Gretchen Sanna was great to work with! After leaving my job, I needed to find the most cost…read moreeffective health insurance. She walked me through everything and ensured I had a good understanding of my options and what was the best option, even if it didn't go through her network. She truly wanted to make sure I was covered and taken care of. Thanks Gretchen!

The Crosstown team was all very professional and helpful. I met with Yalda and she took her time to…read moreexplain all my options and all the pros and cons for my situation. I ended up using them to shop my home and auto in addition to my heath insurance.

I called Cassandra's office needing to bundle some Auto & Renter's insurance. I had been getting a…read moregood rate online for my car from another provider, but needed to bundle with renters and wanted to explore my options. I called on a Wednesday morning and I was quickly helped by Melanie. I absolutely loved working with her. She was personable and real with me, without trying to push anything I didn't need or want. She was bubbly and kind and very relatable, which I value! She got me set up with a great bundle and I'm very happy with her service. She's also been continually helping me through email as I get setup with my new landlord, and even offered to have me share her information so I don't have to be a middle man. If you're shopping for insurance in the West-Metro, I definitely recommend!

From the owner: We are focused on relationships and helping you manage your insurance plan. We are passionate about…read moremaking a difference in the lives of others, by offering a comprehensive review of your insurance and financial service needs. We work with you and your family to put a plan in place to cover you and your loved ones! License #: MN-40266029, ND-8797002, WI-8797002

Miss Janke is the most evil creature I've ever had the displeasure to deal with. I'm her client…read more Her name is on my insurance card. Last July I had a minor bump of another vehicle. Miss Janke was never engaged I'm the process. Never even calls a client back. I was told on a 1 800 number by someone with Farmers that a claim that went against me was denied. But it turned out it wasn't. A few days ago my insurance doubled. No one including that bitch told me. The automatic withdrawal made me overdrawn in my bank account. Miss Janke never returned my call. Instead, she called the police on me. I made no threat to her . I plan on suing her and the company. As my agent she beats responsibility. This is shameful behavior. She could had turned me over to another agent in her office or the claims department at the company. But she calls the police. There's not enough cancer that I hope you get!

Erin is a very knowledgeable and hands on insurance agent. She knows what insurance products fit…read morewith her client's needs. She was a great help to us in finding the right coverages for our home, auto and liability policies, and was able to keep the costs very reasonable on all of our insurance policies. She is quick to return phone calls, and able to answer questions and solve problems as they arise. I highly recommend her for all your insurance needs.

Davina Baldwin and her staff are remarkable. They are knowledgeable and professional and provide…read morevaluable advice. I would definitely recommend them.

Davina has provided great service to me taking time to understand my insurance needs and thoroughly…read moreexplaining my coverage options.

What sucks more than shopping for insurance, except maybe the annoying commercials trying to get…read moreyou to shop for the insurance you don't want...until you really need it? Oh, I know! Getting ripped off by insurance companies that charge way too much and still screw you over by making you jump through hoops if, heaven forbid, you actually need to file a claim on your policy! Been there. Done that. Haaated it! Besides, I was sure I (we at the time) were getting screwed on our insurance premiums. So, I did the dirty deed and went insurance shopping.... and, you know what, it didn't totally suck. I don't even know how I stumbled across Dan (the son), but I'm glad I did, and I have never looked back. I mean don't get me wrong, I mean who doesn't just love those annoying TV commercials, that just make you wanna run right out and drive off a cliff? Right? Not me, no sir-ee. When I call, I want a real person, right then, with real answers and real customer service, and that is exactly what I get from Dan and his crew. I've even had to make several claims over the years and have had NO hassles whatsoever. In fact, I would go so far as to say that the couple of claims I've had to make have even been...pleasant! Gasp! So, do yourself a favor and stop getting ripped off by the big box insurance companies, and do ALL of us a favor and puhlease stop funding all those dang annoying commercials already!

They got me the best rate for my auto/home insurance, and have been helpful and responsive to my…read morequestions in the year that I've been a customer. They are a smaller operation that takes pride in great service and making the process easy. A good option to consider if you're shopping around.

I was recently on a quest for boat insurance and calling around the various big names (Progressive,…read moreState Farm, All State, Liberty Mutual, etc) for quotes. One would expect rates for the same boat to be pretty similar in MN. Wrong! My quotes ranged from $230 to $875. I found the most coverage for the best price at American Family with Luann and Randy Svendsen on Plymouth. Out of curiousity, I also asked them to quote my auto, home, and umbrella policies. Jackpot, I saved a couple hundred dollars over the course of the year by switching everything to them. Luann and Randy were awesome: they helped look through my condo policy to find out what my association covers and how much limit I needed, they walked me through my policies so I would know what was covered and what was not and made adjustments accordingly when I realized I wanted more than what I asked for, we talked about the pros and cons of certain limits, deductibles, and endorsements. They didn't force me to buy anything I didn't need, but a lot of consumers are pretty ignorant about what and how much insurance they need. Luann made sure I was not underinsured and realizing it too late when I didn't recover enough for my lost items/expenses. They also brought me into the office to go over these items (outside their normal business hours because it was convenient for me)--you get better answers and information in person, and frankly a good relationship with your insurance agent is worth a TON if and when you ever need to make a claim. Moral of the story: make sure you get insurance (this includes all you renters out there!), and save some cash money by calling Luann and Randy at American Family.