it was delayed a week. Then, the glasses come in but they hadn't put the prism in. All told, it took over six weeks to actually get them, and I didn't have prescription sunglasses for my vacation. read more

I scheduled an appointment about a week ago for 6PM so that I could replenish my contact supply. After receiving multiple courtesy reminders (which I appreciated) that my appointment was scheduled from 6PM-7PM, I showed up at 5:50 PM the day of my appointment to give extra time to fill out paperwork, etc. Upon reaching, I was first asked to take out my contacts (before filling out any paperwork, which doesn't make sense since I can't see without my contacts lol). I then went through the routine machines and was asked to wait for the doctor. 35 minutes later, and I was still sitting and waiting for the doctor (while blind without my contacts in). Mind you, it was now 6:35 and the office closes at 7PM. Also, because I assumed the appointment would take an hour, I scheduled an important meeting right after. Unfortunately, because it was taking so long to be seen, I had to leave. For the first time in my life, I had to leave the optometrist's office without being seen :( despite making an appointment over a week ago, and receiving reminders, it felt like I had just walked in to the clinic. I would have really appreciated if I'd received a phone call or any acknowledgement that the doctor was having a busy day, before wasting almost an hour. I would have understood if I was a walk in or if this was a primary care clinic, but this is unacceptable. I will not be returning. read more

New Era Eyecare - my courtesy reminder the day of the alleged appointment - Optometrists Near Me - Arlington, Virginia

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I've been wearing glasses for over 20 years, and I've seen several different optometrists in that span of time. I've had terrible experiences and some that were pretty good. New Era Eyecare is exceptional in customer service. From the ease of making an appointment, to actually having it start on time, go more quickly than I expected (while still being thorough), and great customer service in finding new glasses - this is seriously the best optometrist experience I've ever had! Dr. Gomez is awesome and so are all of the staff. I also love that the guy helping me with new glasses didn't try to upsell me at all. I wish I could give more than 5 stars! read more

I went into New Era Eyecare in Arlington without insurance and not only got a good deal but phenomenal customer service. I got my eye exam and contact lens exam for only $99 and not only that they gave me a 3 month supply of biofinity contacts for FREE. And most locations or websites give you a small discount when you get a 1 year supply but they offer a way BETTER deal by replenishing any pair of contacts of that might of been lost or damaged through out the year and they also give you 2 boxes of contact solution every month. I also needed glasses at night when I don't wear my contacts so they offered me 20% off glasses as well. Overall, great staff and everyone was very knowledgeable. They have free parking for patients and I DID NOT have to wait for my scheduled appointment. Will definitely recommend this play to others. read more

Over the weekend, I had an appointment for an eye exam, contact lenses, and new glasses. I had randomly picked this location since they accept my insurance, but was very pleasantly surprised with my visit. For my eye exam, I met with Dr. Gomez, who was very knowledgeable and explained things clearly to me whenever I had questions. I have a permanently scarred cornea and he was very understanding of the condition and how to work with it, which has been hard to come across with prior optometrists. Next, I needed to pick out new frames and the staff was great at helping me pick frames that complimented my face. Overall, everyone was very kind and helpful, and it made for an easy appointment. I would recommend this location to anyone looking for a new optometrist as well as finding new glasses and contacts. read more

I had a voucher for sunglasses and wanted to get another pair of Ray Bans. I went to the Centreville location as indicated on the voucher. I even called ahead to ask about the selection. I was told they had the style I wanted but they did not. They had a really small selection (non-existent almost). They suggested that I go to the Arlington location. Ugh. I live in Arlington and was not aware there was a location there. That was a big waste of time. I came in on last Saturday. I had to wait for 10 minutes bc the main employee had stepped out. The receptionist (?) had just started and it was her 2nd day. She could not help me or answer any questions. Also, the restroom was out of order. So far, not so good. :-/ When the employee returned, Soloman was his name, he was able to help me. He was very nice and accommodating. I was happy with the service. He even gave me an extra cloth and bottle of cleaning fluid for my new pair of sunglasses. In the end, I got what I wanted. And there was not too much harm or foul. read more

Not quite ready for primetime. I got a livingsocial deal here for an eyecare apt and discount on lenses. Apt went fine; I found a pair of glasses I liked but they fit awkwardly; the associate said he could get them to fit once the lenses were put in. I ordered that pair and returned in a week to put them on. Unfortunately, the associate was completely unable to fix them, and they were sitting lopsided on my face. After about half an hour of trying, with no success, he said I should pick a new pair. I found a new pair, which fit better, and he assured me that this pair was different and could really be fixed. I ordered them instead, and returned in two more weeks to pick them up. They fit better, but this time, another employee was present who did some great adjusting work (if he had been there -- his name was Harrison -- during the first lensfitting, we could have avoided this), and I walked out, happy. After wearing them for a while I realized there were three dots across the center of each lens that were quite annoying and that they still didn't fit quite right. I returned, yet again, and was told that they would have to go back to the factory, and that Harrison, who could make more adjustments on fit, wasn't in, and wouldn't be in to the claredon location anymore. So I was out of luck with the slight misfit. The associate sent my glasses back to the factory and then shipped them to my house, first saying that I could bring them into another optometrist who could probably fix them. Now I have the glasses and they're off by about a centimeter but I still really like them. The appointment went fine; the selection of lenses was great; but they made false promises about their ability to fix things, didn't notice basic errors like leveling dots present on the lenses, and then ultimately proved completely unable to make glasses fit, instead literally suggesting I should go somewhere else. On the plus side, I have a pair of lenses I really like. It just took about two more visits than I would have liked to get them. Like I said, not quite ready for primetime. read more

I was referred to New Era Eyecare via my optical insurance website. I made an appointment online and was warmly greeted upon arrival. The eye doctor was very nice and knowledgeable. The New Era staff were personable and took the time to thoroughly explain the details of my insurance benefits, current specials/ promotions and even provide feedback on the eyeglasses that I tried on. Today I came in to pick up the 2 pairs of glasses that I ordered a few weeks ago. The staff was very courteous and even provided me with eyeglass cleaner, cleaning cloths, contact solution and contact cases. I highly recommend New Era! read more