1. New Horizon Counseling Center

    1. New Horizon Counseling Center

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    Copiague, NY

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    New Horizon Counseling Center

    2.3 (3 reviews)

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    3 months ago

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    Brunswick Hospital Center

    Brunswick Hospital Center

    2.1(51 reviews)
    1.1 mi

    Please read my review below before reading this…read more Further addendum: There were times my social worker, Sasha, (whom even the main unit nurse called "useless" & who maintained I didn't know my own name and who maintained that I had no medical insurance, weirdly aside from Workman's Comp which I certainly did not have for this) was scheduled to be at Brunswick but was not there because she was providing "social work coverage" to South Oaks Hospital. I would have grave concerns for South Oaks patients given the fact that they are next door to Brunswick hospital and share staff. Brunswick & South Oaks patients shared cabs home & I don't believe South Oaks doesn't know what's going on at Brunswick. Furthermore, medical records also appear to show that Sasha took approximately one minute to input each simple "dot phrase" into their Epic computer system, making it such that she seemingly took hours to input basic common discharge language used for every patient. This is likely why Sasha suggested it would add a day or more to my stay should I choose to make a simple change to where I was going upon discharge. One might think that a social worker would suggest they would delay a discharge if the discharge address were changed because they wanted to ensure the discharge was safe, but this was not the case and to my understanding, some patients gave fake discharge addresses. Sasha even admitted that the reason to delay my discharge should I decide to go home instead of to a friend's house was because of a paperwork issue - I didn't realize the paperwork issue was that Sasha barely knows how to use a computer & everything takes her hours. Additionally, Sasha never brought any paperwork or info to the unit and needed me to provide her with phone numbers when I asked her to contact my family, despite the fact that my family had called her and asked her to return their calls. Sasha never called anyone back nor did most of the social workers. My sister informed me that "this was not like a regular hospital" & nobody answers the phone. When I tried to obtain my medical records, I had difficulty reaching anyone at Brunswick and messages went unreturned. Interestingly, the one time the medical records unit picked up the phone to answer my call was immediately after I faxed over various documents. Brunswick also refused to charge what I believe to be reasonable fees for records and refused to send them in any format but paper which I believe to be a HIPAA violation.

    Update: My loved one has been there now for 2 weeks. The same way my loved one went in they came…read moreout the same way. The next few days had another psychotic episode. Private doctor complained that an experimental drug was used and my loved one was not stable and strongly suggested to take to another hospital to get treated and stabilized. Now we are looking for a hospital were they can get the proper care. Our family is in the process of calling the Medical Hygiene Law Services this is unbelievable how can they do this to people that go there for help. If anyone is building a class action suit against this hospital Brunswick please contact me. It is always stronger in numbers

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    Brunswick Hospital Center
    Brunswick Hospital Center - Brunswick Hospital Center

    Brunswick Hospital Center

    Brunswick Hospital Center

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    Heart and Soul Community Counseling - Spring at Heart and Soul

    Heart and Soul Community Counseling

    3.3(24 reviews)
    2.7 mi

    I saw Ruthellen in the West Babylon location. She was unprofessional and disreputable…read more She walked into the building, arriving for work, 5 minutes past my appointment time, said "oh do I have a patient?" and proceeded to chat about Thanksgiving with another employee and settle in for another 15 minutes before shouting down the hall for me to come in-- keep in mind, this was the first time I ever met her, and this is how she greeted a new patient. She recommended that I take walks (even though I just told her that I did), not watch the news (though she did tell me I should be politically aware and made a political statement about the election), and take two showers a day because those things will "elevate my mood." Most egregious--she prescribed Lexapro and Effexor together. These two meds can cause a rare but potentially fatal condition called serotonin syndrome. She did not mention this and let me make an informed decision about the risk, nor did she mention any side effects I should be on the look out for. To me, this borders on malpractice. I switched to another nurse practitioner in different practice, and she was horrified that I was prescribed this combination of meds and immediately took me off one. There are signs all over about payment and not cancelling appointments. This place felt like it was all about the money with no concern for the level of care.

    The most unprofessional company i've ever had to deal with. Got a call 20 mins into a session that…read moreI forgot about (to refill meds), meanwhile I said I would be there in 5 mins since they NEVER EVER see me until 5:15-5:20 even when she has a 5:30 appt with the next person. I was told absolutely not since there was only 10 mins left & that I would have to pay a $90 fee to reschedule. Total bullshit but ok. Now I have an appt today & they refuse to see me until I pay the $90 fee. I had an appt with them in the past & the therapist never even showed. I sat there for an hour waiting for her... no show, no one in the building, etc. Did I get reimbursed for that? NO. Would they give me a warning for missing 1 session in the last year? NO. John who sits at the front desk is a miserable human being. Not friendly when you walk in. Never knows what's going on. It's a shame that they won't be able to bill my insurance company $185 every week. DO NOT USE THIS PLACE!! IF I COULD GIVE IT ZERO STARS, I WOULD. AWFUL

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    Heart and Soul Community Counseling - Rose grown in the Heart and Soul garden. 8/10/14

    Rose grown in the Heart and Soul garden. 8/10/14

    Heart and Soul Community Counseling

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    New Horizon Counseling Center - c_and_mh - Updated July 2026

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